Retail TouchPoints

FEBRUARY 6, 2025

Additionally, Freedom Furniture adopted an SAP Commerce selling module thats accessible by store associates via store POS terminals, enabling customers to purchase these third-party products in stores and have them delivered directly to their home.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days.

Returns 301

Returns Beauty and Health Shipping Customer Experience 301

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. “We trillion sold by U.S.

Returns 278

Returns Drop-Shipping Wholesale Shipping 278

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

Returns 179

Returns Drop-Shipping Store Operations Shipping 179

Retail TouchPoints

APRIL 22, 2025

Seeking to compete with high-touch beauty retailers like Sephora and an expanded assortment at rival Target , Walmart will pilot Beauty Bars in 40 stores, giving customers the opportunity to talk to beauty experts, test samples and explore new products.

Returns 147

Returns Promotions Planning Shopping 147

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

FEBRUARY 25, 2025

Customers enter the store, select their items and exit, with purchases being automatically processed through their mobile payment method. Sports stadiums, with their combination of limited square footage and shoppers eager to return to the game, have become optimal locations for autonomous stores.

Checkout 236

Checkout Payment Services Location Returns 236

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

FEBRUARY 20, 2025

increase in the number of pieces purchased per basket; Introduction of a buy now, pay later program with Afterpay ; Increase in products eligible for return and resale in its As-is section to 2,700 items; Use of electric delivery vehicles in 48 locations and installation of 374 EV chargers at Ikea U.S.

Planning 214

Planning Fulfillment Location Payment Services 214

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — And process returns of stuff people don’t want! They likely need to host events, too, since store events are all the rage. Keep the stores tidy.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

MAY 23, 2025

Authentic Brands Group (Authentic) has partnered with Reshop to provide shoppers with instant cash (not store credit) refunds on returned items across its brands. Reshop debuted in July 2024 with retailer partners Steve Madden and Alo Yoga and has since added others, including Dolce Vita.

Merchant Services 147

Merchant Services Payment Services Returns Shopping 147

Retail TouchPoints

DECEMBER 13, 2023

Baird: A lot of store renovation efforts are being driven by the expanded role of the store. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Technology is going to be central [to the store experience] — it has to be. customer experience).

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

SEPTEMBER 19, 2023

This is the latest initiative in Oracle and Uber’s seven-year strategic cloud partnership and it will not only help retailers keep pace with consumer demand for on-demand delivery and returns but also streamline omnichannel customer experiences.

Returns 278

Returns Customer Experience Location Management 278

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Inside Retail

MAY 5, 2025

Labour constraints and rising costs are reshaping retail operations Retailers across Australia are contending with staffing shortages, rising wage demands, and the need to scale workforces for peak sales periods like Black Friday, Christmas, Boxing Day, and EOFY. This can lead to inconsistencies in fulfilment and customer experience.

Fulfillment 147

Fulfillment Shrinkage Markdowns Inventory Management 147

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 317

Customer Experience Returns Checkout Shopping 317

Retail TouchPoints

MAY 27, 2025

Why does this customer experience have to be this way? Its about leveraging its stores to deliver experiences that ecommerce operators cant replicate, like in-store pickup, returns and fulfillment. A lot of invention is about trying to open doors that have historically seemed bolted shut.

Fulfillment 191

Fulfillment Merchant Services Advertising Shipping 191

Retail TouchPoints

MARCH 22, 2024

Smart Carts Encourage Customers to Return Them Smart carts also improve the customer experience by connecting to a retailer’s existing app that consumers download onto their smartphones, to reward them for returning the cart to a corral when they are done shopping.

Returns 264

Returns Customer Experience Shopping Wholesale 264

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress.

Fulfillment 306

Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. Cleanliness Will be Just as Important to Returning Shoppers.

Sporting Goods 299

Sporting Goods Fulfillment Returns Store Layout 299

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Happy customers are the key to the success of your retail business.

Customer Experience 106

Customer Experience Promotions Returns Store Operations 106

Retail TouchPoints

SEPTEMBER 12, 2024

Trend 4: Returns Will Create Holiday Hassle… Again Returns are the proverbial thorn in retailers’ sides, especially during the holiday season. During their session, MNTN will reveal creative tips and best practices for creating campaigns that stick — and drive revenue across channels.

Merchant Services 306

Merchant Services Returns Consumer Planning 306

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay.

Customer Experience 299

Customer Experience Fulfillment Returns Marketing 299

Retail TouchPoints

NOVEMBER 17, 2021

Retail organizations know, in a general sense, that their in-store experiences strike a certain mood in the customer, either enticing them to return in the future or shop elsewhere. But do you know exactly how important the in-store experience is to your organization’s bottom line?

Checkout 334

Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

MAY 19, 2025

No specific reason was given for Boswells departure, but Sarah Nash, Chair of the Bath & Body Works Board, thanked her in a statement: In the post-COVID normalization period she was able to stabilize the business and return it to profitable revenue growth. billion in five years.

Consumer 147

Consumer Returns Location Planning 147

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown. There is no ‘returning to normal’.

Payment Services 306

Payment Services Consumer Fulfillment Store Operations 306

Retail TouchPoints

MARCH 25, 2024

Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 298

ATS Returns Consumer Location 298

Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions.

Payment Services 232

Payment Services Returns Specialty Retailers Promotions 232

Retail TouchPoints

JULY 5, 2024

“For years, many in the industry have anticipated this transaction and the benefits it would drive for customers, partners and employees. This is an exciting time in luxury retail, with technological advancements creating new opportunities to redefine the customer experience.”

Department Stores 306

Department Stores Finance Supermarket Accounting 306

Retail TouchPoints

JULY 29, 2024

This disconnect between expectations and what shoppers actually receive is one of the leading reasons customers return products (and lose confidence in a brand). The customer can either accept or reject the substitute in one click. Of course, if the customer is new, retailers can provide default suggestions.

Payment Services 245

Payment Services Returns Fulfillment Promotions 245

Retail TouchPoints

JULY 16, 2020

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. said retailers should color-code returned clothing based on how long ago the item was returned to make them feel safer about browsing racks.

Returns 306

Returns Apparel Store Layout Specialty Retailers 306

Retail TouchPoints

APRIL 18, 2023

During the month of April, EMS will accept shoppers’ used, clean socks (of all brands) that will then be recycled into new products via a partnership with Material Return. All 20 EMS stores, located in seven Northeastern states, will participate. “I

Promotions 275

Promotions Returns Location Store Operations 275

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

Comparison Shopping 302

Comparison Shopping Consumer Shopping Customer Experience 302

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

Returns 246

Returns Fulfillment Shipping Consumer 246

Retail TouchPoints

OCTOBER 10, 2024

Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.” As a company, we take nothing for granted, especially not customer loyalty,” said Casper Terp Harboe, RFID Project Manager at Bestseller in a statement. “To

Payment Services 264

Payment Services Apparel Checkout Fulfillment 264