Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Customer Experience 223

Customer Experience Inventory Management Fulfillment Inventory Turnover 223

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 267

Customer Experience Checkout Consumer Marketing 267

Retail Focus

JANUARY 5, 2024

Luxury retail has undergone a significant transformation driven by digital technology and changing consumer expectations. The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. And we push the limits using high-performing feature engineering technology that can successfully manage Big Data data marts, provide visibility for business intelligence users and guide marketing campaigns.

Customer Experience 215

Customer Experience Target Market Marketing Management 215

Retail TouchPoints

APRIL 18, 2022

WAG first tried to leverage its Good Dog Club loyalty program to address these challenges, but despite the Club’s combination of new product alerts, promotional offers, text campaigns and emails, customer loyalty was still lagging.

Promotions 290

Promotions Advertising Returns Management 290

Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? And how can businesses be ready for evolving payment technologies? The technology is already there and costs to adopt are falling.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. This is no longer science fiction. augmented reality) to fully virtual (e.g.

Customer Experience 252

Customer Experience Consumer Marketing Fulfillment 252

Retail Focus

DECEMBER 21, 2023

With rapidly increasing use and adoption of artificial intelligence (AI) in their day-to-day lives, UK shoppers are increasingly expecting retailers to leverage AI to improve their buying journeys, the latest research from Intellias , the global retail technology partner, reveals.

Promotions 162

Promotions Consumer Customer Experience Shopping 162

Hyken

SEPTEMBER 13, 2023

Every once in a while, someone will ask, “What’s the difference between customer service and customer experience?” Customer service really drove the customer experience. A customer could visit a store or business. Or a customer could call a phone number to ask a question, resolve a complaint, etc.

Customer Experience 58

Customer Experience Promotions Shopping Marketing 58

Wiser

AUGUST 21, 2023

No matter how revolutionary your product or service may be, it’s the promotion strategy that can make or break its journey in the market. The product promotion process can seem daunting, of course. This involves not only making potential customers aware of the product but also persuading them to take action and purchase.

Promotions 146

Promotions Advertising Consumer Marketing 146

I Vend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

365 Retail

DECEMBER 1, 2022

There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and how a retail organisation operates. Store associates are at the coalface of the bricks and mortar customer experience journey and play a key part in the digitisation of retail.

Customer Experience 84

Customer Experience Checkout Fulfillment Consumer 84

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Oversight of this type helps ensure that AI-powered personalization respects customer privacy.

Customer Experience 303

Customer Experience Supply Chain Management Promotions Advertising 303

Retail TouchPoints

JULY 16, 2021

The 3DLOOK fit-finding experience perfectly complements the brand’s approach to site personalization, which allows visitors to tailor their experience by body type and see a variety of different models that better reflect cuts. This mission influenced how the fit experience would be embedded, and promoted, across the site. “We

Returns 264

Returns Customer Experience Apparel Consumer 264

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. They increase sales, build loyalty, and delight customers. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. Learn more about our integrated retail technology platform.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Inside Retail

JANUARY 24, 2023

Retailers big and small from around the world, including Australia, came together after a two-year hiatus to hear from the sector’s biggest changemakers, experience the latest innovations, and be inspired by the latest trends, technologies and strategies that will shape the future of retail.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

JANUARY 15, 2024

Based on the findings of the studies, two AI truths become clear: Retailers are looking to AI to offset a plethora of current challenges and drive operational efficiency ; and Executives see generative AI specifically as a transformational technology that will change the face of retail communications and experiences.

Loss Prevention 290

Loss Prevention Planning Customer Experience Inventory Management 290

365 Retail

MARCH 13, 2023

The company acknowledges that its retailers value time, so the introduction of the WhatsApp Business API solution is both secure and efficient, while also being a familiar tool for many of its customers. of customers have continued to use the service since the first message was sent, highlighting its effectiveness and value to retailers.

Customer Experience 70

Customer Experience Wholesale Advertising Promotions 70

Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Consumer 233

Consumer Shipping Management Merchandise Store 233

Independent Retailer

AUGUST 2, 2022

It can be tempting to react to technology trends in order to keep up with competitors, but it is more important to evaluate a technology’s utility and how it aligns with your customers’ needs. Customer feedback will always be your biggest opportunity to improve. Does your website cultivate stronger relationships?

Customer Experience 65

Customer Experience Kiosk Promotions Shopping 65

Hyken

OCTOBER 27, 2023

She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware.

