Tue.Oct 18, 2022

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A Customer Experience is a Full Journey: Making the Most of it Through People Tracking

Retail TouchPoints

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. It’s imperative customers are safe, comfortable and are offered privacy as they move about. Rethinking how they move and flow will improve all qualities of a store experience without intruding on anyone’s privacy.

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What’s the future of omnichannel retail?

Inside Retail

The year is 2030. It’s been a decade since the pandemic, and the world has moved on. Society has adapted and we’ve empowered ourselves economically, professionally and with technology. Things are looking bright (and maybe there’s not a mask in sight). We’ve innovated, tested, learnt, and reflected – and ultimately concluded that the future is human.

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Home Depot Enhances Professional Push with Marketplace for Skilled Jobseekers

Retail TouchPoints

The Home Depot has launched a jobseeker marketplace called the Path to Pro Network, designed to connect skilled tradespeople to hiring trades professionals in the construction and home improvement industries. The new network is part of Home Depot’s larger Path to Pro program, created to help address a growing skilled labor shortage in the U.S. and build the next generation of trade professionals.

Shopping 311
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From resale to recycled steel, Swiss watches adapt for the next generation

Inside Retail

Swiss watch brands are set to benefit from a rise in pre-owned sales, driven by millennial and Gen Z consumers. A recent report from Deloitte estimates the pre-owned luxury watch market will grow to US$35 billion by 2030. . The growth is expected to be driven by the launching of new pre-owned offerings by brands, the expansion of existing channels and consumers looking for discounted and discontinued timepieces.

Consumer 263
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Walmart Aims to ‘Democratize’ Social Commerce with New Creator Platform

Retail TouchPoints

Walmart has launched a new platform to help creators develop and monetize shoppable social content featuring its products. The Walmart Creator portal will give creators access to tens of thousands of products around which they can make content. In exchange creators will earn commissions on sales, with no cap on their earnings. The ultimate aim, according to Walmart, is to “democratize the tools and resources” needed to become a creator.

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Food inflation, in-store tech, and Gen Z Marketing - Weekly Snacks #28

Tokinomo

Campaign corner. Special Salmon: Loved Tormund Giantsbane from Game of Thrones? Then you are going to enjoy this campaign for Mowi salmon. The Norwegian actor Kristofer Hivju is the brand ambassador of Mowi and appears in a series of quirky commercials.

Marketing 246

More Trending

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From retailer to philanthropist: Country Road launches $1.5m Climate Fund

Inside Retail

Country Road has launched the first fashion industry climate fund in Australia, the Country Road Climate Fund, which will see the heritage retailer invest $1.5 million in grant funding over the next three years to help accelerate climate solutions for Australia’s fashion industry. The fund has been a year in the making and was inspired by the latest report from the Intergovernmental Panel on Climate Change, which warned that drastic and immediate action is needed to prevent an environmental disa

Fashion 246
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Former Conn’s CEO Takes Back the Reins

Retail TouchPoints

Conn’s HomePlus President and CEO Chandra Holt has stepped down from her position and from the company’s Board, with former President and CEO Norman Miller taking over the position on an interim basis. Miller led the home goods retailer as President and CEO from September 2015 to August 2021, when Holt took over. He then served as Executive Chairman from August 2021 until April 2022.

Finance 274
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Melbourne retail vacancy rate plummets as F&B sector eats up space

Inside Retail

Melbourne’s shopping strips have made a staggering recovery as vacancy rates drop below pre-Covid levels, according to new research. Real estate agency Fitzroys’ latest Walk the Strip report says the reinvigoration is led by an array of cafes, eateries, restaurants and bars cropping up in the suburbs as businesses continue to expand and enter into new markets.

Shopping 246
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PayPal Rewards Provides New Unified Savings Program

Retail TouchPoints

PayPal has introduced PayPal Rewards, a unified program accessible via the company’s app that allows customers to shop while earning, tracking, saving and redeeming rewards. The company has aligned its merchant offers, cash back savings and shopping products in pursuit of providing a frictionless consumer journey. The PayPal Honey extension will remain in place with the new program, but Honey Gold rewards will become PayPal Rewards.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Where are Aussie consumers shopping now? Here’s what the data shows

Inside Retail

Lockdowns, store closures, and increased online shopping were all part of the ‘new normal’ for consumers and retailers during the height of the Covid-19 pandemic. But it seems we may have finally seen the end of movement and retail restrictions – and the return of in-store shopping. And with the return of in-store shopping comes the return of the great debate – are customers shopping online or offline?

Consumer 246
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Why You Should Monitor Competitor Prices

Wiser

For a growing business, manually monitoring competitors’ prices across multiple products and channels is not only difficult, it’s nearly impossible. But there’s no question that knowing your competitors’ prices is absolutely vital to the success of your business. Everyone knows that the right price at the right time can increase sales, but how can you know how to price competitively if you can’t keep up with what’s going on in the market?

Marketing 147
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More than 100 brands are taking part in Green Friday this year. Here’s why

Inside Retail

More than 100 environmentally and socially conscious brands have signed up to offer discounts and deals for Green Friday, a new online shopping event that aims to be a sustainable alternative to Black Friday. The event, which will take place from November 18-21, will feature promotions from Poshmark, King Living, Snuggle Hunny, The Body Shop, Appliances Online, Salvos, Citizen Wolf and many others, and will seek to educate consumers on ethical retail, as well as re-commerce and shopping within t

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David Leonhardt on Hiring a Copywriter for Your Small Business

Small Biz Trends

? You’ve got a great small business story to tell, but how do you find just the right words? On today’s show, David Leonhardt, President of The Happy Guy (THGM) Writing Services , sits down with Shawn Hessinger, the Executive Editor of Small Business Trends, to discuss how hiring a copywriter may be a better idea than trying to go it alone.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Bailey Nelson CEO Nick Perry on growing from zero to 100 stores

Inside Retail

In the past decade, Bailey Nelson has gone from small-time disruptor operating almost entirely online, to one of the most popular eyewear chains across Australia, New Zealand, the UK– and even Canada. Here, we talk to co-founder and CEO Nick Perry about that journey, and what’s next for the business. Inside Retail : Bailey Nelson has been around for 10 years now, and earlier this year you launched your 100th store – that’s super exciting.

