Inside Retail

JUNE 17, 2025

Australia’s second largest telecommunications provider Optus has agreed to pay a $100 million fine for unconscionable conduct when selling its products and services to hundreds of customers. The consumer eventually went to a community legal centre to seek help on cancelling the contracts.

Telecommunications 213

Telecommunications Consumer Accessories Planning 213

Small Biz Trends

JULY 5, 2025

Verizon has unveiled a significant transformation in its customer experience aimed at small businesses and consumers alike. This level of transparency empowers small business owners to take control of their telecommunications needs without extensive back-and-forth communication.

Customer Experience 101

Customer Experience Telecommunications Technical Support Customer Retention 101

Small Biz Trends

JUNE 24, 2025

The company is set to release its second-quarter earnings report on July 21, 2025, providing a timely opportunity for small business owners to assess the performance and trends within the telecommunications sector. The webcast presentation will kick off at 8:30 a.m. Eastern Time, following the release of detailed materials at 7:00 a.m.

Telecommunications 119

Telecommunications Planning Marketing Customer Experience 119

Small Biz Trends

JUNE 4, 2025

Market Opportunities: Key sectors such as telecommunications, e-commerce, sustainable products, and tourism offer diverse opportunities for Native American entrepreneurs to thrive while fostering community engagement. They blend traditional values with modern business strategies, creating a unique approach that resonates with consumers.

Telecommunications 78

Telecommunications Finance Marketing Planning 78

Small Biz Trends

JUNE 28, 2025

The telecommunications giant has introduced a short-term military suspension option, making it easier for those deployed for less than 90 days to maintain their services at a reduced cost. Verizon is stepping up its game in support of the military community with a new set of benefits tailored for service members and their families.

Payment Services 96

Payment Services Telecommunications Employee Engagement Accessories 96

Small Biz Trends

JUNE 26, 2025

“Members of our military in training or on short-term national missions deserve a solution tailored to their needs,” said Sowmyanarayan Sampath, CEO of Verizon Consumer. Verizon’s latest initiative highlights a growing trend among telecommunications companies to embrace niche markets such as military families.

Payment Services 80

Payment Services Telecommunications Management Returns 80

Retail TouchPoints

MARCH 6, 2025

Given its primary role as a telecommunications provider, it can be easy to overlook the fact that Verizon also is one of the most ubiquitous retailers in the U.S. This kind of rapid growth is a sign of the brands strength, but not too long ago, Verizons consumer business was struggling. We missed guidance twice in a year.

Telecommunications 179

Telecommunications Consumer Store Operations Customer Experience 179

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 249

Consumer Telecommunications Fulfillment Customer Experience 249

Retail TouchPoints

JULY 1, 2022

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.). Johnson co-founded Enjoy in 2014 after leaving JCPenney and currently serves as its CEO.

Telecommunications 325

Telecommunications Finance Store Operations Consumer 325

Retail TouchPoints

JANUARY 19, 2024

The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country.

Telecommunications 264

Telecommunications Customer Experience Consumer Shopping 264

Inside Retail

JULY 25, 2023

Eight telecommunication operators have been warned by the Australian Communications and Media Authority (ACMA) after they failed to provide “adequate safeguards” to customers regarding disconnections. The post Eight telcos get final warnings over consumer protection rule breaches appeared first on Inside Retail.

Telecommunications 130

Telecommunications Consumer Management 130

Retail TouchPoints

MARCH 2, 2021

To date, Cardlytics has provided more than $500 million in cash back to consumers in partnership with advertisers across a variety of industries, including retail, restaurant, telecommunications, direct-to-consumer, grocery and travel. This creates real value for consumers, advertisers and our bank partners.”.

Advertising 200

Advertising Telecommunications Returns Consumer 200

Inside Retail

MAY 13, 2021

We expect much better from large businesses like Telstra, but all businesses in Australia have a responsibility to ensure sales staff are not breaching consumer law by manipulating or tricking consumers into buying products or services they do not need or cannot afford.”.

Payment Services 217

Payment Services Telecommunications Consumer Planning 217

Retail TouchPoints

APRIL 1, 2021

Humans have been dynamically evolving the concept of loans and credit in commerce for hundreds of years — culminating in the explosion of consumer credit cards in the 20th century. consumers have now used a buy now pay later (BNPL) service. . The BNPL Generation. A Win for Merchants Too. Repeat purchases. No chargeback risk.

