Retail TouchPoints

APRIL 26, 2024

Known widely as one of the first subscription boxes to make a splash in the retail market, BarkBox has become just one piece of a much larger organization. We focus on products that lead to experiences that dog parents and dogs can enjoy together. RTP: What is Bark’s overall vision for wholesale moving forward?

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Wholesale Consumer Marketing Advertising 268

A1 Retail

SEPTEMBER 4, 2023

Partnering with Sephora UK is a natural fit, given both brands mutual focus on beauty discovery and innovative customer experience. Glossier is excited to expand its UK community to better serve its existing customers and surprise and delight new ones along the way. explains Sarah Boyd, Sephora UK Managing Director.

Wholesale 59

Wholesale Customer Experience Shopping Marketing 59

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members. Read the article.

Social Commerce 233

Social Commerce Loss Prevention Customer Experience Customer Retention 233

Wiser

FEBRUARY 23, 2024

By utilizing Wiser’s Commerce Execution Suite, companies can enforce MAP policies effectively, maintaining a delicate balance between D2C aspirations and the realities of wholesale distribution. By identifying products with elastic and inelastic demand, businesses can make informed pricing decisions that maximize revenue.

Marketing 78

Marketing Promotions Advertising Wholesale 78

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Phillipe created a partnership with another family-owned business, Hunt Leather, to tap into the Australian market.

Boutique 262

Boutique Department Stores Fashion Accessories 262

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. Once the pandemic hit, our wholesalers had to close their stores, and we had to rethink our entire email plan,” said Florin.

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Wholesale Accounting Marketing Outdoor 253

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. While some DTC brands are strategically entering into brick-and-mortar via branded storefronts, others are doubling down on wholesale.

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Advertising Store Operations Merchant Services Wholesale 253

Retail TouchPoints

NOVEMBER 13, 2023

Amazon net revenue has grown 29% year-over-year, and the company has used the marketplace as a key customer acquisition channel. A new sub-brand and wholesale partnership with Walmart: With Marlow, Brooklinen is officially in the pillow business. We then spent the next several years talking to our customers about specific concerns.

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Wholesale Advertising Consumer Promotions 264

Retail TouchPoints

MARCH 23, 2022

The brand’s overall digital sales also increased 19% globally, while wholesale revenues were down by 1%. A big piece of Nike’s direct offensive has been a shift away from wholesale and toward DTC. Wholesale Will Still Play a ‘Very Important Role’. Revenues were up 5% YoY in the company’s fiscal Q3, which ended Feb.

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Planning Wholesale Sporting Goods Accounting 279

Retail TouchPoints

OCTOBER 13, 2022

In his new role, Goubert will oversee the company’s operational and commercial functions, including production, supply chain, retail, wholesale and marketing. Goubert was President and Chief Customer Officer at NMG, where he was responsible for the Neiman Marcus brand as well as all customer touch points.

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Wholesale Shipping Fashion Customer Experience 314

Retail TouchPoints

APRIL 9, 2024

Although MGA products will still be available through major retailers, the new shopping destination, aptly named The MGA Shop , is designed to provide toy lovers with convenient features and benefits that wholesale partners can’t offer such as online-only exclusives and limited-quantity merchandise.

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Wholesale Shipping Consumer Shopping 147

Retail TouchPoints

MAY 23, 2023

“As we grew, the wholesale business was a big driver for discovery. Graf Lantz is building out its affiliate marketing strategy to support its community growth, according to Gopinath, with media and brand ambassadors playing a more central role. They’re an important customer and we want them to keep ordering from us.”

Specialty Store 250

Specialty Store Wholesale Consumer Specialty Retailers 250

Inside Retail

SEPTEMBER 19, 2022

According to Aje’s co-founder and chief executive Adrian Norris, the business has been focusing on its wholesale and online business in parts of the US, UK, Europe and the United Arab Emirates, but has found that shoppers are increasingly wanting to touch and feel garments before purchasing. Beyond the US.

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Wholesale Boutique Fashion Department Stores 246

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. Retailers need to be one step ahead of their customers, recommending actions, suggested products and services at the point they are needed. Visibility end-to-end. A new way of doing business.

Customer Experience 57

Customer Experience Payment Services Fulfillment Shipping 57

Inside Retail

APRIL 22, 2021

The deal will see Accent Group take control of Glue Store’s retail business, and the wholesale and distribution business of Next Athleisure – which owns brands such as Nude Lucy, Beyond Her, Lulu & Rose, Article One, and distributes Superga, Ellesse, Le Coq Sportif, Kappa, K-Way, Sebago and Napapijri. “The

Apparel 236

Apparel Wholesale Accessories Customer Experience 236

Retail TouchPoints

OCTOBER 18, 2023

It also has grown consistently thanks to an expansive wholesale network and presence on Amazon. But now, Melissa & Doug is taking the reins of the experience and using its first flagship store to fully immerse consumers into its world of play.

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Wholesale Consumer Shopping Location 241

Retail Bound

APRIL 13, 2024

As Robert Gilbreath, VP of Marketing at ShipStation, a web-based shipping solutions provider, puts it, “Compared to splashy marketing campaigns and new product features, shipping isn’t exactly the sexiest topic. This involves: Market Analysis: Understand your target audience, their preferences, and their buying behavior.

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Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

FEBRUARY 3, 2021

Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts. a robust online business and wholesale distribution at Neiman Marcus, Nordstrom, Bloomingdale’s and 600 specialty boutiques worldwide.

Wholesale 194

Wholesale Boutique Accessories Promotions 194

Inside Retail

MARCH 7, 2024

Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 Locally, women’s apparel represents the largest segment with an estimated market volume of US$11.86 billion; the men’s apparel market is about half of that, worth US$6.35 billion apparel industry in Australia.

