Fri.May 12, 2023

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The Power of AI to Support Field Service Employees and Maintain Exceptional Customer Experiences

Retail TouchPoints

We’re three years removed from the pandemic’s Great Resignation, and talent shortages remain across all industries, including construction, trades and other sectors requiring maintenance and repair technicians. Nearly 25% of construction workers are older than 55 — a growing trend that may see an industry short of over 340,000 workers by 2024. Over 70% of field service companies like utilities, telecom and property maintenance also have a shortage skills gap.

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Victoria’s Secret launches a World Tour – its new ‘catwalk show’ 

Inside Retail

After an almost five-year break, Victoria’s Secret will relaunch its World Tour this autumn as a feature-length film, featuring artists and designers worldwide. The reimagined show, which will be webcast internationally, is part of the brand’s “commitment to championing women’s voices, perspectives and experiences”. The film focuses on the VS20 – a group of 20 creatives from Bogota, Lagos, London, and Tokyo – who will create four fashion curations.

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Nordstrom Names Ex-Target and Walmart CFO to Top Financial Post

Retail TouchPoints

Nordstrom has appointed Cathy R. Smith as its new CFO, effective May 29, 2023. Smith brings extensive experience in retail finance posts, including serving as CFO at Walmart from 2010 to 2014 and at Target from 2015 to 2020. Most recently, she was Chief Administrative Officer and CFO at Bright Health Group. At Nordstrom, Smith will be responsible for financial planning and analysis, accounting, tax, internal audit, treasury, investor relations and strategy sourcing.

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Baby formula companies blame high prices on QC regs

Retail Wire

Baby food and formula prices were up 8.8 percent year-over-year in April with manufacturers blaming government regulations developed to avoid a repeat of last year’s infant formula shortage. Manufacturers have invested in quality control technology to ensure that products meet the government’s safety standards.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Bluestar Alliance Buys Scotch & Soda’s U.S. Business

Retail TouchPoints

An affiliate of brand management company Bluestar Alliance has purchased the U.S.-based wholesale and retail business assets of the Scotch & Soda brand, which will allow its products to be sold in retail stores across the country. Currently the Amsterdam-based brand’s apparel, eyewear, fragrances and accessories are available in stores across Europe, North America, the Middle East, Africa and Australia.

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Amazon is set on getting grocery right

Retail Wire

Amazon.com currently holds a three percent share of the U.S. grocery market, well behind Walmart’s 30 percent and Kroger’s 11 percent. Costco, Albertsons, Ahold Delhaize and Publix are also ahead of Amazon, which plans to continue scaling its grocery business despite a recent pullback on new store openings.

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Analyst says retail media is key to Albertsons/Kroger merger

Retail Wire

The combination of Albertsons and Kroger’s retail media networks is at the heart of the merger deal between the two supermarket giants, according to Dean Rosenblum, senior research analyst for AllianceBernstein. “Long term, the biggest accelerator for profit growth for Kroger is not grocery. It’s actually retail media and advertising,” said Mr.

Grocer 130
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Carrefour chooses Pricer as ESL partner

Retail Focus

The retail group Carrefour has renewed its trust in Pricer as their exclusive supplier of electronic shelf label (ESL) solutions for three years. The agreement covers new installations and replacement to optimize their store automation and communication solution. The agreement with Carrefour, Pricer’s customer since 20 years and one of Europe’s largest retailers, contains no commitments with regard to volumes or amounts. “Due to their outstanding service, we have selected Pricer as our par

ATS 130
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Deepwater Plaza sells for $111 million, Woolworths Group sells two malls

Inside Retail

Woy Woy’s Deepwater Plaza has been sold for $111 million to a private investor as “renewed demand” for sub-regional centres grows. The 17,417sqm shopping centre is located in the north of Sydney and is anchored by Coles supermarket, complemented by Kmart and a variety of national and chain retailers. CBRE’s head of retail capital markets for Pacific, Simon Rooney, said investors were “attracted” by the centre’s “robust” major tenants and overall sales performance.

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With supply leveling off, the off-price party may be over

Retail Dive

But a return to normal is probably a good thing, according to William Blair analysts.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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“I’ve always been a problem-solver”: Emma Lewisham on her career journey

Inside Retail

Since Emma Lewisham launched her natural skincare line in 2019, the New Zealand brand has gone from strength to strength, becoming the world’s first certified carbon-positive beauty brand , gaining a slew of celebrity customers, including — reportedly — Jane Goodall, Kourtney Kardashian, Naomi Watts and former New Zealand prime minister Jacinda Ardern, and recently debuting in Mecca stores.

Finance 130
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E-commerce, packaging demand dips are linked but don’t necessarily signal a wider downturn

Retail Dive

Blaming softer e-commerce sales as the reason for falling demand in corrugated packaging and beyond may be “overblown,” sources say.

