Retail TouchPoints

JULY 2, 2024

But one area of commerce has stubbornly resisted this move toward digitization — wholesale. There are three major players in the retail industry — the brands that make the products, the retailers that sell the products and the consumer who buys from the retailer,” said Max Rhodes, Co-founder and CEO of B2B marketplace Fa i re.

Wholesale 264

Wholesale Merchant Services Marketing Payment Services 264

Retail TouchPoints

JULY 26, 2021

If you’re a wholesale retailer or brand owner and you haven’t already launched a direct-to-consumer sales channel, you’d better be thinking about it. The global pandemic not only accelerated the growth in ecommerce, it highlighted the shortcomings of wholesale-only sales channels. Fulfillment and Returns.

Wholesale 279

Wholesale Payment Services Fulfillment Returns 279

Retail TouchPoints

MARCH 5, 2021

The beverage alcohol company, which has operated as a traditional distributor-based wholesale business for decades, is currently in the process of building out standalone websites for its key brands as it moves toward becoming a customer-centric omnichannel operation. Moving from Traditional DTC to a Digital-First Approach. “So

Wholesale 261

Wholesale Consumer Marketing Fashion 261

Retail TouchPoints

NOVEMBER 25, 2024

Now, Bogg Founder and CEO Kim Vaccarella is bringing the bag to even more consumers thanks to a new partnership with Target. It was around the time Hurricane Sandy hit the Jersey Shore, so we decided to donate the bags to people as they returned to their homes on the island and get groups involved for donations.

Wholesale 275

Wholesale Advertising Sporting Goods Marketing 275

Inside Retail

AUGUST 15, 2021

Many retailers are also seeing a spike in product returns accompanying this change, with Accenture research showing returns of online purchases can reach three times the number of returns for products bought in-store. However, this approach is short-sighted and ignores the clear message that returns are sending us.

Returns 246

Returns Home Furnishings Customer Experience Wholesale 246

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months.

Consumer 328

Consumer Fulfillment Department Stores Sporting Goods 328

Retail TouchPoints

DECEMBER 13, 2021

With retailers already pushing out holiday sales to entice consumers to buy early and avoid delivery delays due to supply chain congestion, one tactic that they will lean on to entice customers is buy now, pay later (BNPL). BNPL Can Have an Effect on Consumers and Retailers.

Payment Services 264

Payment Services Consumer Returns Management 264

Retail TouchPoints

JUNE 17, 2025

It includes unsold devices, returned items that can’t be sold as new and warranty-covered products. One major factor is online shopping, as studies show that return rates for online electronics purchases can reach 20% compared to just 8% when in-store. They connect retailers straight to wholesale buyers who want the products.

Returns 147

Returns Wholesale Consumer Marketing 147

Retail TouchPoints

FEBRUARY 17, 2025

As digital commerce expands and consumers increasingly demand same-day or next-day delivery options, implementing advanced solutions like voice picking technology can transform how retail distribution centers operate. Reduce Return Volumes Accuracy is essential in order fulfillment, and errors can quickly erode customer trust.

Fulfillment 214

Fulfillment Inventory Turnover Apparel Shipping 214

Inside Retail

AUGUST 22, 2023

billion, with its wholesale distribution business PFD registering sales growth of 28 per cent due to strong trading with existing customers and new customer acquisition. Woolworths CEO Brad Banducci said the year marked a “return to relative stability” after several years of material Covid-related disruption. per cent to $4.3

Consumer 246

Consumer Supermarket Wholesale Returns 246

Inside Retail

APRIL 15, 2025

Apparel business Hard Rock has been caught engaging in resale price maintenance as well as making misleading representations about consumers rights. Hard Rock also admitted to making false or misleading representations to consumers about the length of time a consumer has to seek a remedy for a faulty product or return an incorrect one.

Apparel 130

Apparel Wholesale Returns Consumer 130

Retail TouchPoints

APRIL 1, 2024

It flipped the script and put the power with the consumer, and that changed the entire category. Once you’ve disrupted, it resets consumer expectations. We have a really good product that has driven very high consumer satisfaction, which means even though it may be six or seven years later, they’re coming back to us.

