Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members. Read the article.

Social Commerce 232

Social Commerce Loss Prevention Customer Experience Customer Retention 232

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Cisco Retail

MARCH 8, 2022

The experience of today’s energy customer is no longer governed by the physical handshake between two company representatives. It is a much more complex digital relationship that involves integrated transaction flows and marketing or retail channels. Let’s explore three ways that energy companies engage their customers.

Loss Prevention 98

Loss Prevention Fulfillment Wholesale Customer Experience 98

Cisco Retail

MARCH 8, 2022

The experience of today’s mining customer is no longer governed by the physical handshake between two company representatives. It is a much more complex digital relationship that involves integrated transaction flows and marketing or retail channels. Let’s explore three ways that mining companies engage their customers.

Loss Prevention 52

Loss Prevention Wholesale Fulfillment Customer Experience 52