Remove Customer Experience Remove Home Furnishings Remove Location Remove Shopping
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Seamless Shopping Journeys Attract Today’s Home Furnishings Consumers

Storis

I found out that the shopping journey for buying furniture was very different than my normal mobile purchases of clothing or shoes. Even though my journey to find new sofas started with my normal shopping habit of browsing online, I knew this purchase was going to require more thorough research.

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How Ikea Australia plans to champion affordability and the shopping experience

Inside Retail

IR : What opportunities do you see to continue experimenting with physical retail in the year ahead? In 2024, another Plan and Order Point will open in Cannington, south of Perth, for customers to get one-to-one, expert planning advice. These actions ensure our co-workers can remain focused on ‘value-add’ engagements for customers.

Planning 130
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IKEA Planning Studio Concept Heads West With Two Los Angeles Stores

Retail TouchPoints

IKEA will expand options for urban customers on the West Coast with two planning studios in the Los Angeles area set to open in spring 2022: one in Long Beach and a second in a yet-to-be-determined location. Shoppers will be able to book appointments with design specialists to help with both planning and ordering home furnishings.

Planning 267
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Guest Post: Understanding Digital Customer Experience in Retail Industry

Hyken

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

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Opinion: Don’t make your returns problem an experience problem

Inside Retail

Online shopping has surged by 30 percent since the pandemic began and the share of e-commerce as a purchasing platform is continuing to grow. Retailers confronted with a substantial number of online returns need to approach the problem not from a cost and logistics perspective, but from the vantage point of an end-to-end customer experience.

Returns 246
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2024 Industry Trend Guide

Storis

So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. These frontrunners align with the need for compelling campaigns to entice customers. They simply shop.

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Full House: Steven Lew’s GRB unveils new homewares brand

Inside Retail

Global Retail Brands Australia (GRBA) is making an aggressive push into the home furnishings market with the launch of a new brand, House – Bed & Bath. We have [selected] around 35 new locations and quite a lot of those will open in the second half of this year as well.”.