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Ben of Ben & Jerry’s wants to take you higher, but not too high

Retail Wire

Ben Cohen, a co-founder of Ben & Jerry’s ice cream, has a new business venture called Ben’s Best Blnz, a line of moderate potency cannabis products. “The problem with today’s pot is that it’s just too freakin’ strong,” Mr. Cohen said. “In my college days, you’d be sitting around with a group of friends, passing a jay around and it was kind of a nice process.

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Online prices continue to drop: Adobe

Retail Dive

Online prices fell for the eight consecutive month, dropping 1.8% in April, according to a new report.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Walgreens sells shares of drug distributor AmerisourceBergen

Retail Wire

Walgreens Boots Alliance has sold $694 million in shares of AmerisourceBergen. The drug distributor will repurchase about $50 million of its common stock from Walgreens as part of the deal. Walgreens has a 17 percent share of AmerisourceBergen’s common stock.

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Scotch & Soda closes several US stores

Retail Dive

A number of locations across the country have closed and the fashion brand’s parent company Bluestar Alliance appointed a new global president.

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Kroger CEO says it will go to court to get Albertsons deal done if necessary

Retail Wire

Kroger CEO Rodney McMullen said the supermarket giant is set to go to court to complete its merger deal with Albertsons. “Usually you wouldn’t commit in advance to litigate,” said Mr. McMulen. “In this case we both committed to litigate in advance.

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Mindy Kaling launches collection with Andie Swim

Retail Dive

The swimwear collection features 33 SKUs in sizes XXS to XXXL and is available for purchase on the DTC brand’s website.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Giant Eagle no longer enjoys a homecourt advantage in western PA

Retail Wire

Walmart has passed Giant Eagle as the grocery market share leader in western Pennsylvania despite the supermarket and c-store operator being based in the area. Walmart has a 25.64 percent market share, followed by Giant Eagle, 21 percent, and Sam’s Club, 10 percent.

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The Weekly Closeout: Shein aims to repurpose excess inventory and Nike adds board member

Retail Dive

The fast-fashion giant wants to use other retailers’ scraps for new clothing. Meanwhile, former Kimberly-Clark executive Maria Henry joined the athletic retailer’s board.

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Future-proof with Cisco Next-Gen Firewalls

Cisco Retail

We have seen an increase in the efforts to future-proof our technology, infrastructure, and our planet.

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Wolverine is ‘exploring strategic alternatives’ for Sperry

Retail Dive

CEO Brendan Hoffman said during an earnings call that the footwear company needs to focus on its core brands, including Merrell, Saucony and Sweaty Betty.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Forrester TEI™ Finds Cisco Vulnerability Management Delivers 125% ROI

Cisco Retail

This blog explores the operational and financial impact of Cisco Vulnerability Management from a Forrester TEI study conducted by Forrester Consulting and commissioned by Cisco.

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Vitamin Shoppe parent going private in $2.6B deal

Retail Dive

CEO Brian Kahn is leading an investor group in a buyout deal following a lackluster first quarter.

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A mother speaks up for Mother Earth

Cisco Retail

Mother Earth and moms have a lot in common (And by moms, I’m including mothers, grandmothers, aunts, godmothers and more).

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Outlook on growth areas and highlights for Christmasworld 2024

A1 Retail

The leading international consumer goods fairs Ambiente, Christmasworld and Creativeworld were held together for the first time at the Frankfurt Exhibition Centre in February 2023. Under the motto “Home of Consumer Goods”, the trade fair trio redefined the most important and biggest networking platform and formed the hub for the global consumer goods sector.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Simplify Your DevOps with the Cisco SD-WAN API

Cisco Retail

Welcome to Cisco SD-WAN Automation Awareness Month! In the world of software and tools development, API and automation tools have become essential for customizing and streamlining operational tasks.

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Nike Unite opens regional debut at Merry Hill

A1 Retail

Sovereign Centros has announced the opening of community-focused concept, Nike Unite, at Merry Hill, one of the UK’s top 10 retail and leisure destinations. The launch of the 10,165 sq ft space marks a regional debut for Nike Unite, as well as being the first for the concept in a shopping centre environment. Nike Unite stocks sportswear ranges designed to cater to the everyday lifestyles of Merry Hill’s catchment.

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John Lewis partners with Internet Matters to help families navigate online safety for children, tweens and teens

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! John Lewis has become the first department store in the UK to offer specialist advice to families on internet safety. The move comes after this was highlighted as a top concern by customers with children. We are partnering with leading online safety organisation, Internet Matters this summer to train Partners across all 34 of our […] If you want mo

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Star Micronics CloudPRNT: Exploring a New Era of POS Technology in Retail and Hospitality

Star Miconics

The digital transformation of the retail and hospitality industries has been in full swing in recent years, driven by the adoption of innovative technologies that better streamline operations and satisfy consumer expectations, particularly with omnichannel and online ordering. One such technology that has garnered attention is Star Micronics’ CloudPRNT , which is redefining the landscape of point-of-sale (POS) systems.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.