Thu.Aug 17, 2023

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How Enterprise Modernization and Artificial Intelligence are Charting a New Course for the Consumer Industry

Retail TouchPoints

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries. In response to this unpredictable economic landscape, consumers have recalibrated their shopping habits, demanding businesses to exhibit a newfound agility and

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How Modibodi CMO Liana Lorenzato is building her personal brand

Inside Retail

Liana Lorenzato, the head of marketing at Modibodi , discusses work-life balance, juggling short and long-term goals, and lessons learned from The Devil Wears Prada. Inside Retail: Do you have any personal strategies to foster a healthy work-life balance? How do you ‘turn off’ from work? Liana Lorenzato: I don’t believe there is a one-size-fits-all approach when it comes to a healthy work-life balance, especially when you are in marketing.

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AliExpress Launches New Collab and Pop-Up Tour with Tiffany Haddish

Retail TouchPoints

AliExpress , the international online retail marketplace operated by Alibaba International Digital Commerce Group, is celebrating its collaboration with actress and comedian Tiffany Haddish by embarking on a pop-up store “tour” around Los Angeles. The tour is AliExpress’ first foray into the U.S., and each store will feature interactive elements, personal shopping concierges and variety of products, from e-bikes to smart watches to home goods.

Fashion 246
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From Mad Men to machines? Big advertisers shift to AI

Inside Retail

Some of the world’s biggest advertisers, from food giant Nestle to consumer goods multinational Unilever, are experimenting with using generative AI software like ChatGPT and DALL-E to cut costs and increase productivity, executives say. But many companies remain wary of security and copyright risks as well as the dangers of unintended biases baked into the raw information feeding the software, meaning humans will remain part of the process for the foreseeable future.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Macy’s Brings in McKinsey Consultant as New Chief Customer and Digital Officer

Retail TouchPoints

Macy’s, Inc. has appointed Massimo (Max) Magni as its new Chief Customer and Digital Officer. Magni will begin on Aug. 21, 2023 and report directly to President and CEO-elect Tony Spring. Magni is a 20-year-plus veteran of McKinsey & Company with extensive experience working across a host of iconic brands in apparel, beauty, consumer goods, hospitality and grocery.

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H&M says it will ‘phase out’ sourcing from Myanmar: report

Inside Retail

The world’s second-biggest fashion retailer, H&M, has decided to gradually stop sourcing from Myanmar , it told Reuters on Thursday, as reports of labour abuses in the country’s garment factories increase. H&M became the latest brand to cut ties with suppliers in the country after Zara owner Inditex, Primark, Marks & Spencer and others.

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More Trending

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Tapestry posts modest sales increase in Q4

Inside Retail

Fashion conglomerate Tapestry has reported sales of US$1.62 billion for the fourth quarter ended July 1, a modest 1 per cent increase compared to last year, falling short of earnings expectations. “The fact that prior year numbers were extremely weak makes the slowdown particularly concerning,” said Neil Saunders, MD of GlobalData. The underwhelming performance was affected by North America sales, which dropped 8 per cent during the quarter as consumers cut back on luxury.

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Grove Collaborative Names Zulily and Shopbop Alum New CEO

Retail TouchPoints

Sustainable CPG brand Grove Collaborative is making some major leadership changes to follow through on its vision for future growth and market expansion. Co-founder Stuart Landesberg is out as CEO and is being replaced by Jeff Yurcisin, who previously held CEO positions at Zulily and Shopbop and was a longtime Amazon executive. Yurcisin will tap into his expertise leading DTC online brands to drive the mission-driven business into its next phase by building upon its Beyond Plastic initiative.

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Retail appointments of the week

Inside Retail

Key leadership changes at Subway By Aron Lewin Trevor Haynes, Subway’s president of North America, has announced that he will leave the global franchise at the end of this year. Haynes, who started in Australia as territory manager in 2006, has previously held roles including chief business development officer and interim CEO. Douglas Fry, currently the country director for Subway Canada, will replace Haynes, effective September 5.

