4 Ways Ecommerce Returns Will Change in 2022
Retail TouchPoints
MARCH 24, 2022
Consumers are Split Between Home Pickup and Carrier Drop-off. As a result, drop-off (at a carrier or retail location) became the preferred returns method for 67% of consumers, according to our BOXpoll surveys. Half of all shoppers (53%) live in a location that makes home pickup easy, but there’s a stark generational divide.
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