Wholesale 261

Wholesale Consumer Shipping Customer Experience 261

Inside Retail

SEPTEMBER 19, 2023

“Customers returned to shopping in stores, with retail store sales increasing 17.5 This had an impact on online sales, a trend noted across the industry as customers returned to pre-pandemic shopping behaviours,” said Michael Daly, CEO and MD at KMD Brands. Gross profit increased 13 per cent to $599.7 per cent to $91.4

Net Profit 264

Net Profit Wholesale Outdoor Returns 264

Inside Retail

JUNE 20, 2021

Eschewing trends, the company has grown by expanding into complementary categories, such as homewares and kids’ clothing, and diversifying its business model across wholesale, direct-to-consumer and licensing. They’re at the mercy of their wholesale and licencing customers.”. But in recent years, Ralph Lauren has struggled.

Consumer 231

Consumer Wholesale Fashion Marketing 231

Retail TouchPoints

MAY 30, 2025

Vans, he said, is making strategic moves now that will help return the company to healthy growth in the future, including reducing distressed sales, closing margin-eroding wholesale accounts and reducing sales to value stores.

Wholesale 147

Wholesale Accounting Outdoor Marketing 147

Retail TouchPoints

MAY 2, 2022

Consumers have started taking sustainability into account when deciding what to buy and where to buy it. This is especially true for younger consumers: some 75% of millennials say they consider sustainability when making a purchase. Mitigating Returns. When returns do occur, far too often these items simply end up in landfills.

Drop-Shipping 334

Drop-Shipping Returns Supply Chain Management Shipping 334

Inside Retail

MARCH 16, 2025

CP Axtra, the awkwardly-named parent company of Thailands familiar Makro and Lotuss stores and the countrys largest wholesale-retail conglomerate, reported a strong set of results for the fourth quarter of 2024 and for the whole year. Wholesale sales under Makros four different banners grew by 4.7 billion Thai baht (US$4.0

Wholesale 130

Wholesale Net Profit Supermarket Accounting 130

Retail TouchPoints

MARCH 19, 2021

The retail world is experiencing a significant change in how consumers are interacting with their brands. Long term, consumers expect to be able to interact digitally even with companies that don’t traditionally have a robust online presence. In the U.S. alone, ecommerce sales are expected to reach $794 billion, an increase of 32.4%

Consumer 260

Consumer Customer Experience Jewelry Wholesale 260

Retail TouchPoints

NOVEMBER 14, 2024

Sweeping return-to-office policies and consumers’ focus on attending in-person events and experiences are inspiring them to experiment with fashion by pairing their comfy clothes and kicks with pieces that tie to what’s trending on social , whether that be “quiet luxury,” “book smart style” or “coastal grandmother” (Yep, that’s a real thing.)

Consumer 147

Consumer Marketing Wholesale Shipping 147

Retail TouchPoints

APRIL 12, 2021

Touted as part of its “Move to Zero” sustainability efforts, Nike Refurbished will take like-new, gently worn or cosmetically flawed shoes that have been returned within the company’s 60-day “wear test” window, and fix them up to be resold at Nike stores. The timing is ripe as consumers increasingly seek out sustainable products and brands.

Wholesale 264

Wholesale Returns Consumer Location 264

Retail TouchPoints

AUGUST 7, 2023

consumers can get $20 off orders of $40 or more using the code STAPLES20 through Aug. Since Q2 2021, DoorDash has been aggressively expanding its reach via delivery deals with a wide range of retailers, including Rite Aid , Dollar General , BJ’s Wholesale Club , Tractor Supply and Kroger.

Wholesale 246

Wholesale Returns Location Consumer 246

Inside Retail

MAY 29, 2025

We appreciate that international shipping and returns can be a barrier, so finding the right local opportunities to offer an immersive brand experience was important to us while allowing us to connect in person with valued customers in the physical form. The brand awareness opportunity is unmatched.

Boutique 182

Boutique Drop-Shipping Accessories Wholesale 182

Inside Retail

NOVEMBER 18, 2024

There is also subdued consumer sentiment and the rising cost of doing business. It aims to entrench itself as a lifestyle brand renowned for delivering affordable discretionary luxury to its consumers year-round. It’s not easy to be a mid-market retailer in Australia right now. Growth opportunities are hard to come by.

Marketing 246

Marketing Shopping Customer Experience Wholesale 246

Retail TouchPoints

AUGUST 7, 2024

After a little more than a year in his role as EVP and Chief Consumer Officer, Jim Dausch has stepped down from his post at Under Armour , according to an SEC filing from the company. 30, 2024, Liedtke will take over the brand post and report directly to President and CEO Kevin Plank, who returned to Under Armour in April 2024.

Drop-Shipping 264

Drop-Shipping Wholesale Customer Experience Shipping 264

Retail TouchPoints

SEPTEMBER 6, 2023

In 2019, Hanna Andersson shifted to a fully DTC model , closing all its stores and ending its wholesale business. With no plans to return to brick-and-mortar, the company’s new loyalty program offers the brand another avenue to maintain contact with its consumers.

Drop-Shipping 264

Drop-Shipping Wholesale Shipping Returns 264

Inside Retail

JUNE 19, 2022

The business helps luxury brands, distributors and wholesalers clear end-of-line and off-season products through online marketplaces, such as Farfetch, Net-A-Porter, Vestiaire Collective and The Iconic, as well as its own e-commerce site, Azura Runway. “We’re Luxury’s discount problem. However, Wood saw an opportunity.

Fashion 246

Fashion Wholesale Returns Shipping 246

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. Once the pandemic hit, our wholesalers had to close their stores, and we had to rethink our entire email plan,” said Florin.

Wholesale 264

Wholesale Accounting Marketing Outdoor 264

Retail TouchPoints

OCTOBER 13, 2021

Launched in 2016 as a DTC business, Vuori has since expanded to brick-and-mortar via wholesale at retailers including Nordstrom and REI , as well as with 10 standalone stores. Despite a widespread return to offices and schools, consumers still appear to be enjoying the more comfortable fashions they adopted in droves during the pandemic.

ATS 264

ATS Wholesale Apparel Shipping 264

Inside Retail

JUNE 15, 2025

Thailand’s The Nation newspaper reported that, in 2023, the wholesale and retail trade sector contributed about THB2.8 The digital revolution has irrevocably altered consumer shopping behaviours. Thai consumers are increasingly turning to online platforms like Lazada, Shopee and TikTok Shop for everything from fashion to groceries.

Shopping 130

Shopping Wholesale Consumer Department Stores 130

Inside Retail

MARCH 21, 2023

per cent of direct-to-consumer (DTC) sales. The outdoors brand also made its first deliveries to wholesale partners in Europe and Canada during the half and launched French, German and Canadian websites. By brand, Kathmandu’s sales rebounded 51.2 per cent to $194 million. Online sales normalised at $26 million and represented 13.6

Outdoor 246

Outdoor Wholesale Apparel Returns 246

Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. They invest in new storefronts and build strong wholesale relationships.

Shipping 264

Shipping Wholesale Fulfillment Consumer 264

Inside Retail

SEPTEMBER 26, 2024

In the last five years, a bevy of brands including Nike, Levi’s, Crocs and Under Armour have turned their attention to their consumers as they looked to cut out the middleman. And it’s little wonder given that in the US alone, direct-to-consumer (D2C) e-commerce sales are expected to grow 16.4 per cent to reach US$197.11

Wholesale 246

Wholesale Marketing Consumer Returns 246

Wiser

OCTOBER 15, 2019

Direct-to-consumer strategies have transformed retail, both in the way consumers shop and how brands and retailers manufacture, market, and sell. Importantly, a winning direct-to-consumer business will artfully navigate the relationships between brand, retailer, and consumer. What Does Direct to Consumer Mean?

Wholesale 92

Wholesale Consumer Shipping Advertising 92

Retail TouchPoints

SEPTEMBER 9, 2021

The retailer managed digital growth despite direct-to-consumer penetration falling to 41.2% The company’s retail revenue rose 52% , with strong in-store sales offsetting an 18% decline in digital sales as shoppers returned to brick-and-mortar. Lululemon posted an extremely strong quarter, led by a 61% net revenue increase to $1.5

Wholesale 269

Wholesale Outdoor Accessories Apparel 269

Retail TouchPoints

NOVEMBER 6, 2023

The core of this approach is “aligning our brand with the values and expectations of today’s consumers, while expanding our reach and optimizing our operations.” For example, Princess Polly incorporated Fit Finder and AR Try-On technology from Snap into its ecommerce experience and has seen a reduction in returns.

Wholesale 263

Wholesale Fashion Consumer Marketing 263

Retail TouchPoints

AUGUST 14, 2020

Lucky Brand is a wholesaler of dungarees and related lifestyle apparel as well as a retailer. We’re not buying the inventory at a retail cost to the consumer. We expect any equity investments should be returned within a year after integration of operations.”.

Payment Services 264

Payment Services Wholesale Apparel Returns 264

Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers. Having a direct line with consumers via D2R provides brands with first-party retail data in a whole new way.

Consumer 246

Consumer Wholesale Marketing Returns 246