Independent Retailer

JANUARY 20, 2022

Here are the five key trends that businesses should take seriously as they plan for the coming year: . Customers Care About Return Policies. During the pandemic-driven surge in online shopping, product returns became a major pain point for consumers. In fact, according to Forrester, over a third of U.S.

Retail Trends 84

Retail Trends Returns Merchant Services Consumer 84

Retail Times

APRIL 6, 2021

We don’t need to tell you that the days of traditional shopping are behind us. Customers today are voting with their wallets and choosing retailers focused on creating an enhanced customer experience. Innovation in the retail industry is critical to staying competitive — and maintaining a healthy bottom line.

Consumer 104

Consumer Shopping Customer Experience Payment Services 104

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Know your customer’s name. Sephora does an excellent job of this.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Retail TouchPoints

AUGUST 23, 2023

With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience. Likewise, physical clothing stores for online powerhouse Amazon re-create the convenience of digital shopping.

Drop-Shipping 225

Drop-Shipping Visual Merchandising Consumer Apparel 225

Star Miconics

DECEMBER 1, 2023

With the holiday season just around the corner, retailers are actively preparing to make the most of the upcoming customer rush. A rising trend in this arena is the concept of holiday pop-up shops, which are becoming part of the broader movement toward temporary retail spaces.

Shopping 59

Shopping Point of Sale Customer Experience Inventory Management 59

Retail Adventures

AUGUST 8, 2023

How often do you mystery shop your competition – in person, online and on social medias? Shopping your competition is an exercise that needs to happen at least once a quarter. When we mystery shop we carefully examine the operational categories in the store, and then rate each one on a scale of 1 to 10. Mystery shop your store.

Shopping 52

Shopping Merchant Services Visual Merchandising Markdowns 52

Retail TouchPoints

SEPTEMBER 6, 2022

Your grandma shops online. But for retailers, having an online strategy isn’t enough — especially if it’s an outdated one, and only designed for one generation. A new generation of shoppers, Gen Z, are bending online shopping to their will. Three suggestions: Adapt to where and how Gen Z wants to shop.

Merchant Services 282

Merchant Services Payment Services Finance Shopping 282

Retail TouchPoints

JANUARY 20, 2022

The business model that most of us were raised to believe was normal for retail commerce — brick-and-mortar shopping locations — became a bit of an anachronism during the pandemic. According to a recent consumer behavior report by Raydiant , fewer than half of their survey’s respondents now say they prefer to shop in person.

Merchant Services 257

Merchant Services Clienteling Shipping Inventory Management 257

Retail TouchPoints

AUGUST 3, 2020

Two years later, as consumers adapted to shutdowns designed to stem the spread of COVID-19, EY recognized that the speed of consumer transformation had greatly accelerated and that new research was needed, explained Jeff Orschell, EY’s Americas Retail Leader and Global Account Leader, in an interview with Retail TouchPoints.

Consumer 279

Consumer Fulfillment Retail Trends Shopping 279

Retail TouchPoints

JANUARY 12, 2021

The first day is also jam-packed with discussion around the topics currently dominating retail discourse as the vaccine rollout begins. Google Maps Customer Journeys, Equality Lounge Explores Diversity and Inclusion. Open to retailers only.].

Consumer 236

Consumer Retail Trends Returns Customer Experience 236

Inside Retail

FEBRUARY 12, 2023

Meanwhile, ‘ revenge spending ’ and ‘aspirational shopping’ are set to continue dominating areas such as boutique shopping, luxury items and premium delivery, as customers seek moments of joy. The report predicted that subscription models, and exclusive membership offers, will be an increasing trend in 2023.

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Boutique Retail Trends Consumer Customer Experience 130

Retail Bound

APRIL 23, 2024

In this blog post, we will discuss the latest trends in retail and how product startups can adapt to these changes. Rise of E-commerce The rise of e-commerce has been one of the most significant trends in retail in recent years. Focusing on Customer Experience In the retail industry, customer experience is key.

Consumer 52

Consumer Customer Experience Promotions Marketing 52

Inside Retail

MAY 8, 2022

A local retailer would be Aje, whom I believe are offering unique product and customer experience within their stores and online. I appreciate the diversity in their content, the way in which they present their product in-store, as well as the overall customer experience you receive when shopping in their stores. .