Marketing 240
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How to Franchise Your Business

Small Biz Trends

Are you tired of working eighty hours a week? Do you feel like you’re not making any progress in your business? You may be considering franchising. Franchise development can be a great way for a business owner to get the benefits of owning their own business without all the headaches. In this article, we’ll discuss how to franchise your business.

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One third of Australian households are victims of cybercrime – report

Inside Retail

Following multiple cyber breaches across telecom networks, new research has found one in three Australian consumer households may have had their personal information stolen by criminals. Information security advisory group ISACA conducted a global study surveying 3000 consumers across Australia, the US, the UK and India. The study has revealed that customers’ digital trust has been impacted and compromised in the aftermath of cybercrime with one in two consumers acknowledging that they might be

Consumer 182
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How Is the Retail Sector Affected by the Current Drop in Home Improvements?

Retail Focus

Recent reports suggest the boom in home improvement has come to an end, with the monthly Spending Report from Nationwide noting falls of 7% and 8% in June and July when compared to last year’s numbers. Rising inflation is playing a part in homeowners cutting back on non-essential spending in the run-up to Christmas but how serious an issue is this for the retail industry?

Consumer 130
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Retailers need ‘laser focus’ on value, not discounts, says KPMG report

Inside Retail

Retailers can expect increased spending from customers during the holding sales period, according to new insights from KPMG. An early peak in spending will likely occur during Black Friday and Cyber Monday sales periods while sales might start to “fizzle” pre-Christmas. KPMG’s head of retail, Lisa Bora, urged retailers to remain “laser focussed” on offering value, not just discounts, between now and the end of the year.

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Apple facing labor unrest Down Under

Retail Wire

About 150 Apple Store workers in Australia walked off the job for about an hour after negotiations over pay and working conditions hit an impasse. The relatively small job action is seen as significant as Apple has begun to face more pressure on the labor front, including at a store in Towson, MD, which became the first in the U.S. to vote for a union.

ATS 130
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Lanvin Group sales soar but valuation lowered ahead of IPO

Inside Retail

Luxury fashion retailer, Lanvin Group, has recorded 73 per cent year-on-year growth in sales for the six months to June 30, reaching about US$200 million. The performance was driven by the strong growth in Europe and North America, which saw revenue increasing 91 per cent and 58 per cent year on year respectively. “Lanvin Group continues to deliver on its strategy, with record first-half results and momentum continuing to build across all brands, in all markets and across all sales channels,” sa

Fashion 130
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Eloquii launches its first bridal collection

Retail Wire

Eloquii presented its very first bridal collection during Bridal FashionWeek in New York. The brand, which caters to women sizes 14 and above, thinks it is ideally suited to fill a market niche. “There are very few brands that offer elevated bridal styles online for sizes 14-plus at accessible price points, and we want to change that,” said Eloquii CEO Mariah Chase.

Marketing 130
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Michaels downgraded at S&P as pandemic craft boom wanes

Retail Dive

With consumers pulling back on discretionary spending and changing their habits, the retailer is under pressure after last year’s leveraged buyout.

ATS 111
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Women are more likely to be overlooked for promotions than men

Retail Wire

The “2022 Women in the Workplace” report from McKinsey & Company and LeanIn.Org finds that men are more likely than women to be promoted from entry-level to management positions. For every 100 men that are promoted, there are only 87 women. “For the eighth consecutive year, a ‘broken rung’ at the first step up to manager is holding women back,” wrote the authors.

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Nordstrom in search of new finance chief at a tricky time

Retail Dive

Anne Bramman arrived five years ago and oversaw a volatile period, including the family’s attempt to take the department store private.

Finance 111
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Retailers, brands try to replicate China’s success with livestreaming

Retail Wire

Retailers, brands and tech companies are betting that livestreamed shopping do well in the U.S. following significant success in China and other Asian nations. Ekta Chopra, chief digital officer at e.l.f. Beauty, said that her company’s use of livestreaming to date hasn’t shown it to be “huge in terms of being a revenue generator; it’s huge in terms of engagement.”.

Shopping 130
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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How Walmart is experimenting with shoppable content

Retail Dive

From recipe site integrations to interactive videos, the retailer has embraced partnerships that aim to boost inspiration and ease for at-home cooking.

ATS 111
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50 Key Statistics to Win Online Consumers in 2023

Intelligence Node

2022 has been a turning point for several key aspects of retail, bringing with it a wave of new consumer trends and technological advancements. The onset and eventual release of. The post 50 Key Statistics to Win Online Consumers in 2023 appeared first on Blog.

Consumer 104
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Conn’s CEO exits after just over a year

Retail Dive

Former CEO Norman Miller took on the role of interim chief executive following the departure of Chandra Holt, who joined the retailer last year from Walmart.

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Taco Bell brings back ‘Steal a Base, Steal a Taco’ campaign for the World Series

Retail Wire

Taco Bell will give away a free Nacho Cheese Doritos Locos Taco when either team in the World Series records a stolen base. Baseball fans will need to sign up for Taco Bell’s rewards program to take part in the “Steal a Base, Steal a Taco” promotion.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.