Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries. In response to this unpredictable economic landscape, consumers have recalibrated their shopping habits, demanding businesses to exhibit a newfound agility and

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Inside Retail

AUGUST 17, 2023

Liana Lorenzato, the head of marketing at Modibodi , discusses work-life balance, juggling short and long-term goals, and lessons learned from The Devil Wears Prada. Inside Retail: Do you have any personal strategies to foster a healthy work-life balance? How do you ‘turn off’ from work? Liana Lorenzato: I don’t believe there is a one-size-fits-all approach when it comes to a healthy work-life balance, especially when you are in marketing.

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Retail TouchPoints

AUGUST 17, 2023

AliExpress , the international online retail marketplace operated by Alibaba International Digital Commerce Group, is celebrating its collaboration with actress and comedian Tiffany Haddish by embarking on a pop-up store “tour” around Los Angeles. The tour is AliExpress’ first foray into the U.S., and each store will feature interactive elements, personal shopping concierges and variety of products, from e-bikes to smart watches to home goods.

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Inside Retail

AUGUST 17, 2023

Some of the world’s biggest advertisers, from food giant Nestle to consumer goods multinational Unilever, are experimenting with using generative AI software like ChatGPT and DALL-E to cut costs and increase productivity, executives say. But many companies remain wary of security and copyright risks as well as the dangers of unintended biases baked into the raw information feeding the software, meaning humans will remain part of the process for the foreseeable future.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

AUGUST 17, 2023

More than 10,000 products from Petco are now available for delivery nationwide via the DoorDash Marketplace, including food, treats, toys, beds, bowls and other supplies. The retailer began offering same-day delivery in partnership with DoorDash in December 2020. Petco also has updated its mobile app to include a streamlined, centralized profile for pets’ wellness needs, including nutrition, vaccinations and grooming appointment reminders.

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Inside Retail

AUGUST 17, 2023

The world’s second-biggest fashion retailer, H&M, has decided to gradually stop sourcing from Myanmar , it told Reuters on Thursday, as reports of labour abuses in the country’s garment factories increase. H&M became the latest brand to cut ties with suppliers in the country after Zara owner Inditex, Primark, Marks & Spencer and others.

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Inside Retail

AUGUST 17, 2023

Fashion conglomerate Tapestry has reported sales of US$1.62 billion for the fourth quarter ended July 1, a modest 1 per cent increase compared to last year, falling short of earnings expectations. “The fact that prior year numbers were extremely weak makes the slowdown particularly concerning,” said Neil Saunders, MD of GlobalData. The underwhelming performance was affected by North America sales, which dropped 8 per cent during the quarter as consumers cut back on luxury.

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Retail TouchPoints

AUGUST 17, 2023

Amazon is extending the reach of its most popular advertising format, Sponsored Products, outside the walls of Amazon.com. Amazon Sponsored Product ads will now begin appearing on a number of partner apps and websites, including Pinterest , Buzzfeed , Hearst Newspapers , creator advertising platform Raptive and brands from digital media company Ziff Davis such Lifehacker and Mashable.

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Inside Retail

AUGUST 17, 2023

Key leadership changes at Subway By Aron Lewin Trevor Haynes, Subway’s president of North America, has announced that he will leave the global franchise at the end of this year. Haynes, who started in Australia as territory manager in 2006, has previously held roles including chief business development officer and interim CEO. Douglas Fry, currently the country director for Subway Canada, will replace Haynes, effective September 5.