Boutique 130

Boutique Fashion Shipping Customer Experience 130

Inside Retail

FEBRUARY 26, 2024

One of the key trends that defined retail in 2023 was pop-up shops and how these experiential shopping experiences have taken hold over millennial and Gen Z consumers. Midway into the first quarter of 2024, there are no signs of this experiential retail trend slowing down.

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Retail Trends Department Stores Fashion Inventory Management 130

Inside Retail

FEBRUARY 16, 2022

” Soon after lockdowns ended, InStitchu re-opened all its Australian showrooms, boosted its staff levels, and got back into what it does best: helping customers get the perfect fit in clothes made to measure and made to last with sustainable materials. A well-tailored customer experience.

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Planning Fashion Fast Fashion Customer Experience 130

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Retail Statistics: The Big Picture. Shopping Statistics. image: NRF.

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Specialty Store Specialty Retailers Social Commerce Advertising 138

Small Biz Trends

OCTOBER 16, 2021

Use AI-powered Personalization to Optimize the Customer Experience. The customer experience (CX) on your site can be the difference between a satisfied customer and a tick on your bounce rate. For an e-commerce store, CX starts and ends with your online shopping experience. Dialogue is one such tool.

Customer Experience 144

Customer Experience Marketing Shopping Promotions 144

Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. The pandemic has increased digital customer interactions, so that trend is likely to be amplified even further.

Consumer 238

Consumer Marketing Retail Trends Management 238

Wiser

FEBRUARY 21, 2024

Studies show that the duration for out-of-stock items to reappear in online search results and shopping carts can extend up to a week, underscoring the importance of diligent inventory management. Data indicates that online grocery pickup garners higher average sales per trip, emphasizing the significance of this shopping method.

Inventory Management 78

Inventory Management Retail Trends Consumer Promotions 78

A1 Retail

SEPTEMBER 26, 2022

Existing H&M store will also undergo remodel – with sustainability and customer experience will at core . Launched in 2013, this scheme allows customers to donate any unwanted clothes and textiles, by any brand, whilst shopping in-store. Expansion brings total H&M footprint to over 40,000 sq ft.

ATS 59

ATS Accessories Customer Experience Apparel 59

Retail TouchPoints

OCTOBER 12, 2020

It’s easy to see why Retail TouchPoints and RetailX chose “The Big Acceleration” as the theme for the 6 th annual Retail Innovation Conference (#RIC20), being held virtually Oct. That’s because the coronavirus pandemic has, for better or worse, dramatically sped up a number of long-brewing retail trends.

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Fulfillment Retail Trends Management Marketing 299

Retail TouchPoints

OCTOBER 31, 2023

Although the physical pop-up is only open for a short time, Disney also is launching a digital version of the experience that will be open Nov.

Consumer 264

Consumer Visual Merchandising Shopping ATS 264

Indigo 9 Digital

FEBRUARY 24, 2023

By Tricia McKinnon Long before it became trendy Starbucks focused on the customer experience. For anyone who has tried to create a compelling experience for their customers, one that makes them continually come back for more, they know it’s not easy. A great customer experience is always about a feeling.

Customer Experience 105

Customer Experience Returns Location Retail Trends 105

Indigo 9 Digital

SEPTEMBER 7, 2022

The prevailing wisdom at the time which hasn’t gone completely away is that you can’t translate a high touch experience, one often involving thousands of dollars, online. Then the COVID-19 pandemic hit and consumers around the world were forced to shop online sending digital sales to levels never seen before.

Boutique 98

Boutique Fashion Customer Experience Markdowns 98

365 Retail

DECEMBER 7, 2021

Read on to learn more in our guide to 7 trends you should try and tap into when starting a retail business today. Creating a Seamless Omnichannel Customer Experience. Online retailers must ensure their company website and apps are mobile-friendly and easy for customers to navigate.

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Drop-Shipping Shipping Wholesale Retail Trends 52

Retail TouchPoints

NOVEMBER 12, 2020

Q4 2020 will be the most consequential retail quarter of the past 25 years. To make the most of this holiday shopping season, retailers must understand changes in consumer behavior and mindset, and reflect this understanding in their in-store experiences. Playing 100% holiday tunes could be a risky proposition.

