Inside Retail

MAY 15, 2022

Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items. The ACCC said the business said consumers could only return faulty items by contacting the retailer within 30 days of receiving the order.

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Retail TouchPoints

FEBRUARY 9, 2024

Rakuten has returned to New York Fashion Week and is offering its members exclusive items for pre-sale from the runway shows of designers Prabal Gurung , Sergio Hudson , Patricia Bonaldi ( PatBO ) and Rachel Scott ( Diotima ). The items will be revealed in the designers’ respective shows during NYFW, which kicks off Feb.

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Fashion Returns Shopping ATS 236

Inside Retail

JANUARY 30, 2022

For the first time ever, a runway show for people with disabilities will feature at Afterpay Australian Fashion Week (AAFW) in May. . Fashion brand Christina Stephens, led by Jessie Sadler, is one of the founding members of the group. .

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Fashion ATS Returns Consumer 331

Retail Gazette

OCTOBER 2, 2023

A host of major fast fashion players, including Zara and Asos, are cracking down on serial returners who shop online by reducing promoted items or introducing fees for items sent back. In the past, consumers have been used to ordering numerous different sizes and colours of the same product before making their final choice.

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Fast Fashion Returns Fashion Promotions 101

Inside Retail

DECEMBER 13, 2023

With Zara-owner Inditex and H&M set to disclose their most recent sales results, investors will be focused on one major question: how are the two fast-fashion pioneers responding to the current market leader, Shein? Shein accounted for nearly one-fifth of the global fast-fashion market in 2022, outpacing Zara and H&M.

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Retail TouchPoints

MARCH 1, 2023

Athletic-inspired fashion retailer Hibbett is adding Happy Returns Return Bars to its more than 1,100 Hibbett and City Gear stores across the U.S., allowing online shoppers to quickly return items from hundreds of retailers without the need for boxes or labels. That partnership has since been expanded chainwide.

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Returns ATS Kiosk Customer Experience 244

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

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Returns Markdowns Inventory Management Customer Experience 277

Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

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Returns Home Furnishings Supply Chain Management Consumer 244

Inside Retail

APRIL 17, 2023

In the world of fashion, it has been speculated that it could be possible that future designs on the runways of London, Milan, New York and Paris, could come from generative artificial intelligence programs. According to Sarah Neill, CEO and founder of Mys Tyler , the world of fashion has been ripe for disruption for a long time now.

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Fashion Fast Fashion Returns Inventory Management 245

Retail TouchPoints

OCTOBER 31, 2023

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. in the first quarter to a mere 1.6% in the first quarter to a mere 1.6%

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Clienteling Returns Fashion Apparel 263

Inside Retail

AUGUST 29, 2023

Global plus-size fashion retailer City Chic says sales declined 15.8 per cent in the June financial year driven by soft consumer demand in all markets. The post Soft consumer demand dents City Chic’s sales, fuelling loss appeared first on Inside Retail. For the 12 months to July 2, group sales were $268.4

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Consumer Fashion Returns Marketing 246

Retail TouchPoints

AUGUST 24, 2023

The deal may eventually include Shein shop-in-shops at some of Forever 21’s 540 brick-and-mortar stores, which are heavily concentrated in malls, as well as offering consumers the ability to return Shein items at Forever 21 locations.

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Fast Fashion Fashion Apparel Returns 224

Inside Retail

JUNE 19, 2022

Australian fashion tech business Azura Fashion Group is banking on the booming circular economy for growth. Azura Fashion Group was born out of the uproar caused by Burberry’s revelation in 2018 that it had destroyed millions of dollars worth of excess stock, rather than sell it at a discounted price, to protect its brand image.

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Fashion Wholesale Returns Shipping 246

Retail TouchPoints

APRIL 23, 2021

Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million. Returnly currently facilitates returns and replacements for online orders for more than 1,800 merchants.

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Merchant Services Payment Services Returns Fashion 276

Retail TouchPoints

JUNE 28, 2022

Recommerce, the sale of secondhand merchandise, is a hot topic as consumers become more enthused about recycling goods rather than contributing to enormous mountains of landfill waste. While secondhand marketplaces are steadily growing, they barely make a dent in the billions of items today’s consumers generate. Take the U.S.

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Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Returns Payment Services Shipping Accounting 226

Retail Focus

JANUARY 11, 2024

‘Muted’ Golden Quarter fashion sales were buoyed by a Black Friday boost to order volumes, while fashion revenues rose +6% compared to 2022 in December, the latest data from True Fit, the leading AI platform that decodes size and fit for consumers and apparel and footwear retailers. Over BFCM, True Fit saw 2.4

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Fashion Apparel Returns Consumer 147

Inside Retail

JANUARY 15, 2023

Fast fashion brand H&M recently launched Loooptopia, a Roblox game focused on creating, trading and recycling digital fashion items. Then complement fashion items with accessories, dance moves, music tracks and special effects to create different performances on the Loooptopia catwalk. Fashion for the future.

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Fast Fashion Fashion Thrift Store Accessories 277

Inside Retail

DECEMBER 5, 2022

Australia’s “longest-running consumer fashion event” – the Paypal Melbourne Fashion Festival 2023 (MFF) – will return to the Royal Exhibition Building in March. Brendan McClements, CEO of Visit Victoria, said the festival will attract thousands of visitors to the nation’s fashion capital next year.

