Retail TouchPoints

JANUARY 3, 2024

Sticking with this outdated approach can lead to higher environmental impacts, unnecessary financial losses and dwindling customer trust. Think about the everyday shopper: for many, the nearest returns location isn’t just around the corner. First, she has to figure out the return policy, which can be buried in fine print.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Inside Retail

DECEMBER 12, 2024

Customer segmentation One of the most powerful insights from holiday data lies in understanding who your customers are. Segmentation allows you to group customers based on shared characteristics or behaviours, such as demographics, purchase history, or geographic location.

Customer Retention 241

Customer Retention Promotions Returns Planning 241

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. Here’s another situation that happens.

Marketing 246

Marketing Customer Retention Location Consumer 246

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Key Ecommerce and Digital Marketing Trends.

Payment Services 272

Payment Services Customer Experience Consumer Advertising 272

Retail TouchPoints

APRIL 23, 2021

Engaging software to take care of repetitive, mundane tasks frees up time to focus on the most crucial aspect of a retail business — customer service. Healthy and timely customer service is crucial to customer retention and business growth. It also leads to enhanced brand value over time. Ability to Scale.

Customer Retention 285

Customer Retention Marketing Management Fulfillment 285

Inside Retail

DECEMBER 21, 2022

So how can retailers be proactive in their inventory placement to avoid compromising top-line growth and customer satisfaction? With inventory availability being one of the top priorities for shoppers this holiday season, retailers must leverage their inventory management and customer experience tools to optimise their merchandise strategies.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Storis

MAY 27, 2025

The right technology software can help businesses increase revenue, reduce inefficiencies, and enhance customer experiences. Customer Experience Management (CXM) tools track customer preferences and engagement across all touch points, leading to more targeted sales interactions. Lets explore what that looks like.

Finance 52

Finance Shrinkage Customer Retention Planning 52

Retail TouchPoints

MARCH 30, 2023

Say your strategy is to have POS devices at dedicated locations as well as self-checkout, mobile POS and automated checkout,” said Witcher. “So Or ask a customer for their email address, or deliver a promotion? UK fashion retailer River Island found that convenience, value and customer service were its customers’ top priorities.

Point of Sale 298

Point of Sale Checkout Consumer Promotions 298

Retail TouchPoints

JULY 21, 2022

Wade are putting a microscope on how social networks, retailers and other apps are using health data and other Personal Identifiable Information (PII) to create a customized (and helpful) user experience. Stay tuned for our new Marketing Playbook, which will launch on July 28.

Marketing 279

Marketing Advertising Consumer Customer Retention 279

Cisco Retail

JULY 16, 2021

Retail initiatives like BOPIS and curbside pickup saw a huge increase during the pandemic, but retailers must continue to evolve these experiences, moving away from email and app-based interactions to new messaging channels and location-based triggers. Using RCS Business Messaging to create interactive customer experiences.

Customer Retention 145

Customer Retention Promotions Location Customer Experience 145

Inside Retail

APRIL 11, 2021

An insights tool from CommBank is helping businesses learn more about their customers to improve overall customer experiences. For more than 30 years, Greenhalgh has worked in customer-facing businesses, one of which ranked among Australia’s biggest wholesale exporters of meat. It’s a terrific vehicle for us.

Advertising 130

Advertising Customer Retention Accounting Wholesale 130

Hyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. CMSWire) The better the experience, the more likely that person will return and give the brand their business. (PR Find ways to promote your customers on social media. (No Here are my top five picks from last week.

Customer Experience 17

Customer Experience Customer Retention Location Promotions 17

I Vend

AUGUST 10, 2022

Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised. Research from iVend shows that non-monetary rewards can double customer retention compared to dollars and cents.

Customer Retention 98

Customer Retention Customer Experience Promotions Point of Sale 98

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

It offers limitless possibilities to help shape the future of online and in-store shopping, highlighting real-time personalization, data democratization, and the use of information to improve the customer experience as potential applications. Improve Customer Experience. Increase Customer Retention Rate.

Customer Retention 110

Customer Retention Inventory Management Customer Experience Kiosk 110

Retail Focus

AUGUST 25, 2024

The integration of digital systems facilitates better communication across different departments and geographical locations, ensuring that all parts of the business are aligned and responsive to market demands. Enhanced Customer Experience: Chatbots enhance the shopping journey.

Consumer 130

Consumer Inventory Management Customer Retention Fashion 130

Inside Retail

MAY 23, 2024

Unlike omnichannel strategies that expand selling channels and customer experiences, unified commerce integrates every part of the retail process into a single platform. This includes backend operations and customer-facing systems like POS, providing a seamless experience for both customers and businesses.

Drop-Shipping 147

Drop-Shipping Returns Shipping Customer Retention 147

Inside Retail

MARCH 7, 2023

Immersive shopping experiences According to Tang, due to the uptake of digital technologies across different age demographics during the pandemic, including first-time digital shoppers, consumers in APAC have grown accustomed to contactless self-services despite returning to in-store shopping.

