Retail TouchPoints

OCTOBER 8, 2020

The holiday shopping season seems to get bigger every year. The introduction of ecommerce has allowed consumers to shop the big sales from the comfort of their own home, avoiding the crowds and offering increased convenience and variety. Holiday shopping isn’t cancelled. In 2019, Black Friday online sales totaled $5.4

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Shopping Customer Retention Department Stores Consumer 228

Retail TouchPoints

APRIL 5, 2024

If an iGaming company doesn’t respond to a gamer’s quirks, likes or dislikes in a matter of moments, that “customer” will move to an iGaming company that does respond. Additionally, while most retail shoppers might spend minutes to hours shopping, iGamers can be much more engaged, with that engagement continuing to grow.

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Customer Retention Marketing Consumer Shopping 293

Retail TouchPoints

FEBRUARY 2, 2021

With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window. Ecommerce has grown exponentially over the last two decades, albeit at a fairly steady pace.

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Shopping Customer Retention Promotions Marketing 223

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

From online stores to online customer service to employee management, many businesses have moved away from traditional storefronts. Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. Integrated Inventory Management Solutions. Automation.

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Management Inventory Management Customer Retention Returns 84

V Count

MARCH 28, 2024

Hence, it is essential to ensure your customers remain satisfied both during and after their shopping experience. There might be times when, despite your best efforts, a disgruntled customer remains unsatisfied. One such step, and a crucial one at that, is implementing Queue Management systems. Are you ready?

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Management Customer Retention Customer Experience Store Layout 52

V Count

MARCH 28, 2024

Hence, it is essential to ensure your customers remain satisfied both during and after their shopping experience. There might be times when, despite your best efforts, a disgruntled customer remains unsatisfied. One such step, and a crucial one at that, is implementing Queue Management systems. Are you ready?

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Management Customer Retention Customer Experience Store Layout 52

Retail TouchPoints

APRIL 1, 2024

A crucial part of that positive CX is providing service in a customer’s native language. Even Amazon, the paragon of online shopping, only offers customer service in 16 languages. Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers.

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Customer Experience Clienteling Customer Retention Accounting 288

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

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Planning Shipping Returns Customer Retention 290

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. Not only will this help ensure margins are managed, but it will ensure customer expectations are met.

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Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Inside Retail

MAY 23, 2024

Today, customers aren’t choosing between shopping online or in-store; 75 per cent of consumers rely on both physical and digital touchpoints throughout their buying journey. Businesses need efficient shipping solutions, using an omni-courier shipping strategy, to manage costs.

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Drop-Shipping Returns Shipping Customer Retention 147

I Vend

MARCH 14, 2023

Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping.

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Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 The brick-and-mortar store remains a crucial part of the shopping equation, even for online purchases. billion consumers worldwide.

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Inside Retail

FEBRUARY 26, 2024

Set benchmarks for inventory management, including the rate of inventory turnover and tracking and fill rate. Focus on contingency planning for best- and worst-case scenarios, particularly around supply-chain management, and continueto monitor and identify alternative suppliers to keep the business moving, should disruptions occur.

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Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail TouchPoints

APRIL 12, 2023

For instance, many restaurants might try and compete with traditional grocery shopping by adopting delivery services in order to appeal to consumers who lack the time, space or inclination to cook. Transform shopping in-store. Supermarket coffee bars, for example, are known to generate a more relaxed shopping environment.

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Supermarket Grocer Customer Retention Checkout 241

Retail TouchPoints

JANUARY 3, 2024

This inconvenience can turn the simple task of returning a product into a burdensome chore, detracting from the overall shopping experience. There’s also a cost consideration for retailers: faster and more convenient returns mean products are restocked sooner, and customers who return items are more likely to shop again quickly.

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Returns Drop-Shipping Customer Experience Customer Retention 262

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

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Customer Retention ATS Checkout Shopping 59

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Revolutionising loyalty programs.

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Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

AUGUST 7, 2023

Beyond Window Shopping Business customers are consumers too, and they want things on demand and with the convenience of a one-stop shop. Business customers get a shopping experience that is tailored to their needs, with the convenience of paying one supplier.

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Customer Experience Customer Retention Marketing Shopping 222

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

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Customer Experience Fulfillment Customer Retention Shipping 308

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. This is the post-purchase realm, a universe of interactions that determine whether you’ll shop with the same brand again.