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Gucci Launches Digital Flagship Store on JD.com

Retail TouchPoints

Gucci will bring its fashion authority and 102-year legacy of Italian craftsmanship to JD.com , creating a digital flagship store on the Chinese ecommerce platform. The online store will include a full range of Gucci brand services, including access to Gucci’s online client advisor service. With the launch of its new online environment, Gucci plans to offer elevated shopping experiences tailored to the tastes of JD.com’s customer base as well as further explore China’s unique digital landscape u

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Retail crime: Why foiling shoplifters takes a team effort

Inside Retail

News stories about crime in the retail sector are constantly flooding our headlines, capturing our attention, and stirring up concerns. Recently, the Profit Protection Future Forum released the findings of its comprehensive The 2022 Australia and New Zealand Retail Crime Study, a rigorously conducted body of research that captured the trends and patterns of the retail crime landscape from some of ANZ’s largest retailers.

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Update: Target CEO Addresses Pride-Themed Merchandise Controversy

Retail TouchPoints

Editor’s Note: Target CEO Brian Cornell responded to the retailer’s removal of LGBTQ-themed merchandise from stores during June 2023, a.k.a. Pride Month, during an Aug. 16, 2023 call discussing Target’s Q2 financial results. He cited the “negative guest reaction” as one factor affecting the retailer’s sales in these comments: “As you know, we have featured a Pride assortment for more than a decade.

Consumer 130
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Shopper Barriers – Unlocking the power of Shopper Activation

Mike Anthony

You’ve got a great brand. Consumers love it. Or they would. IF… If they had it in their hands at the right time: just at the point of consumption. Trouble is, it isn’t available to consume. Why? Because for some reason, a shopper didn’t buy it. Why not? Why not indeed! The most powerful question in all of marketing. Why not? Discover the shopper barriers – the reasons why a shopper didn’t buy your brand, and you have the keys to overcoming that barrier and triggering a purchase.

Marketing 100
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Target Pride Backlash Adds to Sales Woes as Culture Wars Rage in Corporate America

Retail Wire

Target CEO Brian Cornell revealed that the backlash to the retailer’s Pride merchandise contributed to the company’s disappointing quarterly results. The negative reaction, which included customer intimidation and damage to merchandise, led Target to remove some items from the Pride collection. Cornell defended the company’s decision to celebrate Pride month but acknowledged the challenges companies.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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RadioShack under new ownership again

Retail Dive

Unicomer Group has taken over from Retail Ecommerce Ventures, which first acquired the retailer's IP in 2020.

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Babylist Opens Its First Brick-and-Mortar Showroom in Beverly Hills

Retail Wire

Babylist, a digital destination for growing families, has opened an 18,000-square-foot brick-and-mortar showroom in Beverly Hills to further establish its presence in the $88 billion baby market. The flagship showroom, named Babylist Beverly Hills, offers an experiential shopping experience with over 200 vetted brands for expecting parents.

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Heydude teams up with Dude Perfect

Retail Dive

The footwear brand is forming a long-term partnership with Dude Perfect — a sports-themed content group with nearly 60 million YouTube subscribers.

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2,000 Barnacle-Covered Wine Bottles Worth Hundreds of Thousands of Dollars Destroyed After California Company Illegally Aged Them in the Ocean

Retail Wire

Around 2,000 bottles of wine worth hundreds of thousands of dollars were destroyed after a wine company, Ocean Fathoms, was found to be illegally aging them in the ocean near Santa Barbara. The company submerged crates of wine a mile off the coast, developing a reef ecosystem around them. The wine, covered in barnacles and.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Walmart raises guidance after solid Q2

Retail Dive

Consumers continue to rely on the retailer for essentials but its CEO sees opportunity to drive discretionary buys.

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Creator Merch Startup Fanjoy Has Filed for Bankruptcy

Retail Wire

Fanjoy, a creator merchandise startup, has filed for Chapter 11 bankruptcy, aiming to restructure and strengthen its business strategy. The company, which partners with digital creators to develop and sell merchandise, has worked with notable names such as TikTok star Elyse Myers and YouTube duo Kian and JC. Despite its challenges, Fanjoy’s approach of helping.