Customer Retention 130

Customer Retention Consumer Returns Shopping 130

I Vend

APRIL 12, 2022

The European Business Review recently reported , for example, on research that put the cost of acquisition at five times higher than retention. When it comes to profitability, the gains are even more compelling: Bain & Co’s research shows that a 5% increase in customer retention can ramp up profits by anything from 25% to a massive 95%.

Payment Services 98

Payment Services Customer Retention Customer Experience Promotions 98

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

POS systems for small retailers used with different store locations can help you look at each store individually and in a full view that integrates data from all stores. How does it manage, track customers, and keep their data up to date? That will lead to servicing more customers at a time and saving your customers time and energy.

Point of Sale 98

Point of Sale Customer Retention Management Promotions 98

I Vend

MARCH 14, 2023

Mobile POS allows store associates to get alongside customers as they are making their buying decisions. It offers a wide range of customer-focussed services: for example: Locate items – the associate can use the mPOS to see which items the shopper has browsed, or reserved, online, and help them locate the item in the store.

Shopping 98

Shopping Point of Sale Payment Services Checkout 98

Hyken

APRIL 5, 2022

Customer retention provides exponentially increasing returns for your business. However, some companies can have high retention but low satisfaction. Your customers may come back because your products are affordable until another company that offers lower prices comes along.

Customer Retention 59

Customer Retention Returns Customer Experience Marketing 59

Rangeme

JULY 29, 2022

Most merchants know faster fulfillment will lead to a better customer experience, but there are actually benefits to nearly every aspect of your business when you prioritize a better delivery experience for your customers. Better Customer Retention. 3 Unexpected Benefits of Fast Fulfillment. More Sales.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

Retail Minded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Customer Retention 52

Customer Retention Promotions Customer Experience Marketing 52

Indigo 9 Digital

MAY 10, 2023

Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work. We continue to leverage the advantages of our mobile app to elevate the personalization of the customer experience and deepen customer engagement….Our

Payment Services 52

Payment Services Customer Retention Location Retail Trends 52

Storis

DECEMBER 2, 2024

An Urban Revival It is also important to note the location of home buying. Track customer interactions, preferences, and purchase histories to target marketing efforts. Loyalty Programs : Develop loyalty programs that reward repeat customers with exclusive offers and discounts. It’s important to make a great first impression.

Marketing 64

Marketing Finance Home Furnishings Customer Retention 64

RETAIL MANAGEMENT SOFTWARE

JULY 8, 2024

Managing inventory, processing sales efficiently, and providing a seamless customer experience are just a few critical tasks. Improved Efficiency Automating tasks such as inventory management, sales tracking, and reporting streamlines operations, allowing staff to focus on customer service and boosting productivity.

Sporting Goods 52

Sporting Goods Payment Services Inventory Management Point of Sale 52

Indigo 9 Digital

FEBRUARY 27, 2023

Its strategy for success has centred around a progressive investment in its employees, a world class customer experience, a focus on technology and innovation and an aggressive store expansion. As you will learn Starbucks’ excellent customer service and exceptional long-term growth is not a coincidence.

Payment Services 52

Payment Services Customer Experience Location Customer Retention 52

Indigo 9 Digital

MAY 10, 2023

Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work. The company has also stated that: “digitally engaged customers purchase 2 to 3 times as many products as those that are not digitally engaged."

Location 52

Location Customer Retention Consumer Customer Experience 52

V Count

MARCH 28, 2024

By optimizing the utilization of available resources and streamlining the customer journey, businesses can create a more positive and pleasant environment for their customers. This not only enhances the overall customer experience, but also contributes to increased customer loyalty and ultimately, improved business performance.

Management 52

Management Customer Experience Customer Retention Store Layout 52

V Count

MARCH 28, 2024

By optimizing the utilization of available resources and streamlining the customer journey, businesses can create a more positive and pleasant environment for their customers. This not only enhances the overall customer experience, but also contributes to increased customer loyalty and ultimately, improved business performance.

Management 52

Management Customer Experience Customer Retention Store Layout 52

Star Miconics

MARCH 29, 2024

Armed with mPOS-enabled scanners, warehouse workers and sales associates can now address customer inquiries, locate inventory, and access product details instantly, improving service quality and operational efficiency. Omnichannel retailers use barcodes to locate in-stock items and “buy online, pick up in-store” (BOPIS) orders quickly.

Payment Services 59

Payment Services Inventory Management Checkout Point of Sale 59

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

CJ Retail Solutions

AUGUST 11, 2024

This guarantees that the customer experiences a seamless and enduring brand impression throughout their entire shopping journey. All things considered, retail merchandising is an effective strategy for enhancing a brand’s identity and giving consumers a consistent brand experience. Personalized Customer Experience.

Point of Sale 52

Point of Sale Customer Experience Promotions Merchant Services 52

Independent Retailer

NOVEMBER 19, 2024

This type of brand loyalty in retail is the most resilient, as customers remain loyal despite competitive offers, such as lower prices or convenient locations. Customers choose a particular brand because it provides the most favorable conditions: convenient location, low prices or fast delivery.

Wholesale 52

Wholesale Customer Retention Returns Marketing 52

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92