Consumer 266

Consumer Shipping Retail Trends Shopping 266

Retail TouchPoints

SEPTEMBER 28, 2022

Retail brands and consumers alike are feeling the pressure of inflation. But as we head into a new, elongated holiday shopping season, brands need to perfectly balance satisfying customer needs and maintaining margins. RTP: What retail trends do you see on the horizon as you look to 2023? .

Consumer 162

Consumer Accounting Grocer Finance 162

A1 Retail

FEBRUARY 4, 2022

Mattress Online, a UK independent mattress retailer, has strengthened its team with six new hires as home working continues to drive retail trends. The award-winning company’s investment in creating new roles forms part of an expansion strategy which will see a blend of online and physical shopping in key locations.

Retail Trends 75

Retail Trends Planning Customer Experience Consumer 75

Retail TouchPoints

FEBRUARY 11, 2021

In no particular order, let’s examine what we believe to be some key trends in retail. In short, retailers must now treat stores as a more generic asset; among other things, that means disaggregating and understanding all the demand streams that flow through a store. Keep Your Eye on These… Personal Shopping Scales Up.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Indigo 9 Digital

JUNE 9, 2022

There are many different theories about how the in-store shopping experience will change over the next decade. One of the areas several retailers are focusing on is the fitting room. Scanning QR codes as you shop to retrive product information is another feature of in-store shopping you will see more of.

Payment Services 96

Payment Services Home Furnishings Shopping Location 96

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. However, strong headwinds threaten continued growth as retail businesses face ongoing disruption from the pandemic, supply chain challenges, and climate change. Take Advantage of Marketplaces.

Marketing 81

Marketing Payment Services Customer Experience Advertising 81

Indigo 9 Digital

NOVEMBER 8, 2022

By Tricia McKinnon If you are looking for a piece of clothing that’s original something you are not going to see everyone walking down the street wearing then perhaps instead of shopping at Zara or Shein you should give Etsy a try. While at one time Etsy was more of a niche player, last year Etsy made $2.3 billion in revenue.

Advertising 52

Advertising Customer Experience Consumer Retail Trends 52

V Count

DECEMBER 3, 2021

As we look forward to the 2021 holiday season, facility managers and retailers alike need to be ready and adjust to a changing retail landscape. We’ve compiled a list of our top holiday retail success tips and trends to look out for in the retail industry during its busiest season in 2021. Halloween .

Store Layout 52

Store Layout Sporting Goods Shopping Retail Trends 52

Indigo 9 Digital

MAY 4, 2023

Even retailers like Trader Joe’s that sell merchandise at higher prices than dollar stores avoided offering eCommerce during the COVID-19 pandemic. Dollar General and Dollar Tree both have a relatively modest eCommerce offering preferring to have its customers shop at their stores. What’s the experience like to shop there?

Location 96

Location Shopping Consumer Planning 96

Indigo 9 Digital

JUNE 3, 2022

Since then Burberry has continued to have a strong vision for how to use technology to provide a better customer experience. This vision is on display in Burberry’s first “social retail store” in Shenzhen China which opened in 2020. It embraced eCommerce, social media and live streaming long before many other luxury brands.

Retail Trends 52

Retail Trends Consumer Customer Experience Shopping 52

Star Miconics

MARCH 22, 2024

The significance of machine learning in POS systems for predictive analytics, inventory management, and personalized shopping experiences. How their software goes beyond generative AI, content creation, and SEO. Strategies for adopting new technologies and the competitive advantage they bring. Want more industry news?

Inventory Management 52

Inventory Management Point of Sale Management Customer Experience 52

V Count

FEBRUARY 19, 2024

This year, the event will focus on several key themes that are currently shaping the retail landscape. Shoptalk Europe Date: 3-5 June Location: Barcelona, Spain Shoptalk Europe, the sister event of Shoptalk US, focuses on the European retail landscape. 94% of retailers and brands reported the networking as good or excellent.

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Location Customer Experience Marketing Retail Trends 52