Retail TouchPoints

SEPTEMBER 15, 2020

based on customer data and behavior; Personalize engagement to improve the customer experience (CX) and reduce fraud; Reduce the likelihood of returns through technology; and Optimize the handling of returned merchandise. in the retailer’s facilities. Direct Consumers To Physical Locations.

Returns 225

Returns Merchant Services Shipping Location 225

Retail Focus

OCTOBER 25, 2023

The journey of retail formats, as we know them, began with specialty stores, where retailers differentiated themselves through elevated service, expansive inventory, and deep local knowledge. This early phase prioritized a personalized shopping experience, setting the foundation for what was to come.

Department Stores 162

Department Stores Specialty Store Store Layout Fulfillment 162

Retail TouchPoints

DECEMBER 9, 2020

Predictably, BCG found that Gen Z and millennials are increasingly turning to grocery shopping over take out and online marketplaces instead of specialty stores. Budget constraints have led to a shift in spending patterns and shopping behavior.

Marketing 165

Marketing Specialty Store Consumer Returns 165

Inside Retail

APRIL 9, 2024

It aims to compete with established players through its personalised customer experience, expert recommendations and advice from vets. They include both market leaders and brands usually only found in vets and specialty stores, a mix that Burke sees as a strong point of difference for Swaggle.

Specialty Store 130

Specialty Store Marketing Management Customer Experience 130

Retail Next

AUGUST 27, 2020

Conversion rate is extremely important in the retail industry, and is a metric that drives store sales, margin, and survival of the overall business. This is especially the case for specialty stores with high unit prices. Workflows & Customer Experience. So how do we optimize for conversion?

Specialty Store 52

Specialty Store Customer Experience Management Shopping 52

Rangeme

MAY 9, 2022

After working in the hospitality industry for more than 20 years and gaining years of buying experience, Arkwright decided it was finally time to open her own specialty store and cafe. Whether our customers are dining in or shopping for a dinner party, they trust our advice and opinions on products.

Specialty Store 52

Specialty Store Shipping Planning Outdoor 52

Shopper Motion

DECEMBER 6, 2022

During the last few years and together with the rise of Retail Media, Digital Signage has gained popularity among Offline Marketing strategies inside the store. Digital Signage wins in Offline Retail Media : it can boost sales and revenue and it plays a relevant role in enhancing the customer experience in the store.

Advertising 52

Advertising Promotions Point of Sale Customer Experience 52

Retail TouchPoints

SEPTEMBER 3, 2020

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits.

Returns 334

Returns Merchant Services Shipping Department Stores 334

Retail TouchPoints

OCTOBER 23, 2023

Across all generations, shoppers preferred to buy beauty products in mass retail stores ( 87.1% ), on Amazon ( 79.6% ), at in-store beauty specialty stores (7 9.5% ) and through online mass retailers ( 76.8% ).

Consumer 278

Consumer Specialty Store Social Commerce Shopping 278

Retail TouchPoints

SEPTEMBER 10, 2020

Growth can be a challenge, particularly when there’s new leadership at a company with brands that date back as far as two centuries as well as wide distribution across mass, department and specialty store and e-Commerce channels.

Specialty Store 255

Specialty Store Consumer Marketing Fashion 255