Merchant Services 279

Merchant Services Payment Services Telecommunications Checkout 279

Retail TouchPoints

MAY 2, 2024

As consumers demand more flexible payment options, it is no surprise that the digital top-up card industry has had a strong year. As the industry evolves, it will be crucial for stakeholders to remain adaptable, leveraging data and partnerships to meet the changing needs of consumers in a digital-first economy.

Customer Retention 278

Customer Retention Payment Services Marketing Telecommunications 278

Retail TouchPoints

DECEMBER 13, 2022

After two years of pandemic-driven online shopping, many consumers are stepping back out into the world and into physical stores. Now, instead of one or the other, consumers are using both offline and online channels seamlessly within the same buying journey.

Telecommunications 279

Telecommunications Advertising Location Kiosk 279

Retail TouchPoints

APRIL 22, 2024

However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations. In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer).

Customer Experience 330

Customer Experience Telecommunications Checkout Marketing 330

Retail TouchPoints

APRIL 29, 2021

Enjoy , which Johnson founded in 2014, brings the store experience to consumers’ homes via a technology-powered “mobile store” operation. . “In At the moment, Enjoy primarily operates in the telecommunications and consumer electronics verticals via partnerships with AT&T in the U.S.,

ATS 191

ATS Telecommunications Store Operations Consumer 191

Inside Retail

OCTOBER 10, 2022

The Office of the Australian Information Commissioner (OAIC) said it was investigating whether the Singapore Telecommunications Ltd-owned company took reasonable steps to protect customer data and comply with privacy laws. The agency added that it finds there was a breach of Australian privacy law, it can seek civil penalties of up to A$2.2

Telecommunications 130

Telecommunications Accounting Consumer 130

Inside Retail

MAY 30, 2024

Telecommunications company Optus remained the most distrusted brand last year, followed by social media giant Facebook/Meta and airline Qantas. Roy Morgan noted a significant increase in the level of district consumers have for companies.

Supermarket 162

Supermarket Telecommunications Grocer Department Stores 162

Inside Retail

JULY 11, 2024

Australia plans to introduce a law by the end of the year forcing internet companies to proactively stop hosting scams or face hefty fines, the top consumer regulator said on Friday, potentially setting up another showdown with Big Tech. But the amount lost by Australians to scams tripled to $2.7 billion (US$1.8

Telecommunications 130

Telecommunications Advertising Accounting Consumer 130

Inside Retail

JUNE 30, 2024

The bad news was that company CFO Mat Friend admitted that Nike fell short of its plan, telling investors on its June 27 conference call: “We experienced meaningful shifts in consumer traffic in key markets – particularly in Greater China, where brick-and-mortar traffic declined as much as double-digits versus prior year.” per cent.

Marketing 246

Marketing Telecommunications Sporting Goods Promotions 246

Inside Retail

OCTOBER 5, 2021

Neill’s background is telecommunications but she said the idea for Mys Tyler had been brewing since 2014, when she was living in New York. While Mys Tyler started out with the goal of making shopping easier for consumers by helping them find clothes that fit, the impact has been much greater, Neill said.

Fashion 247

Fashion Telecommunications Social Commerce Returns 247

Inside Retail

AUGUST 29, 2021

Meanwhile, US telecommunications company Verizon is doing its bit to help by waiving charges for calls to Afghanistan from August 24 through to September 6. The move will apply to consumer and business wireless customers as well as residential landline customers. ” Australia’s response. .

Telecommunications 245

Telecommunications Checkout Consumer ATS 245

Retail TouchPoints

DECEMBER 23, 2020

In 2021, businesses in the United States will face new VAT rules for selling to final consumers in Europe. The new rules broadly extend a 2015 VAT adjustment for certain sales of digital, telecommunications and broadcast services to include ecommerce goods. Thankfully, the EU decided to push the compliance deadline from Jan.

