Inside Retail

FEBRUARY 12, 2024

Dr Sam Prince, the founder of restaurant chain Zambrero, is suing former CEO Stuart Cook for misleading or deceptive conduct. A former medical student turned entrepreneur, Prince founded Zambrero in 2005 and brought Cook on board four years later. Cook left the Mexican fast-food chain in 2015 and sold his shares in the business. He has since founded an advisory firm (TWIYO) The World Is Your Oyster, and with his wife Samantha launched a fast food venture, Flave.

Finance 263

Finance Management ATS 263

Retail Wire

FEBRUARY 12, 2024

Last week marked a significant move for Jeff Bezos, the billionaire founder of Amazon.com Inc. For the first time since 2021, Bezos decided to unload a whopping 12 million shares of Amazon stock, resulting in a hefty sum of just over $2 billion.

253

253

Inside Retail

FEBRUARY 12, 2024

Electronics and appliance retailer JB Hi-Fi reported total sales of $5.16 billion for the six months ended December 31, down from $5.3 billion year on year. The company’s net profit after tax was $264.3 million compared to last year’s $330 million. Sales in Australia were flat, up only 0.7 per cent to $3.62 billion, with comparable sales up 0.1 per cent.

Net Profit 263

Net Profit Accounting Consumer Marketing 263

Retail Wire

FEBRUARY 12, 2024

Amazon has won exclusive streaming rights for one National Football League game next season. The playoff will be available for viewers on the Prime Video platform.

264

264

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

FEBRUARY 12, 2024

Temple & Webster’s revenue significantly grew in the fiscal first half, driven by growth in both repeat and first-time customers. The online furniture retailer saw its revenue increase 23 per cent to $254 million while net income rose 6 per cent to $4.1 million in the six months to December 31. Earnings before interest, taxes, depreciation, and amortisation (EBITDA) climbed 2.3 per cent to $7.5 million and the EBITDA margin was at 2.9 per cent, at the top end of the full-year guidance.

Marketing 263

Marketing ATS 263

Retail TouchPoints

FEBRUARY 12, 2024

The Children’s Place — which owns and operates The Children’s Place , Gymboree , Sugar & Jade and PJ Place brands — is working with advisors and lenders to find new financing as it projects a wider loss than initially expected in its Q4 for fiscal 2023, which ended Jan. 28, 2023. The company is now projecting sales for the quarter of $454 to $456 million , down from prior guidance of $460 to $465 million.

Finance 253

Finance Promotions ATS Marketing 253

Retail TouchPoints

FEBRUARY 12, 2024

Apparently there was a football game surrounding yesterday’s commercials and Taylor Swift sightings, but we’re not going to talk about either of those things. As we did in 2023 , the Retail TouchPoints team has picked our favorite ads (plus a few that didn’t quite get through the goalposts). Temu Stumbles in Sophomore Outing… Chinese discount shopping app Temu had one of the buzziest ads of last year’s Super Bowl as it introduced itself to American shoppers with the fun, poppy “Shop Like a Billi

Consumer 252

Consumer Shopping Shipping Customer Experience 252

Inside Retail

FEBRUARY 12, 2024

Bunnings has transformed seven stores across Australia and New Zealand into Bluey ’s ‘Hammerbarn’ in a play to attract a new consumer demographic. ‘Hammerbarn’ is the fictitious hardware store that features in the hit kids show Bluey, which is being regarded as one of the most popular animated television shows of the decade. Bunnings’ rebrand to ‘Hammerbarn’ is a case study of how retailers can activate their bricks-and-mortar stores to better engage consumers by offering unique experience

Promotions 246

Promotions Consumer Marketing Location 246

Retail TouchPoints

FEBRUARY 12, 2024

Sally Beauty and The Black Hair Experience have partnered for two experiential event pop-ups designed to braid together students from historically Black colleges and universities (HBCUs) with Black and female-founded beauty brands. The Rooted in Success program’s first pop-up will be in Atlanta on Feb. 24, 2024, followed by a Washington, D.C. pop-up on March 16.

