Inside Retail

JULY 24, 2025

After revolutionising the way Australians write, search and problem-solve, ChatGPT is now ready to reshape how consumers shop and most significantly, how they buy. According to recent reports, OpenAI is developing a payment and checkout feature inside ChatGPT. ChatGPT has announced the inevitable. The implications are tangible.

Checkout 147

Checkout Social Commerce Payment Services Consumer 147

Small Biz Trends

JULY 13, 2025

Responsive Customer Service: Providing prompt and effective customer support is essential for building trust and encouraging repeat business in a competitive landscape. In today’s digital age, launching a successful eCommerce business is more attainable than ever. Use platforms where your target audience spends time.

Payment Services 98

Payment Services Checkout Inventory Management Advertising 98

Small Biz Trends

JULY 5, 2025

Mobile Commerce Importance: Over 50% of online transactions are made via mobile devices, emphasizing the need for responsive website design and mobile-friendly shopping experiences to enhance customer satisfaction and conversion rates. Moreover, social media impacts consumer behavior significantly.

Payment Services 104

Payment Services Consumer Shopping Checkout 104

Retail TouchPoints

JULY 14, 2025

Taking your retail brand to the next level and attracting an equity investment based on the value of your brand requires not only business acumen but strategies for brand protection. Brand identity and value must also be protected by complying with consumer protection, privacy and advertising laws. Trademark registrations in the U.S.

Payment Services 148

Payment Services Advertising Consumer Customer Experience 148

365 Retail

JULY 2, 2025

E-commerce businesses recognise the need to focus on mobile-first designs and launch specific applications for users’ convenience. Besides, integrating payment systems that process transactions instantly is a benefit. A similar focus on personalised digital experiences can be seen in the rise of casino non AAMS platforms.

Payment Services 52

Payment Services Customer Retention Social Commerce Advertising 52

365 Retail

MAY 8, 2025

From one-click payments to predictive reordering, every element has been shaped to reduce hesitation and increase conversion. In this setting, users dont just consume; they participate. These platforms not only replicate live dealer experiences but also focus on rapid financial processing, making customers feel safe and valued.

Payment Services 52

Payment Services Social Commerce Boutique Shopping 52

Retail TouchPoints

NOVEMBER 14, 2024

aligns with the company’s focus on expansion in this country, which is already its largest single market, representing 29% of group revenue, according to the Wall Street Journal. Sweden-based Klarna’s decision to file its IPO in the U.S. The company was recently valued by analysts in the $15 billion range.

Merchant Services 147

Merchant Services Payment Services Shopping Marketing 147

Retail TouchPoints

NOVEMBER 8, 2024

Sune not only taps into the digital scale of platforms like Instagram, but also the human touch of shopping-centric TV networks like QVC. An app is a very difficult way to launch a commerce business, by the way,” Beitler admitted. We also use AI to do a style quiz and collect information about that consumer.”

Payment Services 298

Payment Services Shopping Jewelry Consumer 298

Inside Retail

FEBRUARY 17, 2025

The themes on display are often indicative of the global trends affecting consumers and retail. In the past year or so, KPMG has published global research papers that add further insights to the big trends affecting retail models and consumer behaviour. Statista has reported that the global value of social commerce will grow from US$1.3

Payment Services 130

Payment Services Social Commerce Department Stores Fashion 130

365 Retail

MARCH 27, 2025

Joe Wicks MBE, the fitness entrepreneur behind The Body Coach The programme continues across multiple stages, with sessions tackling sustainability, social commerce, digital transformation, and employee engagement.

Payment Services 59

Payment Services Social Commerce Employee Engagement Returns 59

Retail TouchPoints

JUNE 7, 2021

The increase in social media usage, combined with a tandem increase in online purchasing, proved to be the push both consumers and brands needed to move into the burgeoning realm of social commerce. All other platforms, including Twitter , Pinterest , TikTok and Snapchat , were in the single digits.