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Fashion Planning Returns Consumer 130

Retail Focus

MAY 31, 2023

Longmartin Properties Ltd, a joint venture between Shaftesbury Capital and the Mercers’ Company, has announced that Odd Muse, the independent ‘investment fashion’ label, has returned to The Yards , Covent Garden for its second pop-up, following its highly successful debut bricks-and-mortar experience at the destination last month.

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Retail Gazette

OCTOBER 17, 2023

Almost one in every six garments bought on Black Friday will be returned, with Gen Z and Millennials leading the way as the highest returning cohorts, new data from AI platform True Fit reveals. This compares to the average UK shopper who plans to spend £239 on fashion during the Black Friday weekend, rising to £334 for Millennials.

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Returns Fashion Accessories Advertising 104

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof.

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Returns Apparel Fashion Supply Chain Management 247

Inside Retail

JUNE 28, 2023

Fast fashion has normalised using garments for short periods of time, and throwing them away when trends change, driving an unsustainable pattern of overproduction and overconsumption. It envisions that fast fashion will be out of fashion, and that economically profitable re-use and repair services will be widely available.

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Fashion Fast Fashion Returns Management 245

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

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Returns Merchant Services Consumer Shopping 246

Retail TouchPoints

OCTOBER 20, 2022

When they’re ready to try something new, they can exchange styles for three new ones with unlimited exchanges and returns, free priority shipping and complimentary laundering services. Fashion subscription service Stitch Fix is also continuing to experience declines in its business.

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Fashion Shipping Returns Consumer 276

Inside Retail

DECEMBER 7, 2023

PayPal Melbourne Fashion Festival announced its return for 2024 and with it a detailed programme featuring some of Australia’s most successful designers and brands. The premium runways will feature over 80 designers, across 12 shows at the Royal Exhibition Building as a celebration of the national fashion landscape.

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Fashion Returns Consumer ATS 130

Inside Retail

JUNE 6, 2021

After a tumultuous year, the much anticipated Afterpay Australian Fashion Week (AAFW) hit Sydney last week, marking the return of live shows once again around the world. Anna Brennan, The Iconic, general manager of fashion. First Nations Fashion & Design. Alice McCall. Images: Getty. Images: Getty.

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Fashion Accessories Returns Consumer 246

Inside Retail

AUGUST 15, 2021

Many retailers are also seeing a spike in product returns accompanying this change, with Accenture research showing returns of online purchases can reach three times the number of returns for products bought in-store. However, this approach is short-sighted and ignores the clear message that returns are sending us.

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Returns Home Furnishings Customer Experience Fashion 246

Inside Retail

FEBRUARY 25, 2024

As Chinese consumer spending on luxury goods continues to surge, luxury brands are doing everything they can to enhance their overall appeal. According to Euromonitor research, Chinese consumer spending on luxury goods is expected to hit $88 billion by 2028.

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Consumer Fashion Marketing Accounting 130

Inside Retail

OCTOBER 4, 2022

Celebrities and international crowds have descended on the French capital, marking the fashion industry’s sweeping return as it rides a post-pandemic spending frenzy. ” A glimpse of Issey Miyake’s Spring-Summer 2023 women’s ready-to-wear collection show during Paris Fashion Week. Source: Reuters.

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Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. Recommerce checks many boxes for both consumers and businesses. Why the strong growth, particularly during a time of economic upheaval?

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Consumer Thrift Store Apparel Returns 310

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

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Customer Experience Returns Shipping Consumer 244

Inside Retail

FEBRUARY 26, 2023

Customers want a quick, simple, and flexible return process and the peace of mind that if they don’t like an item, they can easily return it. Retailers know that hyper convenience is essential to the e-commerce proposition, and many continue to offer ‘free returns’ to remain competitive. Why do people return goods?

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Returns Shipping Fashion Social Commerce 130

Retail Gazette

MARCH 13, 2024

Zalando has forecast a return to growth this year as it revealed it will be opening up its logistics business to more players, describing it as a new evolved pan-European “ecosystem”, in a bid to boost to its performance. to €14.6bn in 2023. The retailer also also expects revenue growth of 0% to 5% this year, after a 1.9%

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Retail Gazette

SEPTEMBER 19, 2023

H&M has joined fellow fashion giants Zara and Boohoo in charging customers for returning items purchased online. According to the BBC , shoppers at the Swedish fashion retailer now must pay £1.99 to return parcels either in store or online, with the cost taken from their refund.

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Returns Fashion Shipping Consumer 104

Inside Retail

AUGUST 27, 2023

American fashion designer Marc Jacobs first launched his eponymous beauty brand in 2013, making more than 120 products available for purchase in select Marc Jacobs stores and at Sephora. The fashion house also gained a younger, more trend-savvy consumer base with the launch of the Heaven by Marc Jacobs line in 2020.

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Retail Focus

MARCH 29, 2022

Keeping pace with consumer trends and changing behaviours is key to the success of retail operations, particularly when managing the impact of current global events on supply chains to ensure they’re able to consistently meet demand. . Trying before buying’ will play a big part in contributing towards the growing volume of returns in 2022.

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Consumer Payment Services Inventory Management Returns 211