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EBay Prioritizes Search with New UX Updates  

Retail TouchPoints

The top navigation panel and top-of-page filters also have been improved to include redesigned drop-down menus, so the experience is more intuitive. All delivery and shipping options also are now located in one convenient place, so shoppers can update their shipping locations and find their preferred delivery methods.

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LSKD appoints first chief retail officer as part of its “audacious” growth plan

Inside Retail

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards.

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Microsoft and FedEx Partner to Help Retailers Streamline Last Mile Logistics

Retail TouchPoints

The updated Dynamics 365 Intelligent Order Management tool is designed to help brands access new information and capabilities to better fulfill, ship and service customer orders.

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Trunk Time may be Costing You

Retail TouchPoints

Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. Their most common complaint was centered around retailers not including a return label in the shipping box. Does anyone actually like returns?

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What You Need to Know About Transforming Online Return Churn

Retail TouchPoints

This can include options like in-store returns for online purchases, box-free returns at specific drop-off locations or even home pickup services; Simplify the returns process: U.S. Drawbacks to offering free returns include increased costs for your company via returns processing, shipping, handling and restocking.

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How Online Businesses can Master Inventory Management to Impact Operations

Retail TouchPoints

Mislabeled stock can snowball into a customer service dilemma — with wrong items shipping out to buying customers. Identify Software Solutions A real-time inventory management system will allow you to have increased inventory visibility and get in-the-moment details about stock availability, location and labeling.

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Six Things the Consumer of 2021 Really Wants

Retail TouchPoints

Consumers are currently more willing to pay for fast shipping and are more tolerant with slower delivery, given the prevalence of shipping delays throughout the pandemic and through the holidays. 57% of BOXpoll respondents opting for free shipping consider delivery in five days to be either ‘fast’ or ‘acceptable.’ on average.

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