Remove Customer Experience Remove Drop-Shipping Remove Location Remove Planning
article thumbnail

LSKD appoints first chief retail officer as part of its “audacious” growth plan

Inside Retail

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. “A It also took home the award for outstanding growth.

Planning 264
article thumbnail

What You Need to Know About Transforming Online Return Churn

Retail TouchPoints

This can include options like in-store returns for online purchases, box-free returns at specific drop-off locations or even home pickup services; Simplify the returns process: U.S. Here are several ways to achieve this: Hassle-free returns experience : Simplify the returns process as much as possible.

Returns 213
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly

Hyken

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly. Voice of Customer.

article thumbnail

Customers Care About Sustainability, so Show them how Ecommerce Delivers

Retail TouchPoints

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

article thumbnail

Why DTC Brands are Evolving from Disruptors into Omnichannel Players

Retail TouchPoints

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ The stores give them the chance to try and see and experience our brand in real life.”

Wholesale 245
article thumbnail

Inside Walmart’s Expanding Last Mile Strategy: Employee Empowerment, Automation and Sustainability

Retail TouchPoints

Whether its next-day, same-day or Express delivery, the customer expects their orders to arrive quickly, and we’re continuously working on redefining delivery timelines expressed in minutes rather than days.”. To successfully expand and optimize its last mile operations, Walmart is investing heavily in automation and sustainability.

article thumbnail

Three Strategies to Employ in 2023 to Boost Retail Profitability in Spite of Inflation and Economic Uncertainty

Retail TouchPoints

The post-COVID-19 retail recovery hasn’t quite gone according to plan. Discounting and perks like free shipping have been successful drivers of Black Friday and Cyber Monday campaigns; however, dropping prices is not a winning strategy that creates a path to profitability.