Remove Customer Experience Remove Promotions Remove Returns Remove Social Commerce
article thumbnail

How to Tailor Return Strategies to New Holiday Shopping Patterns

Retail TouchPoints

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). And while establishing customer-friendly return policies might encourage shoppers to return more items, the payoff comes with higher levels of shopper loyalty.

Returns 288
article thumbnail

Europe’s Premier Invitation-only Event for Senior Customer Experience Leaders in Retail

Retail Focus

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. 5 stars!” To secure your place at the CX Retail Exchange 2023, request an invitation or visit our site.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

TikTok Goes ‘All in’ on Social Commerce with Robust Suite of New Shopping Features

Retail TouchPoints

Nicolau said this ad type will be an effective tool to drive traffic to a brand’s website, feature seasonal deals, share limited-time offers, showcase top items or promote recent product launches. Dynamic Showcase Ads (DSA). Dynamic Showcase Ads (DSA).

article thumbnail

How Rising AR Adoption is Driving Snap’s Commerce Strategy

Retail TouchPoints

1 use case for AR with both consumers and brands seeing a range of benefits in the form of accuracy, loyalty and inclusivity; and AR will play a central role in Snap’s plans to create new, more meaningful shopping experiences for consumers. Not to mention that AR try-on has been proven to increase conversion and reduce returns.

article thumbnail

#RSP22: Everything You Need to Know About Holiday 2022

Retail TouchPoints

During the session Fine-Tune Your Holiday Strategies With the Latest Spending Insights , Michael McNamara, Senior Principal for Mastercard SpendingPulse, and Emilie Kroner, EVP, Retail & Commerce at Mastercard, used key findings from the summer 2022 SpendingPulse to chart trends for the 2022 holiday season.

article thumbnail

How Natori Used AI to Sharpen Retargeting and Achieve a 943% ROAS

Retail TouchPoints

For example, by specifically retargeting those customers who had added to their online carts over the previous 30 days, and spotlighting the specific items they had browsed or put into their carts, Natori achieved a Return on Ad Spend (ROAS) of 943% in Q3 2023.

article thumbnail

Gen AI: Google’s Not-so-Secret Weapon in the Battle for Search Engine Dominance

Retail TouchPoints

Similar to what Google has done for local businesses in Search and Maps, these brand profiles will feature brand imagery and videos as well as information “that we know shoppers are looking for,” said Harrell, such as shipping and returns policies , current deals and promotions and product reviews. Video highlights ads in Google.