Payment Services 249

Payment Services Social Commerce Consumer Advertising 249

Retail TouchPoints

FEBRUARY 21, 2023

Recent headlines about Meta ’s Instagram and Facebook doing away with shopping features on their platforms might appear to be a retreat in the social commerce wars. Social commerce sales in the U.S. Social commerce sales in the U.S. YouTube also reported an ad revenue miss in Q4 2022, with its $7.96

Social Commerce 246

Social Commerce Advertising Merchant Services Shopping 246

Retail TouchPoints

OCTOBER 21, 2022

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. Embedded finance has become big business: McKinsey estimated that the sector reached $20 billion in revenue in the U.S. Denise Leonhard, VP and GM, Venmo.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Retail TouchPoints

MARCH 30, 2022

Navigating the past two years of digital changes has been a challenging yet invigorating time for brands and social media users alike. From the large spike of social platform users and increased time spent online to measurement fluctuations, everyone has developed new behaviors and preferences within the social space.

Social Commerce 324

Social Commerce Payment Services Checkout Shopping 324

Retail TouchPoints

JULY 24, 2023

It’s no secret that social commerce — that is, retail interactions that begin (and sometimes also end) on social media platforms — is big business. The partners surveyed 28,500 of this desirable consumer set from across the U.S., New research from Havas Media Network , in partnership with Snap, Inc.

Social Commerce 246

Social Commerce Payment Services Consumer Shopping 246

Retail TouchPoints

JULY 28, 2021

Klarna is continuing to build out its solution suite with two new acquisitions, moving beyond the buy now, pay later space with the goal of becoming a “retail bank, payments and shopping service,” according to the company. Social commerce is expected to account for $84 billion in U.S. retail sales by 2024 , with 40% of U.S.

Social Commerce 264

Social Commerce Payment Services Comparison Shopping Shopping 264

Retail TouchPoints

OCTOBER 21, 2021

The payments provider has worked to stay at the cutting edge of relevant trends, including the buy now, pay later (BNPL) services that are currently experiencing massive growth and are expected to surge during the holidays. “We Social Commerce Adds Synergies, but PayPal Must Integrate Them Correctly.

Merchant Services 288

Merchant Services Payment Services Social Commerce Consumer 288

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Wiser

APRIL 3, 2023

You choose the product you want, put in your shipping and payment information, checkout, and then go straight back to scrolling through your feed. This is social commerce. What Is Social Commerce? It’s important to note that social commerce is related to, but not the same as, eCommerce.

Social Commerce 167

Social Commerce Advertising Payment Services Promotions 167

Retail TouchPoints

JANUARY 12, 2024

As 2024 advances, the importance and reach of paid social media advertising will only continue to grow. Social commerce value will keep on growing. The value of social commerce continues to grow rapidly and is shaping the future of online retail. E-sellers will leverage social channels more than ever.

Social Commerce 320

Social Commerce Beauty and Health Advertising Merchant Services 320

Inside Retail

JANUARY 16, 2022

During periods of lockdown, social media emerged as a key form of communication, opening an opportunity for retailers to accelerate the development of social commerce in the APAC region. China continues to lead the world in social commerce. In those under 40, this figure jumped to 1 in 3.

Social Commerce 130

Social Commerce Beauty and Health Payment Services Accounting 130

Inside Retail

DECEMBER 14, 2022

When it comes to social commerce or ‘shopper-tainment’, the valuations of this burgeoning space can fluctuate wildly. One report claimed that social experiences will directly influence US$42 billion of e-commerce sales in Southeast Asia by the end of 2022. A refresher. The TikTok revolution.

Social Commerce 130

Social Commerce Marketing Checkout Wholesale 130

Retail TouchPoints

APRIL 18, 2023

Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. As shopping journeys become increasingly complex, it’s harder for brands to put themselves in front of their consumers at exactly the right moment. Shopping is everywhere.

Merchant Services 288

Merchant Services Payment Services Social Commerce Returns 288

Independent Retailer

FEBRUARY 15, 2022

by PingPong Payments. Social commerce is a subset of ecommerce, and harnesses the purchasing power of young customers on innovative new retail platforms. In 2021, social commerce sales increased by over 35 percent, totaling a spend of over $36 billion, still only 10 percent of what the Chinese market will spend. .