Customer Experience 48

Customer Experience Customer Retention Promotions Fulfillment 48

Retail Focus

JUNE 9, 2023

Combining the two in one place for a multi- or omni-channel retail strategy could create an entirely new experience for consumers – and, with rapid developments in modern technology, it opens the door to a multitude of opportunities in the future. And, a brand that is leading the pack is Gymshark.

Drop-Shipping 130

Drop-Shipping Customer Experience Apparel Shipping 130

Star Miconics

DECEMBER 22, 2023

The landscape of labeling technology is in a constant state of evolution. This transformation is mainly due to advancements in technology that have broadened the potential applications of labels. This transformation is mainly due to advancements in technology that have broadened the potential applications of labels.

Merchant Services 69

Merchant Services Inventory Management Customer Experience Consumer 69

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

I Vend

OCTOBER 16, 2022

iVend Smart Retail Technology iVend’s retail technology helps to engage smart shoppers. All of which presents an opportunity to retailers, to engage consumers more effectively than ever before – but they need smart retail technology to help them meet the needs of these new super-savvy shoppers.

Promotions 96

Promotions Checkout Customer Experience Point of Sale 96

365 Retail

NOVEMBER 24, 2022

With this time of year always busy for customer experience (CX) teams, how will companies cope with individuals that are feeling more stretched, more anxious, and perhaps increasingly demanding in search of a bargain? This means putting their needs first and crafting experiences that show they care about and understand their issues.

Customer Experience 104

Customer Experience Consumer Management Planning 104

Inside Retail

DECEMBER 1, 2021

In the last financial reporting year, covering calendar 2020, the world’s top 20 technology companies booked revenues of US$2.1 Lockdowns, movement restrictions, and other social-distancing initiatives were promoted as quick fixes, but dragged on. This represented an increase of US$135.2 billion on 2019.

Merchant Services 130

Merchant Services Payment Services Net Profit Sporting Goods 130

365 Retail

MARCH 2, 2023

The economic uncertainty is creating a great deal of pressure on high-street firms, which is why the time is right to invest in technology. Why Invest In Technology Now? Just What Can Technology Do For Business? Other tech-based initiatives enhance the in-store experience too, such as self-serve checkouts.

Store Layout 73

Store Layout Checkout Customer Experience Promotions 73

I Vend

SEPTEMBER 1, 2022

iVend Success Stories iVend’s retail technology enables retailers to build resilience. How can retail technology help retail stores to prepare for recession? Retaining existing customers – strengthening relationships, making them feel valued and enhancing the customer experience.

Dead-Stock 98

Dead-Stock Payment Services Sporting Goods Inventory Management 98

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. Here are a few ways innovative technologies can help in the quest to reduce retail returns. Immersive experiences. According to the NRF, U.S.

Returns 236

Returns Fulfillment Inventory Management Apparel 236

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? This can be your employee spotlights, retail events footage, customer encounters, etc.

Customer Experience 77

Customer Experience Promotions Returns Store Operations 77

Hyken

SEPTEMBER 2, 2022

This week, we feature an article by Sukhdev Singh, Digital Marketing Specialist at Maxicus , a company that provides tech-enabled customer service solutions. He writes about building a great customer experience is integral to the success of any organization. Here are some tips for building a winning customer experience strategy.

Customer Experience 58

Customer Experience Advertising Marketing Promotions 58

365 Retail

DECEMBER 20, 2023

With rapidly increasing use and adoption of artificial intelligence (AI) in their day-to-day lives, UK shoppers are increasingly expecting retailers to leverage AI to improve their buying journeys, the latest research from Intellias , the leading global retail technology partner, reveals.

Promotions 62

Promotions Consumer Customer Experience Shopping 62

V Count

JANUARY 26, 2024

AI technologies have become a part of our daily life in the last two years. Despite the fact that these innovations might seem quite new for everyday use, the reality is that corporations and businesses have been harnessing the power of AI for quite some time now, integrating these technologies into their operations in a multitude of ways.

Shopping 95

Shopping Inventory Management Customer Experience Store Layout 95

Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Customer Experience 63

Customer Experience Payment Services Home Furnishings Fulfillment 63

Retail TouchPoints

NOVEMBER 30, 2022

RTP: Which in-store technologies are you using to strengthen the customer omnichannel experience? Twidwell: We didn’t need to adopt any new technology, because our in-store shopping experience is very high-touch, as are the post-purchase marketing follow-ups.

Boutique 241

Boutique Promotions Shipping Location 241

Retail TouchPoints

JUNE 28, 2023

Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023. The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier.

Apparel 279

Apparel Promotions Customer Experience Marketing 279