Payment Services 207

Payment Services Telecommunications Accounting Planning 207

Hunton Andrews Kurth

OCTOBER 13, 2023

The FTC announced a Notice of Proposed Rulemaking (NPRM) targeting misleading and hidden fees, commonly known as “junk fees,” and how businesses may advertise and market prices to consumers. The NPRM was drafted based on over 2,000 public comments to the FTC’s Advance Notice of Proposed Rulemaking published in November 2022.

Telecommunications 104

Telecommunications Advertising Consumer Marketing 104

Retail TouchPoints

MARCH 15, 2024

He has supported the launch of countless new ventures aimed at bringing more value to telecommunications, media, and CPG industries. Previously, as a management consultant, Montvilas helped clients around the globe to devise the most effective go-to market strategies.

Inventory Management 264

Inventory Management Telecommunications Location Marketing 264

Retail Focus

SEPTEMBER 28, 2022

Austria’s second-largest telecommunication brand, Magenta Telekom, has boosted digital engagement, growing app use and interactions by 150%, thanks to a solution from MoEngage, the leading insights-led customer engagement platform.

Telecommunications 130

Telecommunications Customer Experience Consumer Marketing 130

Retail TouchPoints

DECEMBER 5, 2022

Japanese consumers are extremely savvy, with purchases based on quality, value, packaging, style, reviews and of course, pricing. Ads are everywhere and Japanese consumers are very receptive to advertising. Japanese consumers are very loyal, and reward systems work very well. Transparency is important in building trust.

Shopping 173

Shopping Advertising Fulfillment Telecommunications 173

Inside Retail

JUNE 24, 2024

Retailers have always denied treating suppliers badly, but the Australian Competition and Consumer Commission has found compelling evidence of exploitation and unconscionable conduct which has been accepted by the Federal Court. The Australian Competition and Consumer Commission has experience with divestiture of supermarkets.

Grocer 130

Grocer Supermarket Telecommunications Consumer 130

Inside Retail

DECEMBER 1, 2022

George has extensive experience and background in telecommunications, media and corporate finance. His departure bookends a turbulent time for the company whose founder Tony Nash was ousted in a boardroom stoush which eventually led to the resignations of most of the board’s directors over several months.

Telecommunications 130

Telecommunications Finance Advertising Management 130

365 Retail

JUNE 19, 2023

The UK’s largest telco retail space, the store presents a seamless integration of physical and digital experiences for consumers, laying a foundation for a novel retail strategy in the telecommunications industry. EE has raised the curtain on a visionary new flagship store, The EE Studio, at Westfield London, White City.

Telecommunications 98

Telecommunications ATS Consumer Planning 98

365 Retail

AUGUST 30, 2022

Stripping out price impacts using the July ONS Consumer Price Index (CPIH) of 8.8 percent y/y as rising costs put a squeeze on consumer spending. Only small businesses operating in the information, media and telecommunications sector (+9.6% Although small business sales rose 4.5 percent y/y growth in May. percent y/y.

Payment Services 109

Payment Services Telecommunications Consumer Marketing 109

365 Retail

SEPTEMBER 15, 2022

Linebarger has more than twenty-five years’ experience across telecommunications, finance and digital commerce. With its Composable Commerce solutions, Astound Commerce can further transform its clients’ digital propositions by implementing custom technology solutions to provide consumers with a unique brand experience.

Telecommunications 81

Telecommunications Finance Customer Experience Consumer 81

Inside Retail

AUGUST 14, 2022

“The tech categories, like phones and computers, are very much so integrated into our customers’ lives these days, and they’re no longer a ‘discretionary’ purchase – they’re a must-have for a lot of consumers. We’ve definitely seen [those purchases] become less discretionary as time goes on,” Smart said.

Telecommunications 130

Telecommunications Net Profit Fulfillment Location 130

Retail Times

MAY 3, 2023

Leading global consultancy partnership Kearney has today released new data showing revenue predictions and sentiment from senior telecommunications and consumer goods lead around the metaverse. Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides!

Telecommunications 40

Telecommunications Accounting Consumer 40

Nvidia

NOVEMBER 9, 2021

As we continue to explore Omniverse, we have high expectations on broadening accessibility, cost savings and enhanced user and consumer experiences. NVIDIA Omniverse has proven the power of real-time, path-traced visualization so we can go from customer concept to live product experiences in record time.”.

Telecommunications 99

Telecommunications ATS Location Consumer 99