Retail TouchPoints

FEBRUARY 23, 2022

To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy. No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere.

Payment Services 328

Payment Services Checkout Telecommunications Social Commerce 328

Inside Retail

OCTOBER 5, 2021

The social-commerce app matches women with a contributor sharing a similar body type who can guide them on the best styles to suit their physical characteristics. Neill’s background is telecommunications but she said the idea for Mys Tyler had been brewing since 2014, when she was living in New York.

Fashion 246

Fashion Social Commerce Telecommunications Returns 246

Retail TouchPoints

APRIL 22, 2024

However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations. In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer).

Customer Experience 306

Customer Experience Telecommunications Checkout Marketing 306