Bytes to Bites: Lessons from Building the Nation’s Largest Online EBT System
Retail TouchPoints
JULY 15, 2025
Systems that typically required years of careful planning, development, testing and deployment were being built and rolled out in a matter of weeks, driven by the persistent, urgent need. Recognizing the potential for unconscious bias, we built privacy protections into the shopper application used by fulfillment staff.
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