Consumer 248

Consumer Customer Experience ATS 248

Retail Wire

FEBRUARY 12, 2024

Valentine's Day enthusiasts might need to brace themselves for a bitter surprise this year as cocoa prices soar to unprecedented levels.

245

245

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

FEBRUARY 12, 2024

Shopping is one of life’s simple pleasures. It’s a way to treat ourselves, and to indulge in a little luxury. And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices.

Shipping 240

Shipping Clienteling Returns Shopping 240

Retail Wire

FEBRUARY 12, 2024

Ford says it has a hush-hush, top-notch team dedicated to designing its more cost-effective electric vehicles for the future. This is a part of the automobile company's mission to compete with rivals such as Tesla and other lower-cost EV makers from China.

163

163

Retail Focus

FEBRUARY 12, 2024

Richard James is thrilled to announce the unveiling of the £2 million refurbishment of its Grade II listed Georgian townhouse – the new ‘House of Richard James’. Thirty-two years after metaphorically gate-crashing Savile Row with a rebellious spirit and boundary-pushing approach to tailoring, renowned luxury menswear label Richard James will mark the opening with a VIP event on 29th February.

Location 147

Location Planning Management ATS 147

Retail Wire

FEBRUARY 12, 2024

Outdoor retail titan Bass Pro Shops is drawing attention with its recent marketing move, as it doubles down with a Super Bowl ad that will also air during the upcoming Daytona 500.

Shopping 130

Shopping Outdoor Marketing 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

FEBRUARY 12, 2024

Private equity L Catterton has offered to acquire a 36 per cent stake in luxury label Tod’s and delist it, in a deal with Tod’s founding family Della Valle. Under the agreement, L Catterton will launch a voluntary totalitarian tender offer for consideration of €43 per Tod’s share, which values the company at about US$1.5 billion. The move follows Della Valle family’s attempt to take the company private in 2022 by buying out minority investors.

ATS 130

ATS Accessories Fashion 130

Retail Wire

FEBRUARY 12, 2024

In a bizarre incident that unfolded Saturday night in San Francisco's Chinatown, a Waymo driverless taxi fell victim to a series of violent acts.

148

148

Inside Retail

FEBRUARY 12, 2024

With 30 per cent of global container trade going through the Suez Canal, the Red Sea shipping crisis is having a significant impact on supply chains globally. According to research from JP Morgan , this has also increased shipping costs, with routes from Asia to Europe becoming almost five times more expensive. The firm estimates that the disruptions could add 0.7 percentage points to global core goods inflation, and 0.3 per cent percentage points to overall core inflation, during the first half

Shipping 130

Shipping Management Location Marketing 130

Retail Focus

FEBRUARY 12, 2024

There’s a unique thrill and sense of pride that comes with the prospect of finally being able to own your dream car. It’s a feeling that many of us have coveted for a large portion of our lives: driving down the street, its sleek design, heads turning as you rev its powerful engine. However, on the path from aspiration to ownership, there are several important steps to take and many careful considerations you shouldn’t rush.

Finance 130

Finance Payment Services Planning ATS 130

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

FEBRUARY 12, 2024

Kitchen appliance retailer Breville saw an increase in net income and revenue in the fiscal first half, driven by higher sales in Europe, the Middle East and Africa (EMEA). The company’s net income grew 6.7 per cent year over year to $84 million as revenue rose 2 per cent to $905.8 million. Gross margin climbed to 36.7 per cent while earnings before interest, taxes, depreciation, and amortisation jumped 12.2 per cent to $159.2 million.

Marketing 130

Marketing 130

Retail Wire

FEBRUARY 12, 2024

A new surcharge for credit card users in New York State means retailers will be passing on the surcharge to their customers, but they must indicate that on each item sold.

