Retail TouchPoints

NOVEMBER 12, 2020

Q4 2020 will be the most consequential retail quarter of the past 25 years. To make the most of this holiday shopping season, retailers must understand changes in consumer behavior and mindset, and reflect this understanding in their in-store experiences. Playing 100% holiday tunes could be a risky proposition.

Consumer 269

Consumer Shipping Retail Trends Shopping 269

Star Miconics

JULY 14, 2023

Offer Free Shipping If possible, offer free shipping. Nothing annoys potential customers more than finally choosing what to purchase, making it all the way to the shopping cart, only to have to abandon it once they see the sky-high shipping cost.

Payment Services 52

Payment Services Shipping Target Market Checkout 52

Indigo 9 Digital

SEPTEMBER 7, 2022

The prevailing wisdom at the time which hasn’t gone completely away is that you can’t translate a high touch experience, one often involving thousands of dollars, online. Then the COVID-19 pandemic hit and consumers around the world were forced to shop online sending digital sales to levels never seen before.

Boutique 98

Boutique Fashion Customer Experience Markdowns 98

Wiser

SEPTEMBER 28, 2017

If last year was any indication of the sheer power of omnichannel retailers, then we’re in for a treat again this coming holiday season. During the 2016 holidays, the International Council of Shopping Centers (ICSC) found that nearly 70 percent of purchases were made with retailers who had both a brick and mortar and online store.

Drop-Shipping 189

Drop-Shipping Shipping Returns Boutique 189

Indigo 9 Digital

JUNE 9, 2022

There are many different theories about how the in-store shopping experience will change over the next decade. One of the areas several retailers are focusing on is the fitting room. Scanning QR codes as you shop to retrive product information is another feature of in-store shopping you will see more of.

Payment Services 96

Payment Services Home Furnishings Shopping Location 96

Indigo 9 Digital

AUGUST 12, 2022

Cohen has said GameStop will have: “competitive pricing, broad gaming selection, fast shipping and a truly high-touch experience that excites and delights customers.” If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox.

Fulfillment 98

Fulfillment Shipping Marketing Planning 98

Indigo 9 Digital

SEPTEMBER 1, 2022

Marks & Spencer has said it started out with third party brands flowing through its distribution network but it is planning to give sellers the flexibility to use a drop ship model where the brand holds onto its inventory and fulfills the order itself. “M&S’s This is especially the case with Jaeger,” said an industry veteran.

Drop-Shipping 95

Drop-Shipping Markdowns Planning Grocer 95

Independent Retailer

APRIL 1, 2021

Retail experts are expecting a huge boom in brick-and-mortar sales come the spring and summer months since the vaccine rollouts are making consumers more comfortable to shop in person. Now is the time to get ready to fully reopen and for brick-and-mortar retail to come back to life. Post-Pandemic Retail Trends.

Outdoor 98

Outdoor Consumer Store Layout Shopping 98

Retail TouchPoints

JULY 27, 2020

A single data breach in the retail industry typically costs more than $1.84 With 61% of consumers saying they would stop shopping at a brand that suffered a significant data breach, it’s clear that retailers need to prioritize security. But crucially, that’s not the exclusive role of online experiences.

Retail Trends 149

Retail Trends Payment Services Checkout Sporting Goods 149

Rangeme

APRIL 20, 2022

With the current supply chain issues and consumer shopping habits shifting to prioritize sustainable and ethically made items, it’s no wonder product sourcing is a hot topic in the CPG industry right now. Sourcing products locally versus globally can be tricky for every retail buyer since there is more than just feasibility at play.

Consumer 52

Consumer Shipping Shopping Marketing 52

Rangeme

MAY 9, 2022

Customers seem to love the intimacy of our space and the Alice in WINEderland meets Mucha/1920s art nouveau vibe. Whether our customers are dining in or shopping for a dinner party, they trust our advice and opinions on products. We are also exploring options to expand our online presence by shipping some of our products.

Specialty Store 52

Specialty Store Shipping Planning Outdoor 52

Indigo 9 Digital

MARCH 17, 2022

By Tricia McKinnon Acquiring new customers isn’t an easy task for anyone. With online shopping the options for where you can purchase products and services are endless. But look around, if Nike or McDonald’s can acquire a large customer base so can you. Macy’s is now adding small Toys “R” Us shops in 400 of its stores this year.

Beauty and Health 90

Beauty and Health Promotions Marketing Shopping 90

Hyken

APRIL 3, 2023

Each week, I read many customer service and customer experience articles from various resources. Some rely too heavily on the new technology, some stay away with a concern about a poor CX, and some have found the perfect balance between technology and the live agent experience. Here are my top five picks from last week.

Customer Experience 8

Customer Experience Consumer Shipping Retail Trends 8

Wiser

OCTOBER 10, 2024

While Buy Online, Pick Up In-Store (BOPIS) has been around for some time, it has seen significant growth in recent years due to shifting consumer behaviors and the increased demand for omnichannel experiences. It’s become increasingly popular, especially after the surge in demand for flexible shopping options during the pandemic.

Inventory Management 78

Inventory Management Management Consumer Promotions 78

Indigo 9 Digital

DECEMBER 7, 2022

Then, there is the issue of sizing which is not standardized across retailers. Then when you are shopping at a single retailer like American Eagle you might be one size in jeans but when you shop at American Eagle’s Aerie brand you are a different size in underwear. Many retailers have offered generous return windows.

Returns 98

Returns Management Shipping Consumer 98

Rangeme

JULY 29, 2022

With supply chain disruptions making waves in even mainstream media, you might have thought consumers would loosen their expectations for fast and free shipping. According to consumers, promising fast shipping sells. Better Customer Retention. The promise of fast shipping entices shoppers to add more items to their cart.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

Indigo 9 Digital

MARCH 30, 2022

New Retail is an initiative aimed at connecting online and offline retail and digitizing stores to provide a better customer experience. While online shopping definitely accelerated in 2020, saying physical retail is more or less obsolete is not true,” said Nishtha Mehta, a China-based corporate innovation coach.

Payment Services 52

Payment Services Fulfillment Department Stores Supermarket 52

Rangeme

JULY 12, 2022

consumer packaged goods (CPG) suppliers and retailers need to know about selling to Canadians? Let’s examine Canada’s demographics and retail trends to see why more U.S. Ongoing supply chain disruption has led more retailers and CPG suppliers to strengthen their regional trade networks to reduce logistics delays and costs.

Marketing 52

Marketing Consumer Beauty and Health Grocer 52

Indigo 9 Digital

MARCH 15, 2022

Try conducting an independent customer service audit to see if your sales associates are providing the level of service that is going to make your customers come back for more. Think about your favourite retailer. Why do you choose to shop there year after year? Sell great products. I bet they have great products.

Consumer 52

Consumer Management Returns Marketing 52

Indigo 9 Digital

JULY 24, 2023

Consumers buy things from people and retailers they trust. That’s why you still shop at the mom and pop grocer across the street from your home. Are you leaving money on the table that could come from customers you already have? If you are here are six tips you should consider to increase your customer retention rate.

Customer Retention 52

Customer Retention Drop-Shipping Consumer Fast Fashion 52