Retail Focus

AUGUST 22, 2023

With retailers facing continued supply chain disruption – from the long shadow of covid-19 to Russia’s war on Ukraine and climate change – shoppers are reporting increased levels of out-of-stock products, according to the latest data from Retail Insight , the leading provider of store operations execution software. Original research of over 1,000 UK shoppers by Retail Insight revealed that 82% have experienced out-of-stock products in-store in the past 12months, up +11 percentage points year-on-

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Inside Retail

AUGUST 22, 2023

Multibrand food chain franchisor Retail Food Group (RFG) reports underlying profit growth of 22.3 per cent for the full-year. The company owns and operates Gloria Jean’s, Crust Gourmet Pizza, Donut King, Brumby’s Bakery, Cafe2U Michel’s Patisserie, Pizza Capers and The Coffee Guy. For the year to June 30, underlying group EBITDA grew 21 per cent to $26 million while underlying tax-paid profit reached $22.6 million, up 22.3 per cent.

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ATV Management 246

Retail TouchPoints

AUGUST 22, 2023

Sephora will be the first U.S. retailer to offer Tap to Pay on iPhone, which allows associates to accept contactless payments using their iPhones without requiring a dedicated payments card reader or additional hardware. The service, which Sephora is now rolling out across all of its freestanding stores, will allow customers to pay for their purchases anywhere there’s WiFi or cellular service available.

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Inside Retail

AUGUST 22, 2023

After posting a $1.6 billion full-year profit, Woolworths says it is “cautiously optimistic” moving forward despite evidence customers are cutting back on spending. Group sales reached $64.3 billion, up 5.7 per cent while tax-paid profit from continuing operations improved 4.6 per cent to $1.6 billion and EBIT of $3.11 billion, up 15.8 per cent. Across its Australian food division, sales increased 5 per cent to $48 billion, with second-half sales increasing 7.6 per cent, reflecting elevated infl

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Consumer Supermarket Wholesale Returns 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

AUGUST 22, 2023

Amazon has relaunched its ground shipping services for sellers after pausing operations in 2020. The offering, Amazon Shipping , allows sellers to deliver orders made through Amazon and other ecommerce sites in two to five business days. Amazon Shipping will provide delivery service within the U.S. for packages weighing up to 50 pounds. It will tap into the U.S.

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Inside Retail

AUGUST 22, 2023

Earlier this month, popular US-based intimates brand Parade was acquired by Ariela & Associates International (AAI), a global manufacturer of branded and private-label apparel. Founded by then-21-year-old Cami Téllez in 2019, Parade was initially created to fill a gap in the market for stylish and size-inclusive bras and underwear for Gen Z consumers.

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Inside Retail

AUGUST 22, 2023

Australian footwear brand Frankie4 will establish its first flagship store in the US in September and is expanding its wholesale agreement with Nordstrom and J. Jill. The Frankie4 US flagship store will open in Bellevue, Washington, just outside of Seattle. This will be a permanent location, following the success of its Bellevue Square pop-up facility, which opened this past April.

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Retail TouchPoints

AUGUST 22, 2023

HSN and Fanatics have announced a new partnership designed to give fans access to an extensive collection of high-quality products from several major sports leagues. Fanatics will be HSN’s official partner for sports merchandise, giving customers access to an expanded assortment by sport, style, size of league and team. HSN is leveraging its multiplatform business model to engage customers and drive sales: Products are featured in dedicated HSN Fan Shops and exclusive offerings will be available

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Shopping ATS 222

Inside Retail

AUGUST 22, 2023

By any metric, the Fifa Women’s World Cup was an international phenomenon, with the tournament providing huge opportunities for retailers to capitalise on the buzz around the event. In Australia, just about everyone got behind the national team the Matildas, with TV ratings for the semi-finals against England’s Lionesses breaking national records. Retailers who anticipated the incredible momentum behind their campaign – and suitably prepared their inventory levels and marketing approach – reaped

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Promotions Accessories Management Location 246

Retail TouchPoints

AUGUST 22, 2023

Macy’s will open four of its off-mall, smaller-format stores throughout the late summer and fall. These 30,000- to 50,000-square-foot locations will offer a curated assortment of Macy’s fashion, beauty, luxury fragrances and more, as well as a “Trend Pavilion” housing a continuous flow of trending and seasonal merchandise. The stores will be located in Highland, Ind.

