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H&M’s New SoHo Location Features Secondhand Shop-in-Shop

Retail TouchPoints

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Smaller Spaces, Bigger Tech and Optimized CX

Retail TouchPoints

It also keeps employees happy with a more controlled flow of customers, reducing distractions during customer interactions. Appointments for high-end fashion brand shopping have been a long-time standard, but they’ve begun to trickle down to fast fashion brands like H&M and Zara too.

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7 Stories that Shaped 2023 — and What They Foretell for 2024

Retail TouchPoints

The latter had always been based on a marketplace model, and Shein added a marketplace in May to expand its reach beyond fast fashion. Some retailers, such as PUMA and 1-800-FLOWERS , have eagerly tested gen AI capabilities to create more personalized customer experiences at scale. Alicia Esposito 7.

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Jason & Scot Show Episode 300 – Goodwill Finds CEO Matt Kaness

Retail Geek

39:48] But technical roadmap that were able to deploy that will integrate with the store operations and the back of house operations that will allow for scared investments in technology that all the good wolf can take advantage of. For the first time we’ll have decentralized marketing funnel brands.