Customer Experience Markdowns Merchant Services Returns 
Retail TouchPoints
OCTOBER 15, 2021
From research to garment creation, fitting with body shape in mind, marketing, in-store and online customer service, size-inclusive representation needs to be present at a decision-making level within the fashion industry,” Marci added. It all comes down to better understanding who the customer is and how we can best serve them.”
Retalon
DECEMBER 8, 2021
Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty.
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Retail Adventures
AUGUST 8, 2023
Try our “How Did It Feel” exercise : Assign various associates the task of visiting the competition, posing as typical customers, going through all of the steps outlined in this article. When the associates return, have them to document their visits, breaking down everything they experienced in each area of the store.
Independent Retailer
AUGUST 19, 2022
Total search volume for “Halloween” from mid-August to early November even rivaled key Christmas keywords in December, suggesting an exciting opportunity for merchants this year. Customer control: Customers want to have full control over when, where, and how their purchases are delivered. Returns: The Pain Point for Retailers.
Retalon
AUGUST 5, 2020
Stock-outs result in lost sales and degrade the customer experience. Merchants and inventory analysts must be aware of how well they are getting their products to the stores. Gross Margin Return on Investment is the ratio between gross margin dollars and the average inventory costs. Why Measure In-Stock Percentage.
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