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Planning Fashion Location Marketing 221

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Management

Retail Wire

AUGUST 22, 2023

Macy’s and Nordstrom are set to release their quarterly results this week, providing insights into whether their new strategies involving revamped inventory and lower prices are attracting shoppers. Macy’s has been focusing on its private brands, with the recent launch of the On 34th label, while Nordstrom aims to revive its struggling off-price Rack business.

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Inside Retail

AUGUST 22, 2023

Domino’s Pizza Enterprises is set to axe jobs after inflation dented its profit by 74 per cent in the year to June 30. Group revenue rose 3.4 per cent to $2.4 billion with total food sales up by a meagre 2.2 per cent, driven by higher menu prices. Earnings before income and taxes fell 23.3 per cent to $201.7 million while net profit attributable to shareholders fell 74.4 per cent to $40.6 million.

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Net Profit Returns 130

Retail Wire

AUGUST 22, 2023

Walmart’s delivery platform, Spark, has faced challenges as drivers on the platform report an increasing number of individuals posing under multiple names to grab more orders. While Walmart has tripled its delivery-driver workforce on Spark over the past year, this issue of identity misuse is impacting both drivers and customers’ safety.

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Inside Retail

AUGUST 22, 2023

The Philippines is fast becoming a focus for Levi’s in the APAC region. It recently opened its most expansive store in Southeast Asia in SM North Edsa in Manila, where customers can tailor Levi’s items to mirror their unique style and personality. According to Charisse Chua, country general manager for the Philippines at Levi Strauss & Co, the decision to locate the new store at SM North Edsa was a strategic one, driven by a combination of market insights and the need to differentiate its b

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Consumer Shopping Location Returns 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Focus

AUGUST 22, 2023

Scurri , the next-generation delivery management platform, today announces a strategic partnership with OCS Worldwide – the specialist cross-border courier, logistics and shipping provider – extending the global reach of brands and retailers on the Scurri platform. OCS has a 24/7 UK hub, with its main International Gateway facility and Head Office strategically located close to Heathrow Airport.

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Shipping Returns Management Fulfillment 130

Inside Retail

AUGUST 22, 2023

Are you in the e-commerce or retail space and looking to get ahead in the industry? One of life’s biggest problems is being in the right place at the right time… At Retail Fest 2024, Retail Global aims to make that easier than ever before. Introducing a brand-new initiative for Retail Fest 2024, Retail Fest Hosted. The program offers retailers and brands up to $800 in travel and accommodation credits and a Retailer Pass.

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Marketing Planning ATS Management 130

Retail Wire

AUGUST 22, 2023

In-N-Out Burger, an iconic fast-food brand known for its cultlike fan base, is celebrating 75 years under the ownership of the Snyder family. The family-run business, which serves a simple menu of burgers, fries, and shakes, has grown from a tiny burger stand in Southern California to a billion-dollar dynasty.

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Inside Retail

AUGUST 22, 2023

Pureplay online retailer Adore Beauty’s sales declined for the full year and the business says value remains a “key driver” for customers. In its results for the year to June 30, revenue fell 9.6 per cent to $180.6 million with EBITDA of $600,000 reflecting lower operating leverage, cost inflation and reinvestment in key initiatives. Active customers fell 8 per cent to 801,000 while returning customers increased by 4 per cent to 490,000 and contributed to 76 per cent of all revenue.

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Returns Planning 130

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Point of Sale

Retail Wire

AUGUST 22, 2023

British grocery chain Waitrose is offering free coffee to on-duty police officers in an effort to deter shoplifters. The initiative is part of the company’s strategy to strengthen relationships with law enforcement and tackle retail crime. The move comes as assaults on staff at Waitrose stores have roughly doubled since 2020, with retailers across the.