Social Commerce 98

Social Commerce Payment Services Marketing Fulfillment 98

Retail TouchPoints

JUNE 17, 2022

The platform estimates that 8 million of its users (a.k.a. Combine that with what we already know about Pinterest users’ propensity to buy , and suddenly the platform doesn’t seem like such an unlikely vehicle (pun intended) for auto sales. The Convergence of Car Sales and Social Commerce. Not Your Father’s Auto Sales.

Merchant Services 299

Merchant Services Social Commerce Advertising Payment Services 299

Retail TouchPoints

NOVEMBER 11, 2021

Curious about how consumer attitudes and behaviors are evolving? What consumers really want from brands and retailers. EY (Ernst & Young) has been tracking changing consumer sentiments since the onset of COVID-19 and will soon launch its 8 th Future Consumer Index. 17 from 12 to 12:30 p.m. 17 from 2:15 to 2:45 p.m.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. This is far from Klarna’s first foray beyond the world of payments. Consumers can also set product price ranges to decide whether it’s a good time to buy.

Merchant Services 290

Merchant Services Shopping Drop-Shipping Consumer 290

Retail TouchPoints

AUGUST 25, 2020

Since China is several months ahead of the rest of the world in both its pandemic outbreak and recovery, we have been paying close attention to how retailers in China responded during and after the crisis, how Chinese consumer behavior has changed since the pandemic, and how retailers are adapting to these new consumer habits.

Payment Services 306

Payment Services Fulfillment Consumer Store Operations 306

Retail TouchPoints

JULY 12, 2021

The Flipkart Group includes ecommerce marketplace Flipkart , digital fashion destination Myantra , Flipkart Wholesale , online travel company Cleartrip and a majority stake in the payments app PhonePe. The new funding is a major vote of confidence in the potential of digital commerce in India, still a relatively nascent market.

Wholesale 309

Wholesale Social Commerce Fashion Consumer 309

Inside Retail

MAY 29, 2024

The rise of online shopping scams presents significant reputational risks for e-commerce businesses of all sizes if they don’t take proactive measures to help protect consumers. Last year, Aussie online shoppers lost more money than ever to scams, including various ‘trojan horse’ methods that imitate e-commerce retailers.

Payment Services 286

Payment Services Advertising Shopping Consumer 286

Retail TouchPoints

APRIL 18, 2023

His platform Flip — described as a “shopping social network” — already has more than 1,000 brands participating, including E.l.f. It was “a normal ecommerce marketplace, not rocket science,” said Agha, but what his marketplace did differently was elicit product reviews from real consumers.

Marketing 279

Marketing Payment Services Beauty and Health Fulfillment 279

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

DECEMBER 2, 2020

Personalization also increases the relevance of ads on social platforms, which can spark unplanned purchases that create the same enjoyment as making an impulse buy in person. Consumers use the internet to conduct research, get recommendations from friends, family and influencers and compare prices before making a final decision.

Social Commerce 259

Social Commerce Checkout Payment Services Consumer 259

Retail TouchPoints

JANUARY 23, 2023

A series of executive shifts at Pinterest in the span of one week indicate that the social platform is gearing up for the next stage of its push into social commerce. Bornstein joined the company through the acqui s ition of her AI-powered shopping platform The YES in June 2022.

Social Commerce 221

Social Commerce Payment Services Marketing Shopping 221

Inside Retail

NOVEMBER 29, 2021

Here are five concepts for global consumers to be on the lookout for…. Lifestyle commerce. Traditional e-commerce businesses sold general goods but did not offer a new lifestyle. That’s where digital “super-platforms” came in. Social commerce. Merging online and offline. Celebrity live-stream selling.

Shopping 246

Shopping Payment Services Advertising Social Commerce 246

Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

Payment Services 290

Payment Services Consumer Marketing Fast Fashion 290

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. These links also can leave users susceptible to malware being downloaded on their devices.

Shipping 282

Shipping Clienteling Returns Shopping 282