Inside Retail

FEBRUARY 26, 2025

Here, we speak with #2, Babyboo’s founder and director, Argylica Conditsis, about the challenge of staying relevant in the fashion industry for more than a decade, her proudest accomplishment in the last year and what it will take to grow online in 2025. When the customers win, the business wins, too.

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Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

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Inside Retail

NOVEMBER 25, 2024

They were visible in malls, high streets, shopping centres, or online marketplaces. Over the last three years, Amazon has doubled its customer base in Australia, with 3.4 million Australians now shopping on the platform every month. Once, we knew our competitors. With an estimated$1.1

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Retail TouchPoints

NOVEMBER 29, 2024

Certain categories seem to work best with social commerce: Consumer packaged goods (CPG), fashion, beauty, and health and wellness. South Koreans enjoy blazing digital infrastructure and high social media engagement through platforms such as KakaoTalk and Naver Shopping.

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Inside Retail

JUNE 26, 2025

Zara – Nanjing, China Inditex-owned fast-fashion retailer Zara opened a key Asia-focussed store in Nanjing’s CBD, as part of its retail network revitalisation strategy. The studio allows customers to capture and download outfit photos or videos using integrated cameras and lighting, with bookings available via WeChat.

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Retail TouchPoints

NOVEMBER 22, 2024

“I believe that our new Las Vegas Flagship is essential for conveying the true character of our Puma brand and for creating an immersive, interactive shopping experience that will redefine in-person shopping by seamlessly merging sports performance, latest fashion trends and technology.”

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Retail TouchPoints

DECEMBER 23, 2024

Roblox is a place where self-expression, fashion trends and digital culture are shaped, said Winnie Burke, Head of Fashion and Retail Partnerships for Roblox in an interview with Retail TouchPoints. The limited-edition collection featured hoodies and T-shirts designed with elements from the brands virtual offerings.

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Inside Retail

JANUARY 28, 2025

The Australian fashion label delivers a unique in-store retail experience. Rather than stocking clothing in multiple sizes on shelves or racks for customers to try on and purchase, Everything that you see on display is just for display, Nadia Bartel, Hennes director, told Inside Retail. Its just the way I like to shop.

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Inside Retail

FEBRUARY 3, 2025

The Adore store experience Jars of Tim Tams and free samples with purchase are a staple in the new stores, a nod to the beauty retailers signature perks, but the in-store customer experience will offer much more than a brief sugar rush.

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Retail TouchPoints

MAY 13, 2025

There was a time when Ebay was effectively the only game in town for online resale, but the platform faces lots of competition today particularly in fashion, where newer competitors such as ThredUp, Poshmark and Rebag are rapidly gaining ground. Its how we evolve our marketplace into a true fashion destination.

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Retail TouchPoints

NOVEMBER 13, 2024

There have been rumors of the move for months, and now the new shop is officially rolling out in beta. Amazon customers when they next update their Amazon Shopping app. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.”

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Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

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Retail TouchPoints

DECEMBER 6, 2024

In a recent interview with Retail TouchPoints , Peterson shared more details on this transformation journey, including Carters investments in: An immersive, reimagined retail experience complete with a Mothers Lounge, toddler-tested Playhouse, Kid Interactive Zone, gift shop, community events and more.

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A1 Retail

JULY 11, 2025

NEXT plc hhas opened its brand-new flagship store at Lakeside Shopping Centre. At 83,000 sq ft, this expansive new retail space marks one of the largest stores in NEXT’s portfolio, delivering an elevated shopping experience designed for the modern consumer.

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Retail TouchPoints

NOVEMBER 11, 2024

Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire floor dedicated to its growing partnership with Disney — a new kind of experience for the blossoming retailer, although certainly not the last. Our strategy in the U.S.

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A1 Retail

JUNE 2, 2025

The survey of 2,000 Brits found that the in-person retail industry shows no signs of disappearing, as just one percent of respondents claimed to shop purely online. So, how can retailers create the perfect atmosphere in-store to deliver on customer experience and keep shoppers loyal?

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Retail Focus

OCTOBER 30, 2024

By capitalising on the uniqueness of the experience, they attract both local customers and tourists who are eager for a different experience from their traditional flagship store visits. Media outlets often cover the shopping experience as part of cultural events or trends due to the sense of occasion and exclusivity it creates.

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Retail TouchPoints

MARCH 20, 2025

In addition to rapid advances in AI that have brought the technology into the mainstream, Stitch Fix also has struggled to maintain its first-mover advantage in the world of subscription fashion, with a host of new entrants pulling away clients and market share. The response has been really positive, said Funderburk.

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Retail TouchPoints

FEBRUARY 13, 2025

Back then] if you were rich, you only wore luxury goods, you only shopped in specific stores you went to Bergdorf. I think that high fashion has priced itself out. Fifteen years ago, fast fashion dupes were crap, but today, fast fashion dupes have gone up in quality. In many cases people are shopping blind, she said.

