article thumbnail

Australians return to the malls despite a plunge in consumer confidence

Inside Retail

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. Comparable sales of major retailers and specialty stores were up by 11.2 per cent to 90.4 per cent in 2022.”.

Returns 264
article thumbnail

How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” . In-Store Returns Trending Up, But Not Pouring In.

Returns 328
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Ways To Rein In Costly Online Returns

Retail TouchPoints

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

Returns 179
article thumbnail

IRI research shows rebound in consumer sentiment

Mass Relators

CHICAGO – Consumer sentiment is on the rise after the unprecedented circumstances of 2020 took a toll on the financial health of many Americans. The Consumer Sentiment Index is up seven points in July 2021 compared to July 2020. IRI anticipates younger consumers will buy even more pet products in the coming year.

article thumbnail

What Rewe’s hybrid concept says about the future of checkout-free stores

Inside Retail

Back in 2020, Amazon opened its first Amazon Go store in Seattle, introducing consumers to the concept of full-size, cashierless grocery stores. He added that the tracking software developed for Covid tracing in many countries has also made consumers amenable to being tracked through their phones.

Checkout 130
article thumbnail

Marketers Need to Rethink Strategies for Attracting Younger Generations

Retail TouchPoints

Predictably, BCG found that Gen Z and millennials are increasingly turning to grocery shopping over take out and online marketplaces instead of specialty stores. That means your marketing efforts should treat each consumer as an individual, personalizing each sale. 5 Tips for Staying Relevant to Young Consumers.

Marketing 149
article thumbnail

Off-Price Retail: A Double-Edged Tool For Brands With Excess Inventory Needs

Retail TouchPoints

In the past, repurposing it required a meticulous approach that was equal parts complicated and time-consuming. Without real-time visibility or existing systems in place to manage excess levels, cross-functional teams wasted valuable time and resources on work that didn’t produce valuable returns on investment.