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Retail TouchPoints

AUGUST 17, 2023

Sustainable CPG brand Grove Collaborative is making some major leadership changes to follow through on its vision for future growth and market expansion. Co-founder Stuart Landesberg is out as CEO and is being replaced by Jeff Yurcisin, who previously held CEO positions at Zulily and Shopbop and was a longtime Amazon executive. Yurcisin will tap into his expertise leading DTC online brands to drive the mission-driven business into its next phase by building upon its Beyond Plastic initiative.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

AUGUST 17, 2023

Following the huge commercial success of the Barbie movie , Mattel is celebrating the 70th anniversary of Matchbox toys and cars. To honour this milestone, it recently unveiled a limited-edition line of die-cast vehicles, available for sale at Big W, which is aimed at loyal collectors. Here, Julian Payne – senior design manager for Matchbox – discusses what he has learned while working at Mattel for over 25 years.

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Retail TouchPoints

AUGUST 17, 2023

Gucci will bring its fashion authority and 102-year legacy of Italian craftsmanship to JD.com , creating a digital flagship store on the Chinese ecommerce platform. The online store will include a full range of Gucci brand services, including access to Gucci’s online client advisor service. With the launch of its new online environment, Gucci plans to offer elevated shopping experiences tailored to the tastes of JD.com’s customer base as well as further explore China’s unique digital landscape u

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Mike Anthony

AUGUST 17, 2023

You’ve got a great brand. Consumers love it. Or they would. IF… If they had it in their hands at the right time: just at the point of consumption. Trouble is, it isn’t available to consume. Why? Because for some reason, a shopper didn’t buy it. Why not? Why not indeed! The most powerful question in all of marketing. Why not? Discover the shopper barriers – the reasons why a shopper didn’t buy your brand, and you have the keys to overcoming that barrier and triggering a purchase.

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Retail TouchPoints

AUGUST 17, 2023

Editor’s Note: Target CEO Brian Cornell responded to the retailer’s removal of LGBTQ-themed merchandise from stores during June 2023, a.k.a. Pride Month, during an Aug. 16, 2023 call discussing Target’s Q2 financial results. He cited the “negative guest reaction” as one factor affecting the retailer’s sales in these comments: “As you know, we have featured a Pride assortment for more than a decade.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

AUGUST 17, 2023

Target CEO Brian Cornell revealed that the backlash to the retailer’s Pride merchandise contributed to the company’s disappointing quarterly results. The negative reaction, which included customer intimidation and damage to merchandise, led Target to remove some items from the Pride collection. Cornell defended the company’s decision to celebrate Pride month but acknowledged the challenges companies.

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Retail Gazette

AUGUST 17, 2023

Iceland boss Richard Walker joined the call for a change in advertising laws that currently ban retailers from promoting price reductions on baby formula products. The appeal comes as the supermarket revealed it was cutting the price of 13 lines of branded infant formula by up to 20% as part of its £26m investment into lowering prices in 2023. However, current legislation prevents manufacturers and retailers from including infant formulas in price promotions or other activities aimed at increas

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Retail Wire

AUGUST 17, 2023

Babylist, a digital destination for growing families, has opened an 18,000-square-foot brick-and-mortar showroom in Beverly Hills to further establish its presence in the $88 billion baby market. The flagship showroom, named Babylist Beverly Hills, offers an experiential shopping experience with over 200 vetted brands for expecting parents.

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Retail Gazette

AUGUST 17, 2023

The British Retail Consortium (BRC) has warned that the government risks adding £400m additional pressures on prices without business rates freeze, despite welcoming easing inflation. The latest CPI inflation figures show headline inflation plunged to 6.8% and food inflation dropped to 14.8%, driven by falling household bills and clothing prices. Food inflation eased to its lowest level in almost a year, with price drops in tea, coffee, milk, breakfast cereals and fruit.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

AUGUST 17, 2023

Around 2,000 bottles of wine worth hundreds of thousands of dollars were destroyed after a wine company, Ocean Fathoms, was found to be illegally aging them in the ocean near Santa Barbara. The company submerged crates of wine a mile off the coast, developing a reef ecosystem around them. The wine, covered in barnacles and.