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Inside Retail

NOVEMBER 11, 2024

Shopping is about more than just a transaction, as evidenced by our inaugural global feature on the ‘Most desirable shopping precincts’. Home to Apple’s London Campus, a 2229sqm food hall and a glass chimney lift, Battersea Power Station also has housing and hundreds of shops located in its historic turbine halls.

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Retail TouchPoints

JULY 9, 2025

However, while social ecommerce is predicted to be a $1 trillion sector by 2028 , a striking contradiction exists: platforms are racing ahead with integrated shopping features, but consumer trust isn’t keeping pace. A survey from Atlas VPN revealed that nearly 50% of social media users had fallen victim to online shopping scams.

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Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue.

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Retail TouchPoints

DECEMBER 2, 2024

Head to 57 th Street in New York to not only shop the brand’s fashionable creations but eat them too. Hungry for luxury, Louis Vuitton fans? Louis Vuitton has opened a new five -floor flagship designed to combine luxury retail, culture and gastronomy, according to a company statement.

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Retail TouchPoints

APRIL 30, 2025

Saks Fifth Avenue has partnered with Amazon Fashion to launch a Saks-branded storefront on Amazon. We know that Amazon customers are eager to shop these brands in Amazon Luxury Stores , said Jenny Freshwater, VP of Amazon Fashion, Fitness and Creators in a statement.

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Retail TouchPoints

JANUARY 17, 2025

Thats where our expertise lies not with the business traveler, not duty-free airport shops, said Shaw. RTP: How will Starboard be supporting these resort retail shops? For example, we have a fashion jewelry brand that sells very well across both mainstream and premium cruise lines. What will their memory be from there?

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Retail TouchPoints

JULY 17, 2025

Parisi, who brings 20 years of retail experience to the job, was most recently CDO at JD Sports Fashion and has extensive merchandising experience from her time at The Sports Authority.

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Retail TouchPoints

JUNE 12, 2025

Digital shopping and payments app Klarna has partnered with the Nift gifting platform, offering Klarna users a choice of gifts at key points in the purchase cycle in categories including fashion, jewelry, restaurants, music and home goods. said Elery Pfeffer, Founder and CEO of Nift in an interview with Retail TouchPoints.

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Merchant Services Payment Services Jewelry Customer Experience 147

Inside Retail

OCTOBER 20, 2024

Driven by a deep sense of dissatisfaction with the limited and uninspiring choices available in the children’s fashion industry, Preeti Jatia felt compelled to embark on an ambitious journey to transform and revolutionise this market. Seventeen years ago, she gave birth to kidswear clothing line Fayon Kids.

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Retail TouchPoints

JANUARY 8, 2025

The partnership is designed to unlock additional desirable inventory for Poshmarks community to shop from Loop merchants such as Rothys. Now with our Poshmark x Loop integration, were taking a step toward a truly circular fashion economy.

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Retail TouchPoints

NOVEMBER 7, 2024

Brands should use this time to create campaigns that focus on building emotional connections to better resonate with consumers and ensure they remain top-of-mind when consumers are ready to shop. If every brand within a category is competing for share of voice during these key marketing events, it can lead to customer fatigue.

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Retail TouchPoints

JUNE 24, 2025

Just in time for the start of back-to-school shopping, athletic fashion and footwear retailer Hibbett has launched the Hibbett Kids ecommerce website and app. JD Sports Fashion purchased Hibbett for approximately $1.1

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Retail TouchPoints

NOVEMBER 13, 2024

In 2024, retail crime is up – old-fashioned shoplifting by itself has risen 24% through the first half of the year, according to the Council on Criminal Justice. Enhanced customer experience: A streamlined communication system means security can respond swiftly to incidents without drawing too much attention.

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Retail TouchPoints

NOVEMBER 13, 2024

is something we’ve been wanting to do for a while, and this is our first major renovation to the space in over 10 years,” said Sandy Gilsenan, Chief Retail and Customer Experience Officer for Warby Parker in an interview with Retail TouchPoints. “Refreshing the design of our first store on Greene St.

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Retail TouchPoints

JUNE 23, 2025

That means a luxury fashion brand can sound elegant and refined, while a sneaker brand comes across as energetic and playful. They feel like your brand, extending the personality and customer experience shoppers expect in-store to every digital interaction. And the results should delight the customer.

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Retail Wire

MAY 27, 2025

Davids Bridal has introduced a bold new vision for bridal shopping with the launch of its first Diamonds & Pearls store. This innovative concept delivers a one-of-a-kind customer experience, reimagining what it means to say yes to the dress. “WithDiamonds & Pearls, we’re taking this promise to the next level.”

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Retail Focus

DECEMBER 12, 2024

The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential. The first phase, completed two weeks ago, focused on revitalising and expanding the shopping gallery, with Leroy Merlin as its anchor tenant.

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Inside Retail

FEBRUARY 16, 2025

For the Overall Online Store Experience, the Online CX Index covered search and discovery, pre-purchase support, and checkout and payment analysing up to 100 data points across the entire pre-purchase experience. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

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