Retail TouchPoints

OCTOBER 30, 2023

One such payment option that has demonstrated its effectiveness in streamlining these transactions is Dynamic Currency Conversion (DCC). DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Benefits for Retailers 1.

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Merchant Services Payment Services Point of Sale Consumer 241

365 Retail

MAY 17, 2022

Axerve, Payment Partner to Grow, specialising in creating accessible and frictionless payment solutions for Ecommerce and physical sales, today announces the release of a new white paper, ‘ New technologies and trends in digital payments in 2022 ’. Payment orchestration is a key tool for managing this increased complexity.

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Merchant Services Payment Services Customer Experience Checkout 105

Retail TouchPoints

NOVEMBER 1, 2023

Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture consumers’ attention in search results, including a small business “tag,” generative AI tools for product imagery and a more detailed business information module in search results. The tools will be available first to U.S.

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Retail TouchPoints

OCTOBER 21, 2022

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity.

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Merchant Services Payment Services Checkout Finance 304

Retail TouchPoints

APRIL 27, 2023

As rival TikTok ramps up its shopping initiatives , Meta is streamlining its own commerce strategy to drive more in-platform shopping on Instagram and Facebook. A shift toward a new dynamic for Instagram and Facebook Shops will require companies to enable in-app checkout in order to offer a Shop on both sites.

Merchant Services 288

Merchant Services Shopping Checkout Social Commerce 288

Inside Retail

FEBRUARY 4, 2024

The Australian e-commerce market is set for a dynamic evolution this year. Consumers will be even more selective, payment flexibility and innovation will be vital, and new tools to boost online security will gain momentum. million Australians shopped online, marking a new record. In November and December alone, 7.5

Merchant Services 264

Merchant Services Payment Services Accounting Consumer 264

Retail TouchPoints

JUNE 22, 2022

Some of the biggest changes include new capabilities and integrations with Twitter that will enable additional social commerce options; Google , which will help retailers connect with shoppers near their brick-and-mortar locations; and iOS , which will let retailers use iPhones to accept contactless payments.

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Merchant Services Payment Services Social Commerce Shopping 259

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.”

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Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.”

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Returns Merchant Services Drop-Shipping Shipping 147

Retail TouchPoints

MAY 29, 2024

Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market.

Merchant Services 204

Merchant Services Kiosk Point of Sale Department Stores 204

Retail TouchPoints

APRIL 5, 2022

Since spinning off from eBay and going public for a second time in 2015, PayPal has expanded its reach well beyond that one digital marketplace to more than 30 million merchants worldwide. When we have partnerships with these merchants they’re trusted brands, so consumers can feel good about shopping with those brands.”.

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Merchant Services Payment Services Checkout Consumer 348

Retail TouchPoints

MAY 31, 2023

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with multiple exits. It also provides an opportunity to obtain additional feedback and improve your business processes.

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Merchant Services Shopping Promotions Management 230

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

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Merchant Services Payment Services Point of Sale Checkout 238

Retail TouchPoints

MARCH 6, 2024

Shopping malls are on the rebound thanks to Gen Z’s hunger for nostalgia and community. Reframing the Shopping Mall Brand Images from the main shopping mall area. They also wanted to “go beyond just buying products on shelves and reframing the customer experience.

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Shopping Merchant Services Kiosk Consumer 244

Inside Retail

FEBRUARY 20, 2024

1 Embrace omnichannel commerce This year, a seamless, integrated customer experience is paramount. Embracing omnichannel commerce ensures that your customers can transition effortlessly between various touchpoints, whether it’s your website, social media channels, mobile app, or brick-and-mortar store.

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Merchant Services Payment Services Checkout Target Market 246

A1 Retail

AUGUST 26, 2021

By Stephane Druet, SVP of Product & Marketing CellPoint Digital. To do so effectively, however, retailers need to optimise their payments ecosystems now to put in place the right framework for expansion in the future. The ecommerce market saw unprecedented growth as a result of the pandemic.

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Merchant Services Payment Services Consumer Returns 98

Retail TouchPoints

JANUARY 12, 2021

This unprecedented retail apocalypse has also required physical retailers to rethink and prepare for a post-COVID era where in-store shopping will never be the same. The pandemic also put the survival of shopping malls — the aggregation of physical retailers — on the line. New Touch Points for Customer Engagement.

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Shopping Merchant Services Advertising Customer Experience 248

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

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Checkout Merchant Services Payment Services Customer Experience 178

Retail TouchPoints

JANUARY 18, 2024

We’re experimenting with a virtual consumer engagement tool where you can ask questions in a really human way to discover [products]. We also see AI giving us some really interesting opportunities within our guest services areas, to bring in more data and insights when customers contact us.

Merchant Services 274

Merchant Services ATS Customer Experience Marketing 274

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. This is far from Klarna’s first foray beyond the world of payments. Among the new tools available to Klarna users and merchants are: Search and Compare. Shoppable Video.

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Merchant Services Shopping Drop-Shipping Checkout 265

Retail TouchPoints

AUGUST 2, 2021

The Melbourne, Australia-based company currently serves more than 16 million consumers and nearly 100,000 merchants worldwide. market and greater access to in-person transactions, via Square’s customer base of 70 million annual active Cash App end users and millions of sellers. “We

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Merchant Services Payment Services Checkout Finance 314

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., Doubling down on merchants outside of China.

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Merchant Services Drop-Shipping Shipping Payment Services 204

Retail TouchPoints

MAY 28, 2024

Last week Google announced a sweeping slate of product updates across its search, shopping and marketing interfaces at Google Marketing Live (GML), which followed an equally expansive set of updates from the Google I/O conference for developers the previous week. as the world’s favorite information engine in the late ’90s.

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Merchant Services Advertising Consumer Marketing 254

Retail TouchPoints

NOVEMBER 23, 2022

Mention the words retail and video in the same sentence to any merchant and right away they think security cams, grainy low-res images and theft prevention. Video just might be one of the killer apps that help merchants adapt to the seismic shifts shaking up retail. Rewiring Retail. Video isn’t Exclusive to the Big Box.

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Merchant Services Shrinkage Store Layout Customer Experience 274

Retail TouchPoints

APRIL 8, 2022

Some of the latest include a price optimization tool for online sellers, AR try-on for beauty products and advanced data insights for merchants. But there is one big difference between Google and the leading online marketplaces— Google offers all this to merchants for free. Our role is really to just facilitate that connection.”.

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Merchant Services Shopping Advertising Shipping 267

A1 Retail

JUNE 29, 2021

By David Jeffrey, Director of Product, Barclaycard Payments. It’s no secret that ecommerce saw exponential growth over the past year, as many housebound Brits did all their shopping online. The latest data from Barclaycard Payments shows that 50 percent of our transactions now come through ecommerce, up from 40 percent pre-pandemic.

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Merchant Services Payment Services Customer Experience Supermarket 52

Mass Relators

MARCH 28, 2024

The report, based on a commissioned survey conducted by Forrester Consulting, shows that merchants in the U.S. As digital services become more prevalent in North America and daily life becomes increasingly digitized, cybercriminals find more opportunities to exploit both consumers and businesses. and Canada Edition.

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Merchant Services Payment Services Accounting Customer Experience 52

Retail TouchPoints

MARCH 12, 2024

As a one-stop destination for everyday needs, Walgreens services millions of people every day,” said Ryan Vero, CEO at Claire’s in a statement. Together we will extend Claire’s trend-driven shopping experience to new and existing customers, giving Walgreens shoppers more to love, fostering deeper connections and inspiring self-expression.”

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Retail TouchPoints

MAY 23, 2023

Google unveiled a series of new tools for merchants and advertisers at its annual Google Marketing Live event on May 23, 2023. This will of course be equally useful for merchants’ advertising campaigns.) Merchants in the U.S. And yet 40% of product offers on Google today have just one image. “In

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Merchant Services Advertising Shopping Management 279

Retail TouchPoints

SEPTEMBER 2, 2022

Expanding internationally takes time, effort and money, which means leadership teams need to be thoughtful about which markets they enter. Brands and retailers should keep a close eye on competitors already in these markets, how they’re performing and what unique differentiation they can add to the category.

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Retail TouchPoints

JULY 28, 2021

Digitization has afforded retailers access to new markets and more consumers. On the other side of the purchase, consumers now have access to brands across the globe — and the appetite to try new things through online experiences. The savvier the customer, the more agile merchants need to be to remain relevant.

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Merchant Services Payment Services Consumer Checkout 264

Retail TouchPoints

AUGUST 14, 2020

It’s no surprise that the shopping habits of Gen Z during the pandemic will predict the near future for retail. For retailers that are reformulating their customer experience during these times, they should tap into Gen Zers to share feedback, ensure new offerings are meeting actual needs and de-risk initiatives along the way.

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Merchant Services Shopping Payment Services Customer Experience 260

Retail TouchPoints

JULY 10, 2023

Hyper-personalized shopping. Retailers have a vast amount of data about customer shopping behavior and purchase history. For example, Verneek, a New York City-based software startup, has a generative AI application called Quin Shopping AI. Here are the four areas most likely to bear fruit quickly for retailers: 1.

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Retail TouchPoints

SEPTEMBER 2, 2020

The e-Commerce alcohol market has seen a surge in growth as a result of COVID-19. Vivino , an online wine marketplace and app, is capitalizing on this growth by doubling down on its user-driven ratings process and personalized tools and features. RTP: Has there been a shift or expansion in your customer base as a result of COVID-19?

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Merchant Services Shopping Customer Experience Shipping 232

Retail TouchPoints

JUNE 14, 2022

And just as the metaverse will change the way that we shop, communicate and socialize, it will also change how customer service is delivered. Like the physical world, goods and services sold and consumed in the metaverse are not immune to issues that require customer service to solve.

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Merchant Services Social Commerce Customer Experience Fashion 230

Retail TouchPoints

JANUARY 21, 2022

But in recent years, particularly during the pandemic, the rapidly growing “creator economy” has opened the door to online shopping hubs that are solely dedicated to digital content. So how do online marketplaces begin fortifying their capabilities around foreign exchange, fraud and payments to cater to their clients’ evolving needs?

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Retail TouchPoints

DECEMBER 16, 2022

For 11 years he worked at Google , the last three as the tech giant’s Chief Evangelist, where he helped the largest brands in the world hone their digital marketing strategies. The problem, according to Darveau-Garneau, is the experience once consumers arrive at a company’s website. My biggest issue is my customer experience.

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Merchant Services Advertising Customer Experience Shipping 287