Retail TouchPoints
SEPTEMBER 25, 2023
Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive.
Retail TouchPoints
AUGUST 19, 2022
But consumers aren’t just buying items online and having them shipped to the house. Hand: If I have a digital shelf tag that has a QR code on it, I can connect to an experience right then and there that allows me to place an order online.
Retail TouchPoints
MARCH 2, 2021
It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming.
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