Inside Retail

AUGUST 15, 2021

Online shopping has surged by 30 percent since the pandemic began and the share of e-commerce as a purchasing platform is continuing to grow. Retailers confronted with a substantial number of online returns need to approach the problem not from a cost and logistics perspective, but from the vantage point of an end-to-end customer experience.

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Returns Home Furnishings Customer Experience Fashion 246

Retail TouchPoints

FEBRUARY 17, 2021

Electronics and appliances as well as furniture and home furnishing stores both marked double-digit increases over the previous month. Online sales continued to track gains as well, growing another 11% in January as consumers continued to turn to digital channels in lieu of shopping in stores. These saw a 6.9%

Home Furnishings 147

Home Furnishings Returns Customer Experience Consumer 147

Storis

JANUARY 22, 2024

So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. These frontrunners align with the need for compelling campaigns to entice customers. They simply shop.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Retail TouchPoints

JANUARY 24, 2023

[But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.

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Home Furnishings Advertising Consumer Customer Experience 276

Retail TouchPoints

OCTOBER 9, 2020

With the COVID-19 pandemic escalating the adoption of online shopping across all categories, the home goods sector in particular has seen a notable spike in ecommerce. Social shopping also has been a major source of traffic for the brand, and has increased significantly year-over-year.

Home Furnishings 249

Home Furnishings Payment Services Promotions Accounting 249

Storis

AUGUST 8, 2018

Even if you are a home furnishings retailer that converts most of your revenue in your physical stores, your website plays a critical role in driving store traffic. However, there is greater conversion power in the digital Shopping Cart than meets the eye. . The most obvious is through a straightforward eCommerce Conversion.

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Shopping Home Furnishings Payment Services Checkout 52

A1 Retail

MARCH 17, 2023

YouGov study commissioned by Gekko finds millions planning shopping spree ‘Retail as leisure’ as consumers combine shopping with eating out and socialising As the UK heads towards the spring and an enhanced bank holiday season, millions of consumers have revealed they are planning to go shopping on the forthcoming Bank Holiday weekends.

Home Furnishings 87

Home Furnishings Department Stores Promotions Customer Experience 87

Inside Retail

MAY 13, 2021

Global Retail Brands Australia (GRBA) is making an aggressive push into the home furnishings market with the launch of a new brand, House – Bed & Bath. The brand builds on GRBA’s House cooking, dining and entertaining stores with the introduction of bed linen, bath and living ranges.

Home Furnishings 246

Home Furnishings Planning Customer Experience Marketing 246

V Count

NOVEMBER 17, 2022

Retail sales in shopping malls across the world are expected to grow according to Reuters, Economic Times, Trading Economics, and a number of other reliable research companies and data providers. Hence pops up the question of how your shopping mall can survive the upcoming turbulence and come out stronger than ever.

Shopping 52

Shopping Home Furnishings Department Stores Customer Experience 52

Retail Focus

AUGUST 18, 2021

Called the “Home Experience of Tomorrow”, the transformation includes an innovative new design and incorporates new technology, new ways to shop, and a focus on emotional and empowering customer experiences. The essence of retail is to serve people.

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Home Furnishings Fulfillment Customer Experience Shopping 64

Retail TouchPoints

JULY 27, 2021

Despite this good news, many executives at shopping malls and “destination centers” wonder just how much of this returning traffic will find its way to their venues. “ Retail TouchPoints spoke with executives from shopping destinations across the U.S. Shopping Destinations Set Sights on an ‘Experiential’ Tenant Mix.

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Beauty and Health Shopping Consumer Home Furnishings 279

Retail TouchPoints

MARCH 15, 2021

Every retailer knows the value of a great shopping experience, but actually delivering on this promise can be a tricky challenge — particularly online. Several retail leaders recently discussed key strategies behind loyalty-generating experiences, during the What Makes Creating Meaningful Experiences for Your Sh o ppers So Hard?

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Home Furnishings Wholesale Fashion Shopping 244

Retail TouchPoints

OCTOBER 9, 2020

With the COVID-19 pandemic escalating the adoption of online shopping across all categories, the home goods sector in particular has seen a notable spike in ecommerce. Social shopping also has been a major source of traffic for the brand, and has increased significantly year-over-year.

Home Furnishings 134

Home Furnishings Payment Services Promotions Accounting 134

Hyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Top AI Trends in Customer Service by Zendesk. EnterpriseAI) Ever-evolving technology is constantly changing how customer service is done. 4 Strategic Approaches to Customer Journey Mapping by Jennifer Torres.

Customer Experience 57

Customer Experience Home Furnishings Returns Consumer 57

Retail TouchPoints

OCTOBER 5, 2022

Beyond Yoga’s Los Angeles pop-up experience Photo courtesy of Beyond Yoga. Despite their temporary nature, pop-up shops are intended to make a lasting impression on visitors through offering extraordinary consumer journeys. Home furnishings and accessories brand Sundays launched a Los Angeles pop-up experience Sept.

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Home Furnishings Consumer Planning Shopping 221

Retail TouchPoints

JULY 2, 2020

Eric Hutchinson, Founder of Resident , talked about how the direct-to-consumer seller and distributor of mattresses used its algorithms to identify those customers most likely to be more comfortable with in-person shopping and direct them to retail partners’ stores. Resident Leverages Data To Deliver Customers To Retailers.

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Home Furnishings Consumer Customer Experience Returns 256

Retail TouchPoints

MAY 13, 2021

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. Overall, online physical goods GMV grew 21% YoY in fiscal year 2021, driven primarily by the FMCG [ fast moving consumer goods ] and home furnishings categories.

