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Coldwater Creek Acquires Soft Surroundings, Adopts New Returns Solution

Retail TouchPoints

The newly combined retailer has selected the Chief Returns Officer solution from Newmine , which has a predictive analytics functionality that will help the retailer quickly analyze and take corrective actions on why customers return merchandise.

Returns 277
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Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Retail TouchPoints

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 272
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Digital transformation bags strong results for Hitachi Capital Consumer Finance

Retail Times

Hitachi Capital Consumer Finance (HCCF), one of the UK’s leading retail point of sale provider today announces impressive profits of £60.2m The results and continued investments during the period leave the business well positioned to grow in 2021/22 as lockdown measures ease and consumer confidence returns.

Finance 77
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Ann Summers names new finance director as CFO exits

Retail Gazette

Ann Summers chief financial officer John Boyle is retiring from the retailer after 11 years, as Kristina Moln-Page is promoted to finance director of the company. Moln-Page currently serves as head of finance of the business, having previously joined Ann Summers in May 2022 as strategic project consultant. Profit was up 3% to £61.8m

Finance 52
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BNPL: A Win-Win for Retailers and Consumers as the Holidays Approach

Retail TouchPoints

With retailers already pushing out holiday sales to entice consumers to buy early and avoid delivery delays due to supply chain congestion, one tactic that they will lean on to entice customers is buy now, pay later (BNPL). BNPL Can Have an Effect on Consumers and Retailers.

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Latitude Group says it won’t pay ransom to cyber attack criminals

Inside Retail

Australian consumer finance firm Latitude Group Holdings Ltd will not pay a ransom to those behind a cyber attack last month, saying it will be detrimental to customers and cause harm to the broader community by encouraging further attacks.

Finance 246
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Tackling rising returns: how to improve efficiency while enhancing customer experience

Retail Gazette

The beginning of the year is traditionally a peak period for returns and 2024 has been no exception, with retailers experiencing a surge in unwanted items being sent back. The trend is being driven by several factors, including the cost-of-living crisis, with returns volumes increasing notably.