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Iceland boss Richard Walker calls for change in law after baby formula price cuts

Retail Gazette

Iceland boss Richard Walker joined the call for a change in advertising laws that currently ban retailers from promoting price reductions on baby formula products. The appeal comes as the supermarket revealed it was cutting the price of 13 lines of branded infant formula by up to 20% as part of its £26m investment into lowering prices in 2023. However, current legislation prevents manufacturers and retailers from including infant formulas in price promotions or other activities aimed at increas

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Trader Joe’s Executives Say Employees Will Never Be Replaced by Self Checkout and He Insists Those Chatty Cashiers Are Not Trained To Flirt

Retail Wire

Trader Joe’s executives have confirmed that the company has no plans to introduce self-checkout kiosks in its stores, emphasizing their commitment to maintaining their employee-centric approach. In an episode of the company’s podcast, they debunked rumors that Trader Joe’s employees are trained to flirt with customers, clarifying that their friendly and chatty interactions with customers.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Who will pay to decarbonize the supply chain?

Retail Dive

Some brands are helping their suppliers reduce greenhouse gas emissions. Others are dumping new requirements on vendors without shouldering any of the costs.

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Chick-fil-A Launches First-Ever Twist on Its Classic Chicken Sandwich

Retail Wire

Chick-fil-A is introducing a seasonal twist on its classic chicken sandwich, the Honey Pepper Pimento Chicken Sandwich, which combines sweet, savory, and spicy elements. The sandwich features a hand-breaded chicken filet with pimento cheese spread, pickled jalapeños, and honey drizzled on the bun. This marks the first update to Chick-fil-A’s original chicken sandwich recipe, which.

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Amazon brings sponsored product ads to third-party apps, sites

Retail Dive

Pinterest and BuzzFeed are among the new placement partners for advertisers as the e-commerce giant enhances its decade-old ads product.

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Shoppers Are Spending Big at T.J. Maxx, HomeGoods as Target Sales Slide

Retail Wire

TJX Cos., the parent company of T.J. Maxx, Marshalls, and HomeGoods, reported a 7.7% year-over-year increase in sales and a 23% rise in profits for the fiscal second quarter. The company benefited from strong customer traffic and the availability of premium merchandise obtained from higher-end retailers looking to reduce their bloated inventories. In contrast, Target.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Redefining omnichannel capabilities to deliver the ultimate customer experience

Retail Customer Experience

The convenience of online channels has changed consumer demands for good as they want information and access to items at the click of a button.

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Aldi To Acquire Winn-Dixie and Harvey’s Supermarket

Retail Wire

Aldi has announced its agreement to acquire Winn-Dixie and Harveys Supermarket from Southeastern Grocers in an all-cash deal for an undisclosed amount. The acquisition covers approximately 400 Winn-Dixie and Harveys locations in five Southeastern states, and it is expected to close in the first half of 2024, subject to regulatory approval. This move represents a.

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BRC urges business rates freeze to avert £400m price pressure

Retail Gazette

The British Retail Consortium (BRC) has warned that the government risks adding £400m additional pressures on prices without business rates freeze, despite welcoming easing inflation. The latest CPI inflation figures show headline inflation plunged to 6.8% and food inflation dropped to 14.8%, driven by falling household bills and clothing prices. Food inflation eased to its lowest level in almost a year, with price drops in tea, coffee, milk, breakfast cereals and fruit.

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Policing Your Brand On Online Marketplaces: A Brief IP Overview For Retailers

Hunton Andrews Kurth

A longer version of this blog post originally appeared as an article in Retail TouchPoints: Policing Your Brand on Online Marketplaces: an Intellectual Property Guide for Retailers. Further duplication is not permitted. Retailers often face brand policing challenges on online resale platforms such as Wayfair, Overstock.com, and eBay. Resellers account for a significant portion of retail sales on these websites.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.