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ATS 100

Inside Retail

AUGUST 22, 2023

The head of the online marketplace Redbubble says the business has not adapted well to the post-Covid trading environment as sales soften. For the year to June 30, the company’s marketplace revenue (MPR) reached $467.5 million, down 3 per cent with an EBITDA loss of $40.7 million, decreasing 263 per cent. Cofounder, CEO and MD of Redbubble, Martin Hosking, said since his return to management in March , he has carried out a detailed review of the group’s operations, financial performance and oper

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Returns Marketing Management 130

Retail Wire

AUGUST 22, 2023

The ongoing Sriracha shortage, stemming from a chili pepper scarcity due to weather conditions, has led third-party vendors to sell the popular hot chili sauce for up to $23 a bottle on platforms like Amazon. Huy Fong Foods, the company behind Sriracha, had previously pointed to climate-related issues causing the shortage, but it didn’t mention.

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Inside Retail

AUGUST 22, 2023

Shopping mall operator Scentre Group reported funds from operations of $556.6 million for the six months to June 30, in line with the full-year guidance. Income was up 1.5 per cent year on year and 13.3 per cent compared to the second half of 2022. The group’s net operating income jumped by 10 per cent to $971.9 million, the highest level achieved in a first half period.

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Shopping ATS 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

AUGUST 22, 2023

Boston Market, once a pioneer in the rotisserie chicken craze, is facing financial struggles, including lawsuits over unpaid bills, store closures, and state fines for unpaid wages. The chain, which had around 1,200 locations at its peak, has seen a decline in recent years, closing 161 stores between 2017 and 2022 and about 50 more.

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Marketing Location ATS 100

Inside Retail

AUGUST 22, 2023

The athleisure market has been on the rise for many years, driven by factors, such as the casualisation of consumers’ wardrobes and the rise of sneakers and streetwear as aspirational style trends. Covid further accelerated this shift, with Fashion Genome, an intelligent data platform created by True Fit, finding that athleisure sales jumped over 84 per cent between March and December of 2020.

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Retail Wire

AUGUST 22, 2023

Chewy, known for surprising customers with personalized pet portraits, is facing backlash from its artists over a new contract that restricts creative control. The company recently increased the artist fee for each portrait but introduced a more-restrictive contract that limits the number of portraits an artist can paint and forbids them from signing their work.

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Inside Retail

AUGUST 22, 2023

Trans-Tasman online retailer Kogan’s full-year profits declined due to soft trading conditions however, the business is off to a strong start in FY24. For the year to June 30, gross sales reached $844.8 million, down 28.4 per cent while statutory tax-paid profits fell to $25.9 million and EBITDA of $20.8 million. For July, the first month of the new trading year, Kogan said adjusted management accounts showed an EBITDA of $3.5 million.

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Retail Wire

AUGUST 22, 2023

U.S. retail chain Christmas Tree Shops, which filed for bankruptcy in May, has had its bankruptcy case converted to a Chapter 7 liquidation after failing to meet revenue targets during store closing sales. The company initially sought to keep most of its stores open while addressing its debt, but it eventually shifted to a full.

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Shopping 100

Retail Gazette

AUGUST 22, 2023

Lego is set to open its second store in Manchester this winter as part of its ongoing retail expansion across the country. The 267sqm space, located inside the Trafford Centre, will feature the toy retailer’s extensive product range, a Pick a Brick wall and Build a Minifigure station. It will also host several in-store events each month, including the retailer’s popular free build challenges.

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ATS Location Retail Marketing Marketing 98

Shopify

AUGUST 22, 2023

Whether you’re just starting out or have been in the game for a while, taking a fresh look at your growth tactics is always a smart move. Here we'll delve into 11 proven ways to amplify your retail success.

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ATS 98

Cisco Retail

AUGUST 22, 2023

The forces of change in banking have seldom been stronger. The recent rise in interest rates, is pushing consumers to overcome their inertia, and to open themselves up to new choices.

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Consumer Customer Experience 98

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience