Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 248

Consumer ATS Location Apparel 248

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. One in four consumers are shopping more with small brands.

Consumer 311

Consumer Drop-Shipping Shipping Returns 311

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. Having the best product or lowest shipping fee will no longer guarantee you a sale. For a vast majority of consumers, a positive delivery experience inspires fierce brand loyalty. Delivery transparency : Real-time updates about location and shipping status notifications.

Shipping 277

Shipping Merchant Services Fulfillment Checkout 277

Retail TouchPoints

SEPTEMBER 28, 2021

Global direct-to-consumer brands (DTC) reaped exponential rewards, especially from Millennial and Gen Z shoppers. Even traditionally more high-touch categories such as luxury goods, fragrances and cosmetics did exceptionally well with cross-border consumers.

Consumer 235

Consumer Shipping Location Returns 235

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 262

Consumer Fulfillment Shipping Location 262

Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

Shipping 244

Shipping Wholesale Fulfillment Consumer 244

Retail TouchPoints

DECEMBER 10, 2021

The rise of buy online, pick up in-store (BOPIS) and the lingering demand for more open spaces have made centers offering plenty of fresh air, easy access between parking facilities, and stores and amenities that go beyond just retail, all very attractive to consumers. A Variety of Brands in One Location Create a Better Experience.

Location 307

Location Shopping Fulfillment Grocer 307

Retail TouchPoints

OCTOBER 12, 2023

These include a $10 monthly reward that can used for just about any purchase as well as 20% off CVS Health brand products, free one- to two-day shipping on online orders, free same- or next-day delivery on pharmacy orders and access to a 24/7 pharmacist helpline. The CVS Rewards Tracker. Photo courtesy CVS) Four years in, the program has 6.5

Consumer 248

Consumer Beauty and Health Shipping Location 248

Inside Retail

APRIL 30, 2024

Team Global Express e-Care is the carrier’s new direct-to-consumer shipping solution, partnering with e-commerce retailers to enable confidence, choice and control. However, e-commerce consumers’ expectations are too often left in limbo as they wait for their grand unboxing. Will this store deliver to my location?

Shipping 147

Shipping Customer Experience Checkout Returns 147

Independent Retailer

OCTOBER 31, 2022

With more consumers shopping online each year, brands need to be prepared for a significant increase in orders. The 2022 holiday season is just around the corner, and with it comes a plethora of shipping challenges. With more consumers shopping online each year, brands need to be prepared for a significant increase in orders.

Shipping 79

Shipping Fulfillment Planning Management 79

Inside Retail

APRIL 26, 2024

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. According to research from McKinsey, 71 per cent of consumers expect companies to deliver personalised interactions. Four key trends stand out as high-growth opportunities for online retailers.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. The company divided it logistics network into eight regions designed to operate self-sufficiently, with commonly purchased items placed into multiple locations throughout the country.

Fulfillment 248

Fulfillment Shipping Supply Chain Management Consumer 248

Inside Retail

DECEMBER 13, 2023

One 2022 study found Shein typically receives orders within five to seven days and can then send the products directly to consumers via air freight. Shipping can still take up to two weeks, depending on the product and a shopper’s location. Reporting by Katherine Masters in New York and Corina Pons in Madrid.

Fast Fashion 130

Fast Fashion Fashion Consumer Apparel 130

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

Returns 243

Returns Drop-Shipping Wholesale Shipping 243

Inside Retail

FEBRUARY 12, 2024

With 30 per cent of global container trade going through the Suez Canal, the Red Sea shipping crisis is having a significant impact on supply chains globally. According to research from JP Morgan , this has also increased shipping costs, with routes from Asia to Europe becoming almost five times more expensive.

Shipping 130

Shipping Management Location Marketing 130

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 310

Returns Drop-Shipping Merchant Services Shipping 310

Retail TouchPoints

MAY 6, 2024

Through IoT, these managers can seamlessly maintain safer, more service-friendly, energy- and cost-efficient environments by accessing data from the cloud and gaining remote, real-time visibility into their equipment across multiple locations. Temperatures during business hours are set to keep staff and guests comfortable.

Store Operations 238

Store Operations Management Location Customer Experience 238

Retail TouchPoints

OCTOBER 4, 2022

The ecommerce giant noted that the program was introduced to help consumers as they weather rising costs on essentials. The company reports that members of the Prime Access program saved an average of $1,600 last year through shipping savings, coupons and membership discounts. compared to the full cost of $14.99

Payment Services 260

Payment Services Shipping Planning Consumer 260

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers wouldn’t repurchase from a brand after a poor returns experience. consumers and retain repeat customers. consumers coming back for more.

Returns 185

Returns Drop-Shipping Shipping Consumer 185

Inside Retail

NOVEMBER 11, 2021

We are witnessing rapid growth in direct-to-consumer (D2C) sales by brands. Prominent examples include PepsiCo, which has launched two direct-to-consumer websites selling pantry staples and snacks, and Heinz, which now sells bundles of products from its “Heinz to Home” websites in several countries including Australia.

Consumer 130

Consumer Fulfillment Shipping Location 130

Rangeme

OCTOBER 4, 2022

Whether it’s through online ordering with curbside pickup or purchasing directly from a retailer, meeting the omnichannel demands of the modern consumer requires brands to support several buying options in the most useful, convenient, and accurate way. while collecting data from consumer actions to inform marketing decisions.

Location 52

Location Returns Consumer Point of Sale 52

Retail TouchPoints

DECEMBER 18, 2023

BJ’s joins our growing community of national retail and grocery chains, totaling over $100 billion in revenue and more than 30,000 locations throughout North America, in leveraging microservices to quickly stand up new capabilities that improve operations, delight customers and lower costs,” said Darpan Seth, CEO of Nextuple in a statement.

Fulfillment 230

Fulfillment Wholesale Shipping Management 230

Inside Retail

JANUARY 11, 2022

Retailers are now investing significant resources into logistics, deploying the latest inventory management systems, automating warehouses and hiring hundreds of hardworking staff in an effort to pick, pack and ship online orders as quickly as possible. Using this stock to fulfil online orders is known as ship-from-store. .

Fulfillment 200

Fulfillment Shipping Inventory Management Location 200

Retail TouchPoints

SEPTEMBER 25, 2023

In general, when you’re trying to speed up delivery and still provide a wide assortment of products, that puts the burden largely on inventory, and getting that inventory positioned close to the end consumer. Retailers have to right-size consumer expectations.

Returns 296

Returns Supply Chain Management Fulfillment Customer Experience 296

Retail TouchPoints

MARCH 31, 2022

The service will be powered by Premier Parcel, a new company owned by IM Properties, with the lockers located next door to Sendik’s at The Corners of Brookfield, a mixed-use facility in Brookfield, Wis. Premier Parcel members can have any items from any courier shipped to the lockers.

ATS 251

ATS Shipping Location Consumer 251

A1 Retail

MARCH 25, 2024

200 sites by May 2024, with the expectation that Royal Mail will ultimately use lockers in 3 000 locations as the UK network grows in the coming years. The outdoor and indoor Open Locker Network allows consumers to send, return and pick up parcels at a time that suits them.

Drop-Shipping 59

Drop-Shipping Consumer Returns Outdoor 59

Retail TouchPoints

AUGUST 23, 2022

has launched the Business Optimization Of Shipping and Transport engine, or BOOST, which leverages data, AI and machine learning to choose the best fulfillment option for both the customer and LS&Co.’s BOOST locates items across LS&Co. s bottom line. The in-house technology is part of LS&Co.’s

Fulfillment 235

Fulfillment Shipping Accounting Consumer 235

Mass Relators

OCTOBER 18, 2021

NEW YORK – More than 80% of Americans are worried that their packages will arrive late or they’ll be victims of fraud this holiday season, according to a new consumer study released Monday. The challenge for retailers will be to deliver an exceptional experience regardless of where, when and how consumers choose to shop.

Shipping 52

Shipping Promotions Shopping Checkout 52

Inside Retail

JULY 13, 2023

What we’ve seen since this handover is a period of exponential growth across our direct-to-consumer (DTC) channels, as well as with our wholesale distribution. Our Chadstone store is perfectly located – positioned amongst some of the leading brands in the market – and enabling us to highlight the story and history behind Reebok.

Planning 246

Planning Wholesale Shipping Location 246

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

OCTOBER 25, 2022

The North Face has unveiled a five-year growth plan that will add up to 300 global retail and partner locations, with more than 70 new stores in North America. Stores also will beef up BOPIS and ship-from-store options to support omnichannel consumer journeys. “As Portland, Ore.; Indianapolis; Wauwatosa, Wis.;

Planning 147

Planning Point of Sale Shipping Outdoor 147

Retail TouchPoints

SEPTEMBER 29, 2023

The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. WHP Global will roll out flagship-style Toys ‘R’ Us stores throughout the U.S. beginning next year in a partnership with Go!

Planning 278

Planning Specialty Retailers Shipping Returns 278

Retail TouchPoints

MAY 10, 2023

For consumer-packaged goods (CPG) brands wanting to lead their category at major retailers, it’s critical to be strategic and adaptable with a logistics strategy. While many brands try to shave pennies off transactional transportation costs, that won’t drive long-term success in retail locations.

Shipping 247

Shipping Inventory Management Location Management 247

Retail TouchPoints

JUNE 9, 2023

Consumers are becoming increasingly mindful about sustainability when it comes to shopping habits, and luxury retail is responding by investing in sustainable initiatives that will protect the environment while still allowing them to continue delivering luxurious items.

Clienteling 225

Clienteling Fast Fashion Shipping Fashion 225

Retail Minded

FEBRUARY 20, 2024

While store cards can offer awesome perks like discounts, cashback, rewards points, and free shipping, it’s prudent to shop around to find the best fit for your needs. In this guide, we’ll explain why store credit credits are a great option for consumers. Say goodbye to shipping fees! Pretty great if you ask me!

Consumer 52

Consumer Finance Payment Services Shipping 52

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

Fulfillment 297

Fulfillment Shipping Inventory Management Management 297

Inside Retail

APRIL 16, 2024

million units shipped versus 50.1 million units shipped by Apple. Nabila Popal, research director with IDC’s worldwide tracker team, also noted that there is growth in value and average selling prices as consumers opt for more expensive devices knowing they will hold onto their devices longer.

Shipping 130

Shipping Promotions Advertising Marketing 130