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Hunton Andrews Kurth

AUGUST 17, 2023

A longer version of this blog post originally appeared as an article in Retail TouchPoints: Policing Your Brand on Online Marketplaces: an Intellectual Property Guide for Retailers. Further duplication is not permitted. Retailers often face brand policing challenges on online resale platforms such as Wayfair, Overstock.com, and eBay. Resellers account for a significant portion of retail sales on these websites.

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Retail Wire

AUGUST 17, 2023

Fanjoy, a creator merchandise startup, has filed for Chapter 11 bankruptcy, aiming to restructure and strengthen its business strategy. The company, which partners with digital creators to develop and sell merchandise, has worked with notable names such as TikTok star Elyse Myers and YouTube duo Kian and JC. Despite its challenges, Fanjoy’s approach of helping.

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Retail Gazette

AUGUST 17, 2023

Birkenstock UK has posted a drop in full year profits, despite sales continuing to skyrocket. Pre-tax profits for the footwear retailer fell 24% to £727,000 in the year to 30 September 2022, down from £954,000 the year before. Birkenstock attributed the fall to £4.4m of “administrative expenses” relating to property costs, advertising, higher salaries and foreign exchange losses.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

AUGUST 17, 2023

Trader Joe’s executives have confirmed that the company has no plans to introduce self-checkout kiosks in its stores, emphasizing their commitment to maintaining their employee-centric approach. In an episode of the company’s podcast, they debunked rumors that Trader Joe’s employees are trained to flirt with customers, clarifying that their friendly and chatty interactions with customers.

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Retail Minded

AUGUST 17, 2023

ASD Market Week, the nation’s premier consumer goods trade show connecting retailers and vendors across categories that include home goods, apparel, accessories, beauty and more, will once again welcome the Independent Retailer + Sellers Conference produced by Retail Minded. Among the speakers at the upcoming Independent Retailer + Sellers Conference include the following industry leaders: + Izabella Ritz, CEO of Ritz Momentum + CJ Rosenbaum, Founder and Partner at Amazon Sellers Attorney

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Retail Wire

AUGUST 17, 2023

Chick-fil-A is introducing a seasonal twist on its classic chicken sandwich, the Honey Pepper Pimento Chicken Sandwich, which combines sweet, savory, and spicy elements. The sandwich features a hand-breaded chicken filet with pimento cheese spread, pickled jalapeños, and honey drizzled on the bun. This marks the first update to Chick-fil-A’s original chicken sandwich recipe, which.

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Retail Gazette

AUGUST 17, 2023

Aldi is to recruit more than 1,700 workers by the end of the year as it continues its rapid expansion plans. The German discounter said the recruitment drive includes a mix of full-time and part-time jobs at its regional warehouses, with salaries of up to £53k a year. Recruitment director Kelly Stokes said: “As we continue to grow and attract new shoppers, we need even more amazing colleagues at our distribution sites to make everything possible.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

AUGUST 17, 2023

TJX Cos., the parent company of T.J. Maxx, Marshalls, and HomeGoods, reported a 7.7% year-over-year increase in sales and a 23% rise in profits for the fiscal second quarter. The company benefited from strong customer traffic and the availability of premium merchandise obtained from higher-end retailers looking to reduce their bloated inventories. In contrast, Target.

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Retail Dive

AUGUST 17, 2023

The footwear brand is forming a long-term partnership with Dude Perfect — a sports-themed content group with nearly 60 million YouTube subscribers.

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Retail Wire

AUGUST 17, 2023

Aldi has announced its agreement to acquire Winn-Dixie and Harveys Supermarket from Southeastern Grocers in an all-cash deal for an undisclosed amount. The acquisition covers approximately 400 Winn-Dixie and Harveys locations in five Southeastern states, and it is expected to close in the first half of 2024, subject to regulatory approval. This move represents a.

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Retail Dive

AUGUST 17, 2023

Some brands are helping their suppliers reduce greenhouse gas emissions. Others are dumping new requirements on vendors without shouldering any of the costs.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience