Remove Customer Experience Remove Customer Retention Remove Employee Engagement Remove Management
article thumbnail

5 Ways to Achieve Employee and Customer Retention

Retail TouchPoints

When examining the negative impact this disruption of staff has on the customer experience as well, it’s obvious why success is not easily sustained. To make a comeback, retailers must understand the value of employee retention and the role it plays in performance, output and ability to scale. Reinvent employee training.

article thumbnail

Guest Post: Unlock the Secret to Exceptional Customer Service Productivity

Hyken

Customer service productivity is vital to meeting customers’ needs in 2023 and beyond. Not only is customer service productivity important for providing a good customer experience, it is also vital for business success. What is customer service productivity?