Inside Retail

MAY 5, 2025

These generations shopping journeys across many categories are now heavily influenced by digital, even if the physical purchase occurs within a store or, in the case of a B2B buyer, through a salesperson. The appeal of social commerce lies in its ability to turn inspiration into action in just a few taps. More than 3.8

Consumer

Retail TouchPoints

JANUARY 13, 2025

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. While this underscores the inevitability of returns, it also highlights the need for retailers to refine their digital strategies.

Returns

Retail TouchPoints

JULY 9, 2025

However, while social ecommerce is predicted to be a $1 trillion sector by 2028 , a striking contradiction exists: platforms are racing ahead with integrated shopping features, but consumer trust isn’t keeping pace. These statistics suggest businesses are all-in with social ecommerce, yet consumers are hesitant.

Merchant Services

Inside Retail

APRIL 28, 2025

In the early years of online shopping, bricks-and-mortar retailers were terrified about “showrooming” This was the idea that consumers would browse products in stores – touch them, try them on – and then go and buy them cheaply online. Our research shows that consumers demand a unified shopping experience.

Social Commerce

Inside Retail

JULY 23, 2025

The cream of Australia’s online retail industry attended the first day of the event, at the ICC in Sydney’s Darling Harbour, to discuss the future of e-commerce, with a packed line-up of presenters. Around 47 per cent of shoppers begin their product discovery on online marketplaces as opposed to Google.

Fulfillment

Retail TouchPoints

JUNE 26, 2025

Rapid shifts in consumer behavior, combined with accelerating technological innovation, require retailers to prioritize mobile site excellence more urgently than ever. Consumer expectations have already evolved dramatically. Gone are the days when consumers exclusively visited retailer websites or apps for their shopping needs.

Social Commerce

Inside Retail

MAY 5, 2025

Some of the key initiatives the denim and accessories brand has implemented include an in-depth analysis of its ideal consumer base, a content creator platform and community called Team True and a new-and- improved loyalty program. Consumers want more than just transactional perks.

Social Commerce

Retail TouchPoints

JULY 22, 2025

As the ecommerce landscape continues to intensify and consumer behaviors evolve, marketers must prepare with identity-resilient strategies. Consumers are expected to spend more in 2025. With 85% now shopping online , the rise of social commerce is pushing brands of all sizes to prioritize their digital strategy.

Social Commerce

Inside Retail

FEBRUARY 2, 2025

A survey by software broker Capterra showed 78 per cent research products on platforms like TikTok before purchasing and 54 per cent have shopped directly through social media apps; however, the Love Song survey by Live Nation found that 83 per cent prioritise real-world experiences over digital ones.

Social Commerce

Retail TouchPoints

NOVEMBER 7, 2024

In fact, 54% of marketers planned to activate their 2024 holiday campaigns in Q3. But consumers have spoken, and 89% think pre-October is “too early” for brands to launch their Christmas marketing campaigns, according to new data from brand tracking company Tracksuit.

Marketing

Retail TouchPoints

MARCH 11, 2025

The volatile inflationary environment meant consumers spent more on household essentials and groceries. In turn, they were more savvy (even thrifty) while shopping for discretionary goods. are exploring which trends truly had long-term ripple effects on consumer behaviors. Click here to register for the CI&T session.

Social Commerce

Inside Retail

JUNE 23, 2025

As live shopping emerges as retail’s most interactive frontier, brands are racing to meet consumers in the moment on screens, in real time and ready to engage. This new wave of commerce fuses entertainment with instant buying power, reshaping how Australians discover and shop for products online.

Shopping

Inside Retail

JULY 3, 2025

Amazon Live, QVC and Whatnot – what do these shopping platforms have in common? They all play in the livestream shopping space, an increasingly popular way for American consumers to purchase goods online. As reported by analytics firm Statista , livestreaming e-commerce generated nearly $682.5 trillion (8.16 trillion (8.16

Shopping

Retail TouchPoints

JUNE 10, 2025

Retail is undergoing a generational shift, and at the center of it is a powerful and misunderstood consumer: Gen Z. However, Gen Z doesn’t shop like their predecessors. They’ve grown up in a world shaped by social media, rapid technological advancement and rising social consciousness.

Social Commerce

Retail TouchPoints

DECEMBER 11, 2024

The holiday shopping season appears to start earlier each year, with Black Friday and Cyber Monday deals extending for weeks and retailers constantly competing for consumers attention. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

Point of Sale

Inside Retail

FEBRUARY 4, 2025

Chinese consumers are now adjusting to a “new normal” in response to evolving market conditions, prompting businesses to rethink their strategies. The 2025 China Consumer Survey by AlixPartners reveals a significant shift in spending priorities, reflecting changing consumer behaviours and economic dynamics.

Consumer

Retail TouchPoints

JULY 10, 2025

As a result, they will expect shopping journeys to be quick, intuitive and uninterrupted. Younger consumers will expect retailers to be upfront about how they handle personal information, and they’ll want clear, easy ways to choose how much they share. Should Retailers Embrace Cryptocurrency Payments?

Merchant Services

Retail Focus

MARCH 7, 2025

The e-commerce industry has experienced rapid growth and transformation in recent years, driven by technological advancements, changing consumer preferences, and global market shifts. The Rise of Mobile Commerce (M-Commerce) Mobile commerce, or m-commerce, is one of the fastest-growing segments of e-commerce.

Social Commerce

Retail TouchPoints

DECEMBER 27, 2024

Make Convenience Your First Priority Above all else, Gen Z values convenience when shopping. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. The ease of online shopping is partly driven by flexible return policies. Across generations, 24% of online clothing purchases are returned.

Returns

Inside Retail

JULY 24, 2025

After revolutionising the way Australians write, search and problem-solve, ChatGPT is now ready to reshape how consumers shop and most significantly, how they buy. Although in early testing, this new tool will allow consumers to complete a purchase without ever leaving the chat window.

Checkout

Retail TouchPoints

JULY 23, 2025

Pacsun will host a week-long Super Brand Day shopping event on TikTok Shop from July 24-30, featuring the launch of new styles, exclusive discounts, creator appearances and a series of livestream events. Discovering new products and brands on TikTok is how the next generation shops,” said Brieane Olson, CEO of Pacsun in a statement.

Shopping

Retail TouchPoints

JANUARY 7, 2025

If the events of 2024 taught us anything, its that value can mean many different things depending on a consumers demographics, psychographics and cultural context. Holiday sales data from Mastercard, Visa and Salesforce pointed to improving consumer confidence. Question 1: What does my target consumer value?

Advertising

Inside Retail

JULY 10, 2025

Born into smartphones and social feeds, the generation is rewriting the rules of fashion in the world’s most populous country. They shop with their thumbs, discover with their eyes and influence their friends. Gen Z consumers are actually trend-first consumers. It’s Gen Z. And they’re only getting started.

Social Commerce

Retail TouchPoints

FEBRUARY 19, 2025

The rising middle class and the government’s support are among the factors that help to increasingly digitalize all commerce in China. This market also is responsible for the world’s largest online shopping day. Advanced data analytics has been a major force that has helped Chinese marketplaces excel.

Social Commerce

Inside Retail

FEBRUARY 20, 2025

The rise of the singles economy appears to be a long-term phenomenon, Damien Yeo, consumer and retail analyst at BMI told Inside Retail. Single customers will continue to shape new shopping priorities through their individual lifestyle choices. This move is more than just a trend, it indicates a fundamental market transformation.

Social Commerce

Inside Retail

DECEMBER 4, 2024

For 80 to 1,100 Snap Tokens— users can shop designer collections from Valentino, Prada and Miu Miu for their Bitmoji avatars. Snapping a bargain Patrons of Prada or Miu Miu will struggle shopping in-store to purchase much under $1000. And in December, Valentino added new styles to the Bitmoji offering.

Fashion

365 Retail

DECEMBER 24, 2024

In 2024, the sector navigated a period of change driven by shifting consumer expectations, economic pressures, and evolving workplace dynamics. A new government in the UK introduced policies that have influenced business operations and consumer spending patterns, particularly in areas such as taxation and sustainability incentives.

Retail Trends

Inside Retail

JANUARY 16, 2025

Until recently, there didnt seem to be a limit to the price that consumers would pay for a luxury status symbol, such as a leather handbag. per cent), the US will remain a key market for luxury brands, attracting affluent consumers and driving sales across various product categories, Zheng said.

Merchant Services

Retail TouchPoints

OCTOBER 17, 2024

Qualified influencers will be able to create custom shoppable storefronts featuring Foot Locker products, and then link to that storefront from their social media accounts as well as tag specific products they mention. This is an immersive program bringing basketball culture to fans, sneaker enthusiasts and local communities. ”

Marketing

Retail TouchPoints

MARCH 5, 2025

Our strategy is all about creating todays Tarzhay , offering everyday discovery and delight for millions of families and ensuring Target is a consumer favorite for years to come. Target Chairman and CEO Brian Cornell touted FY 2024s 1.4% Target Chairman and CEO Brian Cornell touted FY 2024s 1.4%

Planning

Small Biz Trends

JULY 5, 2025

Mobile Commerce Importance: Over 50% of online transactions are made via mobile devices, emphasizing the need for responsive website design and mobile-friendly shopping experiences to enhance customer satisfaction and conversion rates. Moreover, social media impacts consumer behavior significantly.

Payment Services

Retail Gazette

JANUARY 22, 2025

Second-hand purchasing isnt just a trend; its a transformation of consumer behaviour, offering both economic and environmental benefits, he says. Gartner Marketing Practice senior director analyst Matt Moorut notes there is a desire among younger shoppers to shop sustainably.

Fashion

A1 Retail

JULY 2, 2025

Practical, focused, and easy to consume, it’s been thoughtfully designed to fit around buyers and deliver maximum value in minimal time. From social commerce and sustainability to licensing, merchandising and consumer psychology, the sessions offer buyers and brands a holistic view of where retail is headed, and how to stay ahead of it.

Marketing

Retail TouchPoints

JULY 16, 2025

Consumers today are a lot more informed and more intentional — they definitely do their research,” said Heidi Lim, VP of Ecommerce at Patrick Ta Beauty in this week’s episode of the Retail Remix podcast. Makeup artist Patrick Ta is a master of beauty, but mastering retail requires a whole different set of brushes.

Shopping

365 Retail

JANUARY 7, 2025

Despite Gen Z often being stereotyped as the TikTok generation, Millennials now outshop their younger consumer counterparts across TikTok, Instagram and Facebook, according to the latest research by the Retail Technology Show (RTS). RTSs research shows that the average shopper bought 11 times in the last 12 months on TikTok, up +37.5%

Social Commerce

Inside Retail

APRIL 30, 2025

Its unknown how that might affect consumer spending this year. Its changing how brands engage with consumers in many ways; for example, giving marketing teams the ability to create more immersive, personalised and seamless experiences. IR : What are your expectations for consumer sentiment and spending in the year ahead?

Social Commerce

Retail TouchPoints

FEBRUARY 26, 2025

Simply put, Adaptive Retail is any commerce experience that brings consumers what they want, wherever and whenever they want it. The next generation of consumer is scrolling on social platforms, they’re binge-watching on streaming platforms, theyre spending their time playing games Minecraft, Roblox, Fortnite, Spatial.

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