Independent Retailer

NOVEMBER 15, 2024

In this article, we’ll talk about retail management, what it is and why it’s important. This information will be useful to entrepreneurs and business managers who implement approaches aiming at streamline processes, improving customer service and reducing costs.

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Management Wholesale Visual Merchandising Promotions 105

Retail Focus

FEBRUARY 24, 2025

AI image recognition FMCG is a technology that transforms how brands manage shelves, track inventory, and understand their consumer behavior. Implementing AI-powered image recognition allows FMCG companies to streamline operations, boost sales, and deliver better customer experiences.

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Management Consumer Store Layout Customer Experience 130

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Take every opportunity to persuade consumers who come to your event to share their personal information and offer the promise of follow-up promotions.

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Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

APRIL 18, 2022

WAG first tried to leverage its Good Dog Club loyalty program to address these challenges, but despite the Club’s combination of new product alerts, promotional offers, text campaigns and emails, customer loyalty was still lagging.

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Promotions Advertising Returns Management 328

Retail TouchPoints

DECEMBER 12, 2024

With Augmodo, the AI assistant lets them know which products are out of stock and in the wrong place, and which tasks are needed next, said Mark Finocchiaro, Managing Partner, CIO and Director at Chemist Warehouse in a statement.

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Planning Promotions Location Management 269

Retail TouchPoints

AUGUST 6, 2024

With the new platform, associates will be able to approve transactions remotely via tablet devices, and self-checkout systems powered by AI will deliver personalized promotions tailored to each customer.

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Retail TouchPoints

OCTOBER 11, 2024

Despite these evolutionary changes, humans still process images 60,000 times faster than text, and nearly 90% of information transmitted to the brain is visual , according to Lilly Hsueh, VP of Customer Success Management at digital asset management solution Cloudinary.

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Management Marketing Consumer Promotions 278

Retail TouchPoints

NOVEMBER 6, 2024

Through the strategic partnership, nearly 900 stores will use RFMN’s dynamic Digital Window Signs to promote weekly sales programs, special events, promotional ads and other ad messages, powered by Save A Lot’s retail media network.

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Retail TouchPoints

OCTOBER 23, 2024

Tablet-toting health enthusiasts not only can use the POS to check out customers from anywhere in the store; they also can use a homegrown clienteling app, called “V-book,” to offer more detailed, personalized service in store aisles. Additionally, shoppers are redeeming loyalty program rewards at a higher rate.

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Retail TouchPoints

OCTOBER 22, 2024

Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to match their current growth stage. While tactics differ, all businesses must consider each customer’s lifetime value (LTV) and how that will be affected as they scale.

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Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Customer Experience 264

Customer Experience Inventory Management Fulfillment Inventory Turnover 264

Retail TouchPoints

FEBRUARY 5, 2025

This focused approach, combined with quieter shopping windows, makes them more attuned to promotions and sales. The calm atmosphere reduces frustration and encourages patience, creating a clean slate / fresh start effect, where customers are less sensitive to pricing early in the day, having yet to encounter other expenses.

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Checkout Promotions Kiosk Customer Experience 179

Retail TouchPoints

MAY 3, 2023

And we push the limits using high-performing feature engineering technology that can successfully manage Big Data data marts, provide visibility for business intelligence users and guide marketing campaigns. Companies need to reimagine how they manage customer data marts, as these can no longer be manually maintained and managed.

Customer Experience 276

Customer Experience Target Market Marketing Management 276

Retail TouchPoints

NOVEMBER 26, 2024

In today’s digital world, things change quickly – from brand messaging to new customer mailing addresses to promotional sales – and having a backend platform that can make changes once they appear everywhere is a solid advantage.

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Consumer Customer Experience Marketing Promotions 290

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. This seamless data integration reduces costs and enhances customer service, supporting accurate, efficient order delivery.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Inside Retail

OCTOBER 25, 2024

Jamie Hoey, country manager, Australia, with Wunderkind, says the importance of first-party data cannot be overstated. “If This also expands beyond abandoned carts to areas like SMS solutions, catalogue modules, low-in-stock reminders, price drop promotions – “anything that has a level of intent behind it”.

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Promotions Marketing Customer Experience Advertising 242

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Final Thoughts We live in an experience economy — and a global one at that. Maximize potential.

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Management Customer Experience Location Accounting 290

Retail TouchPoints

JANUARY 29, 2025

John Ferdinand, who heads the anti-counterfeiting team at intellectual property (IP) management firm Marks & Clerk , said that in the European Union (EU) alone, the apparel industry loses approximately 12 billion ( $12.48 Difficult, but not impossible. Does this trend make fighting counterfeits more difficult?

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Retail TouchPoints

NOVEMBER 25, 2024

As retailers gear up for the year’s biggest shopping event, most are focused on crafting compelling promotions and hoping their infrastructure can handle the increased traffic. Lost sales, wasted advertising spend and damaged customer trust. However, without coordination, even the best-laid campaigns can crumble under pressure.

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Promotions Customer Retention Planning Marketing 162

Inside Retail

MARCH 26, 2025

We have strong relationships with landlords, marketing agencies and industry talents, and we pride ourselves on ensuring that having a localised strategy was the most important thing for G-Star, Good Products & Co managing director, Helder Borges, told Inside Retail.

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Returns Fashion Consumer Marketing 264

Retail Focus

NOVEMBER 27, 2024

Kevin Johnson, retail manager at Gerflor, and Lee Jacovou, key account manager, said retailers are increasingly recognising that sustainable flooring offers a powerful combination of long-term durability and a reduced ecological footprint. Plus, easier cleaning routines can reduce staff fatigue, supporting a healthier workplace.

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Promotions Fashion Consumer Marketing 289

Retail TouchPoints

MARCH 4, 2025

Is there a new, similar product on a nearby shelf thats priced for less, or one thats being heavily promoted by the manufacturer? When retailers discover that a particular product isnt selling as well as it normally does, there are many potential explanations. If its a new product, has it been placed in the correct aisle?

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Promotions Management Visual Merchandising Location 266

Retail TouchPoints

DECEMBER 11, 2024

Loyalty Programs Its not uncommon for brands to roll out loyalty programs to frequent customers, offering exclusive early access to sales, rewards for purchases or deals on shipping. This is especially common in the case of buy-one-get-one (BOGO) deals or order level discounts.

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Point of Sale Returns Checkout Shipping 274

Retail Focus

FEBRUARY 4, 2025

Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. By assessing historical sales data, weather patterns, local events, and other factors, retailers can gain insights to predict customer traffic and anticipated sales.

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Inventory Management Markdowns Checkout Customer Experience 162

Retail TouchPoints

MARCH 26, 2025

Ecommerce platforms can use the same technology to suggest products that align with a customers previous purchases and browsing behavior. This level of personalization not only enhances the customer experience but also drives higher conversion rates and customer loyalty. Dev Nag is the CEO and Founder of QueryPal.

Customer Experience 147

Customer Experience Accounting Promotions Planning 147

Inside Retail

DECEMBER 2, 2024

Whether managing risk and compliance, retail media, marketing campaigns or allocating staffing resources, retailers are under growing pressure to meet the evolving needs of their consumers and stay ahead of competitors in a market flooded with promotions and campaigns. “It Has the promotion been launched on TikTok?

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Planning Point of Sale Promotions Management 130

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Enhanced Inventory Management Effective inventory management is vital for retail success. Key Benefits of a Centralized Database for Retailers 1.

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Inventory Management Location Management Supply Chain Management 111

Retail TouchPoints

MAY 7, 2025

Online resale platform ThredUp has made a bold move in its effort to promote the development of circular retail more broadly. ThredUp currently operates as a managed marketplace, with customers and brands sending in products that are assessed, stored, listed and eventually sold by ThredUp. Other services in the RaaS 2.0

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Planning Returns Shopping Consumer 200

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. Personalized Customer Experiences Customers today expect a personalized shopping experience.

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Retail Focus

DECEMBER 12, 2024

featured speakers such as Beatrice de Quinsonas Drouas, Director of Research at BPCE Solutions Immobilires; Mathieu de Mallman, Global Head of Retail and Healthcare at AXA IM ALTS; Eric Decouvelaere, Head of EMEA Urban Destinations at CBRE Investors Management; and Romain Muller, Head of Investment Management Retail at Union Investment.

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Marketing Fashion Retail Marketing Management 264

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

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Payment Services Inventory Management Checkout Store Layout 147

Retail Focus

DECEMBER 16, 2024

In our view, Forecasting software is a far more effective approach to supply chain management. Accurate prediction of future demand based on seasonal trends and planned promotional activity drives more informed and timely buying decisions. fulfilmentcrowd share some last-minute tips ahead of the start of the January sales: 1.

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Supply Chain Management Promotions Shipping Planning 147

Retail TouchPoints

DECEMBER 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores.

Customer Experience 278

Customer Experience Promotions Store Operations Marketing 278

Inside Retail

MARCH 3, 2025

Jeanswest executive general manager Anne Natale said the old-school apparel retail mindset of dropping a campaign or a promotion every month needs to change and greater emphasis must be placed on communicating a products value proposition to the customer.

Customer Experience 130

Customer Experience Promotions Consumer Marketing 130

Retail TouchPoints

NOVEMBER 30, 2022

Our email marketing team sends tailored communication to anyone whose first experience with our brand was through a store. We have been lucky to partner with Leap on both the buildout and day-to-day operations of this store, including the management of the in-store team.

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Boutique Promotions Shipping Location 278

Retail TouchPoints

FEBRUARY 24, 2025

Catalysts plug-and-play design has helped streamline essential tasks, like cart-to-checkout integration and customer account management, which reduced development efforts. Now, the Desk Configurator page loads within three seconds , which gives the brand a high-value, high-impact tool to promote to potential customers.

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Consumer Checkout Advertising Marketing 273

Retail TouchPoints

APRIL 28, 2025

That means theres an abundance of untapped data that isnt being used to enhance the customer experience. 20% off sustainable products for climate-conscious customers). This means more data for more tailored customer experiences. This degree of personalization can have a huge impact on customer satisfaction.

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Shopping Customer Experience Fulfillment Inventory Management 147