Retail TouchPoints

FEBRUARY 19, 2025

With experience working for brands like Apple and Starbucks , both of which have carved unique spaces in the realm of store design and experience strategy, Kondrat found that the best spaces had a sound operational foundation, and that these operations, teams and processes were standardized across all locations as the businesses grew.

Outdoor 259

Outdoor Customer Experience Store Operations Location 259

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

Shopping 286

Shopping ATS Visual Merchandising Location 286

Retail TouchPoints

FEBRUARY 6, 2025

Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience. Freedom Furnitures digital transformation is ongoing, and Mitchell said she values the contributions of the solution providers she works with: Coveo has been an excellent partner, she said.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

DECEMBER 11, 2024

The primary advantages of ESLs tend to be for the grocers, but with new tech advancements some retailers are using them to improve the customer experience as well, helping smart cart users (and online order pickers) locate products and promotions. Amazon Fresh is clearly well-equipped for just those kinds of CX innovations.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

JULY 8, 2025

Flash forward to today — through what Warby Parker Chief Retail and Customer Experience Officer Sandy Gilsenan called “steady and thoughtful” retail expansion — and Warby Parker has opened its 300th store in lower Manhattan’s Brookfield Place , just a few miles from where it all began in SoHo.

Point of Sale 147

Point of Sale Location Customer Experience Shopping 147

Retail TouchPoints

JANUARY 15, 2025

Retailers understand that a great customer experience must be provided 24 x 7 x 365 and that any failure will create revenue loss, customer dissatisfaction and damage to brand reputation. A multi layered, end-to-end approach is essential. This is why more attention and investment in boosting resilience levels are required.

Payment Services 279

Payment Services Merchant Services Telecommunications Accounting 279

Retail TouchPoints

JUNE 18, 2025

The retailer’s digital transformation also include the implementation of Shopify’s next-generation POS system in the new tech-driven “Diamonds & Pearls by David’s” store format that was introduced in May 2025 , with Deloitte Digital providing implementation, consulting and strategic advice for the initiative.

Payment Services 165

Payment Services Point of Sale Checkout Store Operations 165

Retail TouchPoints

FEBRUARY 28, 2025

From online stores to point-of-sale systems, ensuring smooth customer experiences relies on robust testing of software systems. By not using an API, retailers can expect to experience lost revenues, poor customer experiences, reputational damage and more.

Customer Experience 191

Customer Experience Point of Sale Checkout ATS 191

Retail TouchPoints

NOVEMBER 14, 2024

This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. From ecommerce, logistics and digital marketing, these sectors are heavily reliant on data for their day-to-day operations.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

JANUARY 31, 2025

Respondents to the store design survey already have rethought and redesigned areas where there are clear monetization opportunities: product display areas ( 70% ), fixtures ( 62% ) and the point of sale ( 54% ).

Visual Merchandising 299

Visual Merchandising Advertising Beauty and Health Department Stores 299

Retail TouchPoints

JUNE 30, 2025

For instance, digital wallets are expected to account for more than $25 trillion, or 50% of all online and point-of-sale transactions, by 2027. 84% of businesses leveraging payment orchestration have said it led to a better customer experience, while 76% said it improved customer acquisition.

Merchant Services 214

Merchant Services Payment Services Checkout Consumer 214

Retail TouchPoints

APRIL 11, 2025

For some businesses, IT applications and technologies have been designed and developed to support specific areas within the business or with customer experience in mind, trying to ensure that retail, logistics and head office functions join up as best as they can.

Payment Services 237

Payment Services Point of Sale Clienteling Customer Experience 237

Retail TouchPoints

OCTOBER 27, 2024

The space also features an integrated payment system, allowing brands to use it as a point of sale, with products stored in a basement floor stockroom. Along the back of the space’s ground floor are floor-to-ceiling high-definition micro-LED displays, and the store’s glass frontage allows passersby to see the head-turning screens.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

MAY 14, 2025

Card skimmers are another common way for criminals to target retailers, and they are regularly found at gas pumps, self-checkout stations, ATMs and other point-of-sale terminals.

Payment Services 179

Payment Services Point of Sale Loss Prevention Finance 179

Retail TouchPoints

JULY 21, 2025

In fact, many of these emerging and midsize RMNs serve audiences that the big players can’t reach: loyal customers with high purchase intent, people who engage regularly through loyalty programs, mobile apps and at the point of sale. Forget about playing catch-up. This is the moment to leap ahead. That is your core product.

Advertising 147

Advertising Point of Sale Marketing Shipping 147

Retail TouchPoints

NOVEMBER 12, 2024

With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. 1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. The result?

Shopping 276

Shopping Checkout Consumer Point of Sale 276

Retail TouchPoints

FEBRUARY 28, 2025

The tool asks a few quick questions about personal preferences and then makes tailored wine recommendations based on available inventory in the customers chosen store. The Wine Finder is available online for more than 500 Marks & Spencer stores and on point-of-sale marketing in 20 Foodhalls.

Point of Sale 179

Point of Sale Shopping Marketing Customer Experience 179

Retail TouchPoints

MARCH 31, 2025

Many businesses rely on point-of-sale (POS) systems that use integrated software. By learning how to spot and address these issues, businesses can reduce costs and increase their revenue. Strategies to Reduce Fees 1. Improve software integration.

Payment Services 147

Payment Services Merchant Services Point of Sale Accounting 147

Retail TouchPoints

JUNE 19, 2025

This approach highlights the importance of being prepared with the right technology to handle unexpected disruptions, ensuring that customers continue to enjoy a seamless shopping experience, no matter what happens behind the scenes.

