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Brands have long recognized the power of celebrities to influence the buying decisions of consumers. But the advent of reality TV, followed by the creation and growth of social media networks, have given rise to an entirely new breed of individuals that expanded, and in some ways transcended, the definition of celebrity. This new breed of individuals has become known as “influencers,” and as their measurable popularity and influence grew, brands quickly lined up to incorporate them into targeted
The Good Guys has reached out to 1.85 million members of its Concierge loyalty program advising them of a data breach via a former third-party partner, Pegasus Group, now known as My Rewards. An unauthorised user gained access to the My Rewards database back in August 2021, accessing information about Concierge members such as the encrypted password and in some cases their date of birth.
Activist investor Daniel Loeb will launch a boardroom challenge against Bath & Body Works through his hedge fund Third Point. The retailer recently added two new directors in an effort to address Loeb’s concerns regarding the direction of the company, including how it is handling governance, capital allocation and executive pay, but the investor is seeking even more action.
Coffee giant Starbucks has unveiled a new line, Oleato, in Italy – an olive-oil-infused coffee range, which the company describes as a “revolutionary” Already on sale in two locations in Italy, the coffee giant plans to introduce it into Southern California this spring. Later this year, it will launch in the UK, Japan, and the Middle East. Starbucks said it sources extra-virgin olive oil from Partanna, an Italian company with a 100-year history of cultivating and producing superior extra-v
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Aldi has entered a partnership with DoorDash to offer on-demand grocery delivery from nearly all 2,278Aldi locations across 38 states. Customers can shop for fresh produce, meat, seafood, dairy, bread, household essentials and even home goods through the ALDI Finds collection. Shoppers can place their orders through the DoorDash app or website. All participating Aldi stores will be available on DashPass, DoorDash’s membership program, which will offer subscribers free delivery on orders of $35 o
Leah Weckert named new CEO of Coles; Steven Cain to retire By Rakshnna Pattabiraman Leah Weckert has been appointed as Coles’ new MD and CEO, effective May 1. Outgoing CEO Steven Cain has announced his retirement and will remain with the company for an interim period to facilitate an easy transition of executive responsibilities. “I would like to thank the Coles board, team and our many partners for their support, insights and resilience – particularly during Covid, bushfires and floods.
The AI revolution is here, and customers already expect to benefit from the convenience it promises to deliver. Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not a matter of when customers will accept the technology but how retailers should react to it. Even though 45% of consumers expressed a lack of understanding of how AI technology is being implemented, 75% believe there is potential for AI to have an impact on custome
The AI revolution is here, and customers already expect to benefit from the convenience it promises to deliver. Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not a matter of when customers will accept the technology but how retailers should react to it. Even though 45% of consumers expressed a lack of understanding of how AI technology is being implemented, 75% believe there is potential for AI to have an impact on custome
Stockland Piccadilly has teamed up with First Nations artist Janelle Burger to install inclusive art illustrations across its shopping centres and workplace tower as part of Pride festivities. In line with Sydney’s first WorldPride celebrations, customers can see rainbow decals decked on the centre’s CBD staircases and pillars, as well as life-size installations of the illustrations on the upper ground floor, food court, and elevators.
Newmine aims to help retailers analyze sales and returns through its Chief Returns Officer platform in order to become better informed about customer actions. The AI- and natural language processing-powered software was designed to determine the root cause of returns upstream, from planning, design and marketing to customer delivery. Chief Returns Officer scrutinizes every sale and return, then delivers the actionable and beneficial remedies for the problem and measure improvements.
After almost 30 years in the retail industry, Officeworks general manager of merchandising Jim Berndelis has gained plenty of experience and life lessons. Here, he speaks with Inside Retail about his career progression and highlights, why he prioritises bringing his true self to work and why he isn’t an email-warrior. Inside Retail: Tell me about your career journey.
Party City Holdco, parent company of Party City , will close 22 underperforming stores as part of its Chapter 11 reorganization. The retailer’s plans were revealed in court documents filed with the U.S. Bankruptcy Court for the Southern District of Texas earlier this month, and the move could presage additional store closings as the retailer seeks to right-size its brick-and-mortar footprint.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Home fragrance retailer Dusk Group says it has delivered a “solid” result in its December half despite what it describes as a challenging trading environment. For the 26 weeks to January 1, sales grew 7.6 per cent to $86.1 million despite the company recording a 29 per cent decline in foot traffic during peak Christmas trading. Online sales fell 37.8 per cent to $4.8 million and represented 5.6 per cent of total revenue.
Instacart has expanded the offerings under its Instacart Platform umbrella, a suite of enterprise-grade technologies designed to help grocers with their digital transformations. New capabilities include online and in-store solutions to capture new ad revenue, the ability to bring more of the store online and seamless end-to-end fulfillment solutions.
Footwear retailer Accent Group says a continued focus on customers, new products, full-margin sales and a return to investments have yielded strong first-half results. The company owns and operates retail businesses including Platypus, The Athlete’s Foot, Subtype, The Trybe, HypeDC, Pivot and 4 Workers, and distributes global brands including Dr Martens, Skechers, Vans and Merrell in Australia.
Adidas and Major League Soccer have agreed to a multiyear deal valued at $830 million. The athletic wear manufacturer will continue to supply the league with its apparel, footwear, training gear and official match ball.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
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A ransomware attack on Dole Food Company’s systems throughout North America appears to have resulted in a shortage of that company’s packaged salads. Grocery customers received a memo from Emanuel Lozopoulos, senior vice president of sales and marketing at Dole Fresh Vegetables, on Feb. 10. “Our plants are shut down for the day and all our shipments are on hold.
After announcing plans to open in Vietnam three years ago, Japanese premium coffee chain % Arabica finally landed there this month. Located inside Ho Chi Minh City’s popular ‘Cafe Apartments’ building in the city’s bustling Nguyen Hue pedestrian zone, the design features a subtle Vietnamese influence, but its focus remains on local expatriates, international visitors and locals ‘in the know’ about the unique brand.
Rising food prices have left consumers with fewer dollars to buy other products. U.S. food prices were 11.4 percent higher in January than a year earlier. “Food inflation has been the most stubborn of all the categories,” Walmart’s U.S. CEO John Furner said.
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Third Point, an activist investor with a six percent stake in Bath & Body Works, is planning to launch a proxy fight against the retailer to put directors on the board that will address executive pay and company performance issues.
A momentous moment as the iconic nursery brand beco mes the first within retail to make this change Continuing its mission to reduce its environmental impact, Kit & Kin, the sustainable, B Corp certified nursery brand co-founded by Spice Girl Emma Bunton, is proud to announce that its multi-award-winning eco nappy range will be moving entirely to paper packaging.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Under a new CEO and amid a tussle with an activist investor, the retailer has hired outside advisers to find ways to expand margins and boost earnings.
Architecture practice Snøhetta stuck to natural materials for the fit-out of the Holzweiler boutique in Copenhagen , incorporating subtle references to the fashion brand's Norwegian heritage. Snøhetta is a long-term collaborator of Holzweiler 's, having designed the company's flagship store and showroom in Oslo , as well as a number of its pop-up shops, runway sets and its digital identity.
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