Customer Retention, Employee Engagement and Management

5 Ways to Achieve Employee and Customer Retention

Retail TouchPoints

AUGUST 4, 2021

When examining the negative impact this disruption of staff has on the customer experience as well, it’s obvious why success is not easily sustained. To make a comeback, retailers must understand the value of employee retention and the role it plays in performance, output and ability to scale.

Customer Retention

Customer Retention Employee Engagement Customer Experience Management

Guest Post: Unlock the Secret to Exceptional Customer Service Productivity

Hyken

MAY 4, 2023

Customers who have their issues resolved during the first interaction with a customer service representative are likely to be more satisfied with the service they receive. This can increase customer retention and loyalty, which can benefit businesses. Try it out in a live demo below.

Customer Experience

Customer Experience Customer Retention Promotions Employee Engagement

Experience Retail Today

5 Ways to Achieve Employee and Customer Retention

Guest Post: Unlock the Secret to Exceptional Customer Service Productivity

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