Payment Services 147

Payment Services Customer Experience Inventory Management Consumer 147

Retail Focus

JUNE 12, 2025

The result is an inviting, intimate retail space, using honest, natural materials to create an elevated and considered customer experience. A console painted Interval’s distinctive orange acts as an unobtrusive point of sale while marking the transition from the shop floor to the changing room.

Point of Sale 148

Point of Sale Customer Experience Shopping ATS 148

Retail TouchPoints

DECEMBER 6, 2024

Closing the Loop on Measurement But targeting the right customers is only one piece of the puzzle. Due to their proximity to the point of sale and access to reliable first-party data, RMNs can link ad impressions to purchases with a higher level of accuracy than traditional advertising channels.

Advertising 289

Advertising Sporting Goods Marketing Accounting 289

Retail TouchPoints

APRIL 1, 2025

This innovative store is a great example of how a personalized shopping experience can be across in-store and online touch points, making the shoppers life that much easier at the point of sale.

Grocer 147

Grocer Checkout Point of Sale Advertising 147

Retail TouchPoints

DECEMBER 5, 2024

When your store is full of associates who love the brand and live it, they will draw in customers. They need to keep track of what’s new, what’s unique to their location and what just went on sale. If you stop to think about it, we must be a little crazy to expect so many things from store associates today.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

APRIL 25, 2025

However, these innovations depend on reliable, high-speed connectivity to function seamlessly, helping to provide a smooth and immersive experience for customers. Point-of-sale systems, inventory management and back office operations all rely on high-speed, stable connectivity, and multi-access broadband can be the answer here.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

Inventory Management 109

Inventory Management Location Management Supply Chain Management 109

Retail Focus

DECEMBER 12, 2024

The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential. This approach, rooted in emotional engagement, proved worthwhile, confirming the importance of designing for positive customer experiences.

Marketing 265

Marketing Fashion Retail Marketing Location 265

Small Biz Trends

JULY 22, 2025

When selecting a point of sale (POS) system for your retail business, comprehending the key options available is essential. If you want a point of sale scanner system, PayPal Zettle starts with a free app. Square POS, with no monthly fees , charges only 2.6% SumUp likewise boasts no monthly fees, charging 2.6%

Payment Services 76

Payment Services Inventory Management Point of Sale Management 76

Small Biz Trends

JULY 15, 2025

Easy Inventory Restocking Easy inventory restocking is crucial for maintaining product availability and ensuring customer satisfaction. With a robust point of sale system inventory management, you can receive reorder reminders that alert you when it’s time to restock.

Management 112

Management Inventory Management Inventory Turnover Fulfillment 112

Inside Retail

JULY 10, 2025

Superior customer experience: Effective personalisation anticipates customer needs. When customers receive relevant offers and communications, it enhances their satisfaction and deepens their connection to your brand, moving beyond transactional relationships.

Supermarket 162

Supermarket Store Layout Promotions Inventory Management 162

Retail TouchPoints

MAY 9, 2025

There was no way to ensure this process would work across the variety of touch points that exist today for the largest retailers. By breaking away from sole reliance on CPG-funded discounts, many grocers today are realizing a powerful new way of doing business, even though they are funding the discounts provided to customers.

Grocer 173

Grocer Supermarket Promotions Customer Experience 173

Retail TouchPoints

JULY 10, 2025

A new generation is quietly but steadily beginning to influence the future of retail, yet many merchants have yet to take notice. Born from 2010 onward, Gen Alpha has grown up surrounded by smartphones, voice assistants and digital wallets.

Merchant Services 165

Merchant Services Payment Services Checkout Social Commerce 165

M19 Retail

DECEMBER 4, 2024

Mobile POS systems (mPOS) have emerged as a powerful tool for retailers to meet these expectations while simultaneously streamlining operations, enhancing flexibility, and driving sales. Here’s a closer look at the transformative impact of mobile pos systems on the retail experience.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Small Biz Trends

JULY 10, 2025

This sleek point-of-sale device is engineered to enhance productivity and elevate customer experiences, making it a significant addition to the Square ecosystem. Square has just unveiled its latest innovation, the Square Handheld, designed specifically for the demands of modern small businesses.

Point of Sale 93

Point of Sale Accessories Boutique Checkout 93

Small Biz Trends

JULY 26, 2025

POS experience refers to how customers interact with point-of-sale systems during transactions. A well-optimized POS experience can lead to higher customer satisfaction and loyalty. A robust POS system enhances transaction efficiency, reduces errors, and improves staff productivity at the point of sale.

Payment Services 59

Payment Services Checkout Inventory Management Point of Sale 59

Retail TouchPoints

APRIL 22, 2025

Nestled in a back parking lot of the industrial waterfront that lines Brooklyns Gowanus Canal is an absolutely fantastic thrift store of the old school a sprawling warehouse filled to the brim with used goods organized in a somewhat jumbled manner by general category.

Thrift Store 165

Thrift Store Merchant Services Clienteling Kiosk 165

Inside Retail

JANUARY 14, 2025

But for Jeff Warren Macys vice president of selling and customer experience, and one of the key people involved in reinvigorating the department stores relationship with its customers sticking with the status quo is not an option. By last year, Macys global net sales amounted to $23.1 billion, down from $24.4

Planning 130

Planning Department Stores Customer Experience Point of Sale 130

Inside Retail

MAY 27, 2025

per cent of retail sales are expected to occur in brick-and-mortar stores throughout this year. In addition to prioritising optimal store design and experiential events, any retailer worth their salt knows that a good customer experience is largely dependent on having great store associates in-store.

Clienteling 130

Clienteling Point of Sale Shopping Consumer 130