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Home Furnishings Merchant Services Supermarket Social Commerce 187

Storis

FEBRUARY 23, 2020

Here are 7 reasons to prioritize a customer retention strategy: Studies have shown that it costs nearly 7 times more to acquire a new customer than it does to keep an existing customer. It takes 12 positive customer experiences to make up for one negative experience. Customers’ time is precious.

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Customer Retention Home Furnishings Payment Services Clienteling 52

Storis

APRIL 18, 2024

Customers expect a precise delivery date to be declared to proceed with a purchase both when shopping online and in-store. The fantastic news is that the home furnishings industry has a leading solution that delivers these exact capabilities with real-time precision. Available to Promise Available to Promise is Step 1.

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Fulfillment Home Furnishings Point of Sale Inventory Management 52

Indigo 9 Digital

JUNE 9, 2022

There are many different theories about how the in-store shopping experience will change over the next decade. Scanning QR codes as you shop to retrive product information is another feature of in-store shopping you will see more of. Personalized shopping recommendations. Picture of Amazon Style. Fast shipping.

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Payment Services Home Furnishings Shopping Location 96

Storis

APRIL 12, 2024

Customers expect a precise delivery date to be declared to proceed with a purchase both when shopping online and in-store. The fantastic news is that the home furnishings industry has a leading solution that delivers these exact capabilities with real-time precision. Available to Promise Available to Promise is Step 1.

Fulfillment 52

Fulfillment Home Furnishings Point of Sale Inventory Management 52

Indigo 9 Digital

MAY 27, 2022

In line with IKEA’s ongoing digital transformation customers can also scan merchandise using IKEA’s app and then pay at a cashier. At this store customers can also use IKEA’s app to scan a product’s QR code to add the item to their online shopping cart to have the item delivered or available for pick up. Food to lure you in.

Home Furnishings 52

Home Furnishings Fulfillment Location Customer Experience 52

Retail TouchPoints

DECEMBER 9, 2020

Additionally, through the adoption of 3D printing technology using agricultural waste from corn husks, sugar cane and sugar beet as materials, the company minimizes carbon emissions and toxic byproducts while creating an upcycled collection of sustainable home furnishings. Raub: At Model No., That’s why Model No.

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Home Furnishings Accessories Shipping Consumer 154

Storis

FEBRUARY 6, 2019

The Boston Retail Partners 2019 POS/Customer Engagement Survey identifies how retailers are faring in the quest to ensure the four key pillars of customer experience are in place to deliver Unified Commerce. Personalization is a critical component to optimizing a customer’s shopping experience.

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Suggestive Selling Home Furnishings Customer Experience Promotions 52

A1 Retail

FEBRUARY 25, 2022

IKEA UK’s first small store, with a focus on home furnishing accessories and access to the total IKEA offer, opened its doors on Hammersmith’s King Street yesterday. The announcement marks part of a long-term transformation to become more convenient and accessible by bringing IKEA closer to where customers live, shop and socialise.

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Fulfillment Home Furnishings Planning Shopping 52

Retail Next

APRIL 1, 2021

Today, retailers and brands need to support their customers how, when and where they want to shop. It’s seamless and can reorient around a customer’s changing needs, sometimes at a moment’s notice. . Customers (or should I say “shoppers”) don’t look at different channels. Virtual shopping. They are in control.

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Visual Merchandising Home Furnishings Shipping Fulfillment 40

Wiser

SEPTEMBER 15, 2020

In 2017, Target announced that it would partner with Google on an initiative that would allow consumers to shop at the retailer via Google Express. People who owned a Google Home system would be able to integrate that system with Target’s payment card, REDcard. They could shop, get support, and more via voice search.

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Payment Services Home Furnishings Returns Consumer 78

V Count

NOVEMBER 10, 2022

Too few people realize this is completely possible for retail stores too; that you can track your customers’ journey across your shop starting from the storefront and gain accurate data on where exactly they spend the most time, what route is taken the most often, what zones are throughout your store are barely visited.

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Store Layout Home Furnishings Marketing Customer Experience 52

365 Retail

MARCH 17, 2023

As the UK heads towards the spring and an enhanced bank holiday season, millions of consumers have revealed they are planning to go shopping on the forthcoming Bank Holiday weekends. These shoppers are more likely than ever to do this with friends and combine shopping with other leisure pursuits.

Home Furnishings 95

Home Furnishings Department Stores Promotions Customer Experience 95

Storis

JUNE 25, 2019

How To Avoid Disgruntled Customers. As a former retail employee in the home furnishings industry, I learned the ins and outs of delivering both positive and negative customer experiences firsthand. It was there that my memory of the store would make up for a non-existent inventory tracking system.

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Home Furnishings Checkout Inventory Management Management 52

Storis

SEPTEMBER 21, 2021

While home furnishings retailers face unprecedented challenges, our industry has a history of resilience. Currently, the effects of production halts, labor shortages, raw material delays, and logistical challenges are compounded in the home furnishings industry. Lead Time Management. Vendor Diversification.

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Home Furnishings Shipping Inventory Management Outdoor 52

Storis

FEBRUARY 18, 2019

This brings us to our third pillar of the Boston Retail Partners 2019 POS/Customer Engagement Survey, seamless customer experience. Consumers are constantly shopping, researching, and purchasing via their mobile devices, online, or in-stores.

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Home Furnishings Kiosk Customer Experience Point of Sale 52