Retail TouchPoints
MAY 30, 2023
For over 50 years, Bouclair has been committed to offering our customers not only stylish and affordable home furnishings, but also a personalized and enjoyable shopping experience,” said Peter Goldberg, President and CEO of Bouclair in a statement. “As
Hyken
APRIL 8, 2022
He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.
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Inside Retail
MARCH 5, 2024
The rising expectations of customers are propelling our omnichannel strategy at lightning speed. These actions ensure our co-workers can remain focused on ‘value-add’ engagements for customers. MV: The customer experience is the absolute priority and remains at the forefront of our transformation.
Retail TouchPoints
DECEMBER 16, 2022
decline, furniture and home furnishings stores reported a 2.6% This will minimize the risk of accepting fraudulent returns while enhancing the customer experience for loyal shoppers.”. The decline occurred despite muted inflation of just 0.1% , according to the Bureau of Labor Statistics’ Consumer Price Index (CPI).
Storis
JANUARY 22, 2024
So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. These frontrunners align with the need for compelling campaigns to entice customers.
Retail TouchPoints
DECEMBER 31, 2021
Kotlyar predicted that remote consultations with associates will expand beyond apparel into the electronics and home furnishings verticals. FaceTime and texting are becoming the way that retail employees will provide customer service to customers,” she noted.
Retail TouchPoints
JANUARY 24, 2023
[But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.
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