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Boutique Apparel Fashion Wholesale 130

Inside Retail

JANUARY 11, 2024

Net-a-Porter is much more of a wholesale model. When it comes to Ssense, I think what’s interesting is they’ve got a bit of a hybrid approach,” Iacono said, referring to their mix of a wholesale and marketplace model.

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Wholesale Drop-Shipping Fashion Customer Experience 130

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. Customers today know what they want as their decision-making happens online, but more than 85% of purchases are still predominantly made through wholesalers like Target, Walmart and more.

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Consumer Wholesale Marketing Returns 245

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Retail TouchPoints

MARCH 1, 2023

Nordstrom will work with The Folklore Group to better identify and engage with fashion and lifestyle brands founded by Black, Latinx, Asian and other people of color as well as those located in emerging markets.

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Wholesale Fashion Location Management 276

Inside Retail

FEBRUARY 22, 2024

Inside Retail : What is the overarching vision fuelling Hoka’s retail expansion into the Australian market? Prasanna Bhaskar: The Hoka online and wholesale businesses have shown 20 per cent growth in Australia and New Zealand over the past year. IR : Community-building initiatives have long been part of Hoka’s marketing strategy.

Outdoor 279

Outdoor Consumer Wholesale Planning 279

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We put the customers at the center and really get to know them. Store Associates Gain Access To Up-To-Date Data.

Planning 283

Planning Wholesale Customer Experience Store Operations 283

Clover - Retail

APRIL 18, 2024

Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer. The manufacturer/wholesale merchant is responsible for the shipping process. This is a drop ship.

Merchant Services 52

Merchant Services Drop-Shipping Payment Services Wholesale 52

Retail TouchPoints

MARCH 11, 2021

At the same time Adidas reported currency-neutral sales growth of 1% in Q4 2020, following declines across markets earlier in the year as a result of the pandemic. Nonetheless, Adidas is optimistic, citing the recovery seen in Q4 2020, its strong market position and attractive growth prospects for the sporting goods industry as a whole.

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Planning Wholesale Sporting Goods Accounting 197

Retail TouchPoints

NOVEMBER 27, 2023

That’s why Touchland’s four -person marketing team (including Lisbona herself) leans into a powerful combination of brand values and creative storytelling to guide social content creation. One of the biggest challenges for every marketer is relevancy,” Lisbona said.

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Consumer Wholesale Marketing Accessories 275

Retail TouchPoints

AUGUST 14, 2023

McArthur described Pratt as “an inventor always looking to solve problems,” and McArthur is putting that ambition and passion for product innovation at the center of the brand’s marketing strategy and omnichannel story. That’s why he believes growth lies in balancing both brand and performance marketing, especially in the current climate.

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Wholesale Marketing Consumer Kiosk 235

Retail TouchPoints

JANUARY 25, 2021

The Vitamin Shoppe has opened its first location in Asia under a license agreement with Kim Lien Group for the Vietnam market. I was impressed with the customer experience, the knowledge of the Health Enthusiasts, and the product assortment in the store.

Wholesale 174

Wholesale Location Customer Experience Marketing 174

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. There’s no question there’s more public attention on frictionless innovation, but that doesn’t necessarily translate to a rapid, or wholesale, adoption of the technology.

Payment Services 299

Payment Services Checkout Customer Experience Point of Sale 299

Inside Retail

NOVEMBER 16, 2023

I can’t wait to get to Australia and New Zealand to meet our team, customers and partners and continue the growth for Puma in the market,” said Pustina. Nicole Hubbard Graham will become the new chief marketing officer, succeeding Dirk-Jan “DJ” van Hameren, who will retire next summer after 31 years with the company.

Department Stores 130

Department Stores Net Profit Wholesale Fashion 130

Retail TouchPoints

APRIL 24, 2024

Footwear brand Kizik partnered with MG2 on a pop-up concept in New York City’s SoHo to gauge market demand. Kizik also plans to expand its wholesale footprint. The people have obviously spoken, because the brand has decided to extend the pop-up through Memorial Day.

Wholesale 150

Wholesale Location Fashion Planning 150

Inside Retail

NOVEMBER 8, 2023

EOIs aren’t done deals, but the calls I’ve received have ranged from regular customers who genuinely love the business and want to be a part of it, to wholesale investors and growth funds who are looking at Belles from a commercial perspective,” Jenner-Leuthart said. “We Beyond this, Belles has set its sights on international markets.

Planning 244

Planning Location Wholesale Customer Experience 244

Retail TouchPoints

APRIL 10, 2023

The ultimate goal is to deliver personalized, omnichannel experiences to customers in all of Pandora’s 100 markets. As an organization, we’ve grown through the wholesale side,” said Van Dijk. In 2022, Pandora banked 600 million visits across its online channels and stores.

Jewelry 251

Jewelry Wholesale Consumer Point of Sale 251

Retail TouchPoints

JANUARY 22, 2024

And as more and more of those customers’ lives move online, Kimberly-Clark, like many of its CPG counterparts, has begun steadily building out a digital presence for its brands — something that, not too long ago, was anathema for a company built on wholesale relationships.

Consumer 256

Consumer Marketing Spend Marketing Customer Experience 256

Retail TouchPoints

MAY 18, 2023

The brand previously relied on disparate tools and software to support distinct functions, and there was little connection between its core accounting software and additional data created by operations, marketing and other teams. We can see how geo-localized marketing initiatives boost sales in specific geographies within the U.S.

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Planning Accounting Wholesale Consumer 267