Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Social Commerce 233

Social Commerce Loss Prevention Customer Experience Customer Retention 233

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Cisco Retail

MARCH 8, 2022

In all companies, the opportunity is there to re-define the customer relationship by providing related value-added services that fit with the nature of the relationship. Here are a few examples: Producers or energy transport companies can offer storage or delayed delivery to accommodate demand fluctuations for wholesale customers.

Loss Prevention 98

Loss Prevention Fulfillment Wholesale Customer Experience 98

Cisco Retail

MARCH 8, 2022

At the other end of the supply chain is a retail experience where consumers or wholesale customers are engaged with a full marketing experience. In all companies the opportunity is there to re-define the customer relationship by providing related value-added services that fit with the nature of the relationship.

Loss Prevention 52

Loss Prevention Wholesale Fulfillment Customer Experience 52