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Inside Retail

OCTOBER 5, 2023

In a move that promises to redefine the online grocery shopping landscape in Singapore, Foodpanda has teamed up with DFI Retail Group to bring consumers a one-of-a-kind shopping experience that is fast, fresh, and fuss-free. Customer experience Man hopes that the collaboration will boost customer retention and loyalty.

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Beauty and Health Customer Retention Shopping Consumer 130

Retail Focus

AUGUST 8, 2023

Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping. This can lead to increased conversions and higher customer retention rates. In this article, we explore different aspects of retail business operations that you should consider outsourcing.

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Loss Prevention Inventory Management Inventory Turnover Shrinkage 130

Inside Retail

JANUARY 24, 2024

In response to changing shopping behaviours influenced by the pandemic, the brand invested in digital capabilities, leveraging artificial intelligence and automation to offer personalised recommendations to online shoppers. This omnichannel platform is powered by a centralised inventory management automation tool.

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Inventory Management Visual Merchandising Customer Retention Consumer 130

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth.

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Customer Retention Management Promotions Clienteling 84

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ). More retailers are going omnichannel in order to maximize growth.

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Fulfillment Social Commerce Customer Retention Consumer 248

Retail TouchPoints

SEPTEMBER 19, 2022

Yet it’s these front-line workers that are the ones your customers engage with most and set the tone for the shopping experience. Customer interactions with frontline workers leave lasting impressions — positive or negative — and determine the customers’ likelihood to shop with a business again.

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Marketing Customer Retention Location Consumer 232

I Vend

JUNE 14, 2023

Customer loyalty in retail is what every brand strives for – having customers who love your store so much that they shop with you time and time again, spend more, and spread the word to others about how great you are. So here we take a look at the four steps to POS-driven customer retention and loyalty.

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Customer Retention Promotions Advertising Shopping 52

V Count

JANUARY 24, 2023

Frequent shoppers and shop owners (or other decision-makers) know this too well. Running and managing a physical establishment is usually more challenging than a virtual one. Effective queue management is essential for maintaining customer satisfaction and taking your business to the next level.

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Management Checkout Customer Retention Customer Experience 40

Retail TouchPoints

MARCH 13, 2023

Anyone who shops online has probably at some point fallen victim to “ inspiration clickbait.” Much like an article that doesn’t live up to its catchy headline, Rohan Deuskar describes inspiration clickbait as compelling shopping content (most often visual) that ends up driving a user into a disappointing, bland ecommerce experience.

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Visual Merchandising Shopping Customer Retention Sporting Goods 244

Retail TouchPoints

JULY 14, 2021

Using ecommerce platforms like Shopify , Wix or SnapBlooms is a no-brainer for small shops, but before signing on to one, you must know your niche industry and the available ecommerce solutions. A successful ecommerce website exceeds customer expectations when purchasing online, making the experience trustworthy, seamless and easy overall.

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Payment Services Checkout Customer Retention Management 239

Cisco Retail

FEBRUARY 18, 2022

As retailers worked to manage all their discrete channels, the term “omni-channel” evolved to become synonymous with retailers who operated both online, E-commerce and other channels. Buying online and returning in-store is only one of many possible combinations of the online/offline shopping journey. Purchasing and Fulfillment.

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Payment Services Fulfillment Returns Customer Retention 140

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Personalize Your Back-to-School Marketing.

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Payment Services Checkout Drop-Shipping Customer Retention 266

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce.

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Point of Sale Checkout Consumer Promotions 274

Storis

APRIL 18, 2024

CLV serves as a crucial metric for businesses to assess the long-term profitability of their customer base and tailor marketing strategies accordingly. Retailers’ loyalty, reward, and membership programs grow Customer Lifetime Value (CLV) by encouraging repeat purchases and increasing customer retention.

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Payment Services Customer Retention Promotions Accounting 52

I Vend

AUGUST 10, 2022

Research carried out across 14 countries to build the Edelman Trust Barometer found that 88% of their respondents made shopping decisions based on trust. Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised.

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RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Leading retailers have embraced digital transformation and leveraged the latest business intelligence (BI) capabilities to identify market trends, spot shopping patterns and changes in consumer behavior, and make informed decisions based on valuable insights. Optimize Inventory Management. Improve Customer Experience.

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Retail TouchPoints

DECEMBER 18, 2020

Consumers’ increased desire to stay home has contributed to the shift as well, accounting for the rise of online shopping during coronavirus. To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks.

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Supply Chain Management Customer Retention Fulfillment Shipping 246