130

130

Inside Retail

FEBRUARY 12, 2024

Custom blinds and curtains retailer DIYblinds has appointed Peter Mitchley-Hughes as its new CEO. Prior to the new role, Mitchley-Hughes served as GM of digital and consumer technology at Bunnings and as MD at Country Road Group. He also held senior leadership roles at Myer, Target Australia, and Marks and Spencer. “As a customer myself, I admired DIYblinds’ disruptive influence, so much so I could not resist the opportunity to lead this incredible business where we can utilise new t

Consumer 130

Consumer ATS 130

Retail Wire

FEBRUARY 12, 2024

In a recent announcement, General Motors (GM) revealed comprehensive details about the much-anticipated Chevy Equinox EV, slated for release later this year.

130

130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

FEBRUARY 12, 2024

Tiger Woods will be sporting a new look when he makes his 2024 season debut this week after he announced on Monday that he has teamed up with TaylorMade to launch a new apparel and footwear brand named Sun Day Red. Woods, a 15-times major winner who last month revealed he had parted ways with Nike, is known for his meticulous attention to detail and will have a significant role in the lifestyle brand’s products. “I have learned so much over the years and have a lifetime of experience

Apparel 130

Apparel Returns Marketing ATS 130

Retail Wire

FEBRUARY 12, 2024

Shell has decided to permanently close all seven of its hydrogen refueling stations for passenger cars in California.

148

148

Inside Retail

FEBRUARY 12, 2024

We’ve all heard the phrase, “If you can make it here, you can make it anywhere,” in reference to New York City. While that certainly relates to entrepreneurs and celebrities, it definitely applies to retailers and their physical store presence. There is no better audience on which to test an in-store shopping experience than the varied individuals that make up the melting pot of this city.

Point of Sale 130

Point of Sale Shopping Grocer Consumer 130

Retail Wire

FEBRUARY 12, 2024

Bob Moore, who founded Bob's Red Mill over 40 years ago with a focus on bringing wholesome foods to the masses, has died at 94.

ATS 130

ATS 130

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Gazette

FEBRUARY 12, 2024

The former Arcadia brands and Debenhams, which were snapped up by Boohoo in 2021, have narrowed its losses after two years under the fast fashion group’s ownership. Dorothy Perkins reported the biggest drop in pre-tax losses, narrowing from £15.9m to £1.2m in the year end to 28 February 2023, despite posting a 30% drop in sales to £52.5m. This was followed by Debenhams, Boohoo’s largest acquisition, which shrunk its losses from £11m to £732,000 boosted by sales skyrocketing 53% to £87m.

Fast Fashion 124

Fast Fashion Fashion Returns Marketing 124

Hyken

FEBRUARY 12, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How is artificial intelligence used to improve customer interactions in contact centers? What are the challenges in finding the right balance between technology and human support in customer experiences? What frustrations do customers face when dealing with customer service, and how can AI address them?

Fulfillment 124

Fulfillment Customer Experience 124

Retail Focus

FEBRUARY 12, 2024

Imagine walking into a store where the lights adjust automatically as the day progresses, shelves notify staff when inventory is low, and digital signs change based on who’s looking at them. This is the promise of IoT and AI in retail design. It’s about creating spaces that are not only aesthetically pleasing but also intelligent and responsive to both the retailer’s and the customer’s needs.

Kiosk 130

Kiosk Store Operations Inventory Management Boutique 130

Retail Gazette

FEBRUARY 12, 2024

B&Q will increase its UK minimum hourly rate to £12.21 per hour and £13.55 in London, making it the highest paying major retailer in the country, it claims. This 8% increase puts B&Q wages ahead of the government’s 2024 national living wage of £11.44 per hour, and above the Real Living Wage of £12 per hour. The investment also builds on the home improvement retailer’s 8.9% year-on-year increase last year.

Shopping 120

Shopping Marketing Department Stores 120

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience