Inside Retail

SEPTEMBER 25, 2021

Australian consumers have the world at their fingertips and can order from all across the globe, not only from the large international e-commerce companies but also from specialist retailers – be it fashion, electronics or sporting goods. It’s the fulfilment of orders that is the key variable in what Dematic does,” explains Tomasiello.

Consumer 246

Consumer Fulfillment Sporting Goods Returns 246

Inside Retail

APRIL 26, 2021

Australian online clothing rental company GlamCorner is adapting its offering as more brands look to launch their own branded rental service amidst major changes in consumer behaviour. This resonates with younger consumers in particular. Overall, 57 per cent agree that buying too many fashion items is bad for the environment.

Fashion 246

Fashion Marketing Fulfillment Fast Fashion 246

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. Industry leaders with expertise in customer experience have provided their stakeholders with 3X higher returns than the retailers that lack this expertise. Value added services have their own charm. Advanced customer support.

Consumer 228

Consumer Customer Experience Fulfillment Employee Engagement 228

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months.

Consumer 313

Consumer Fulfillment Department Stores Sporting Goods 313

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. billion in the U.S.

Consumer 289

Consumer Merchant Services Markdowns Fulfillment 289

Retail Gazette

SEPTEMBER 21, 2023

As H&M becomes to latest fashion retailer to charge shoppers for returning items purchased online, Retail Gazette takes a look back at the free returns debate… Free returns might be coming to an end as some of the world’s biggest fashion brands have introduced fees to send back parcels.

Returns 62

Returns Fashion Fulfillment Shopping 62

Retail TouchPoints

AUGUST 16, 2021

Many ecommerce retailers, particularly in the apparel space, have resigned themselves to return rates of 20%, 30% or more as a death-and-taxes-style inevitability. The retailer had operated a brick-and-mortar store in Arizona’s Scottsdale Fashion Square Mall, but closed it down in March 2020 just as COVID-19’s impacts were being felt.

Returns 299

Returns Apparel Fashion Consumer 299

Inside Retail

AUGUST 28, 2022

Boasting a large selection of everything from ultra-affordable party dresses to £1 bikinis, this fast fashion e-tailer was the preferred choice of the Love Island cast and everyone who wanted to be on the show or wished to look like those on the show. The group also announced that Passi would be returning as CEO of the company.

Fashion 130

Fashion Fast Fashion Returns Management 130

365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals. Fulfilment is the next battleground,” Matt Bradley continued. “The

Fulfillment 76

Fulfillment Returns Customer Experience Shipping 76

Inside Retail

FEBRUARY 8, 2024

Consumers can now view and shop for pre-owned shoes through the brand’s website. Items include consumer returns and cosmetically imperfect footwear that cannot be sold as new but have been cleaned as needed. New Balance is just the latest fashion brand to hop onto the resale trend.

Fashion 130

Fashion Fulfillment Apparel Consumer 130

Retail TouchPoints

MAY 6, 2021

In London, as shoppers return to storied Oxford and Spencer streets after long COVID-19 lockdowns, they’re being greeted by the sight of boarded-up windows and a $23.4 retailers pay for failed deliveries, or the $309 billion the industry paid in 2019 (about 20% of ecommerce sales) on returns, according to an Appriss Retail research report.

Fulfillment 335

Fulfillment Shrinkage Department Stores Returns 335

Inside Retail

MARCH 7, 2024

Cost of living crisis or not, expression through fashion continues to drive the US$21.72 Other KPIs that the brand monitors include sales volumes across channels, overall revenue growth and the returns rate, which is crucial for maximising profitability and customer satisfaction. billion apparel industry in Australia.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Inside Retail

JANUARY 30, 2024

Evri’s partners will gain valuable insights into the Chinese market, including consumer behaviour, marketing and pricing strategies, product selection advice, and online operational strategies tailored to the unique demands of the Chinese market.

Merchant Services 130

Merchant Services Inventory Turnover Inventory Management Supply Chain Management 130

Inside Retail

JUNE 15, 2022

Citizen Wolf is on a mission to solve overproduction in the fashion industry by making custom-fit clothing on-demand. We spoke with two of the brand’s co-founders – Zoltan Csaki and Eric Phu – about the new campaign, why Citizen Wolf has always been underestimated by the fashion industry and what’s next for the business.

Fashion 130

Fashion Returns Planning Marketing 130

Retail TouchPoints

JANUARY 24, 2024

This retail renaissance is not just a return to traditional shopping spaces but also signifies a shift in the shoppers’ culture, expectations and behaviors. A Tailored Retail Experience In the era of mass production and fast fashion, personalization has become a key element in attracting and retaining visitors.

Returns 303

Returns Department Stores Store Layout Fast Fashion 303

Retail TouchPoints

NOVEMBER 9, 2020

Simply put, consumers are craving convenient and valuable retail experiences, and today’s pandemic has been a catalyst for the rapid acceleration of this global trend. Because now more than ever, prioritizing and truly providing recurring value to consumers is critical to getting a leg up on the competition.

Returns 273

Returns Consumer Shipping Accounting 273

Inside Retail

FEBRUARY 26, 2023

Plus-size fashion retailer City Chic says softer consumer demand has impacted the business globally during its first half. Online sales fell 21 per cent as consumers returned to in-store shopping, while EBITDA reached $3.4 million with its mid to lower-market brands impacted by softer consumer demand.

Promotions 130

Promotions Fulfillment Fashion Returns 130

Retail Focus

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

Markdowns 130

Markdowns Fulfillment Shipping Fashion 130

Retail TouchPoints

SEPTEMBER 29, 2022

There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. A Starting Point.

Fast Fashion 333

Fast Fashion Fashion Markdowns Consumer 333

Inside Retail

JUNE 10, 2021

Fast forward to today and the recommerce market is booming, thanks to a generational mindset shift combined with changes wrought by the global health pandemic that are driving consumers to adopt more sustainable shopping habits. The consumer love affair with recommerce. Especially if their living spaces are constrained.

Fashion 246

Fashion Returns Apparel Accessories 246

Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. King has been on a 12-month rolling contract with Myer since 2018 and has decided to retire at the end of this financial year to return home to Florida to be with his family.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

NOVEMBER 10, 2020

From household name brands declaring bankruptcy, to Amazon consolidating its ecommerce dominance, to curbside delivery options becoming a coveted competitive differentiator across categories ranging from electronics to grocery to fashion, the landscape for retailers looks radically different than it did 12 months ago.

Shipping 284

Shipping Fulfillment Returns Sporting Goods 284

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. “The

Department Stores 211

Department Stores Returns Jewelry Apparel 211

I Love Fashion

FEBRUARY 4, 2023

Fashion Digital Marketing Agency The advent of AI is the success of this century. And, the fashion industry is among the first that put AI chatbots into use. Online fashion retailers can use this technology to streamline their daily processes and work efficiently. What Are Fashion Chatbots? Want to know how?

Fashion 52

Fashion Returns Management Marketing 52

Inside Retail

NOVEMBER 15, 2021

In the earlier years of online retail, many bricks-and-mortar stores became frustrated with consumers testing out products in stores, then buying them online from other (often cheaper) vendors – known as ‘showrooming’. But retailers here have been forced to rapidly build and scale up to meet changing consumer preferences.

Fulfillment 130

Fulfillment Shipping Consumer Returns 130

Inside Retail

JULY 6, 2023

As a result, many consumers are expected to postpone discretionary purchases until peak season, where they are more likely to find sales and discounts. Meanwhile, consumers hard hit by economic challenges might hold off on discretionary purchases all together due to financial constraints.

Fulfillment 242

Fulfillment Shipping Promotions Returns 242

Inside Retail

SEPTEMBER 27, 2022

According to fashion group Country Road’s customer lead Paul Conti, while customer behaviour has certainly changed throughout the pandemic, the overall shift from offline to online was largely an acceleration of a pre-pandemic trend – and one that is correcting itself now that physical retail is back on the cards.

Payment Services 320

Payment Services Fulfillment Advertising Inventory Management 320

Retail Gazette

APRIL 9, 2024

Unlike pretty much all of its fast fashion rivals, Primark has long resisted selling products online. But what’s next for the fashion giant online? Everyone think it’s clickety-click but one third of clothes get returned,” he told The Mirror. It doesn’t work at the lower price point.”

Fast Fashion 70

Fast Fashion Fashion Fulfillment Returns 70

Retail TouchPoints

DECEMBER 5, 2022

Growth markets include food, personal care, fashion, beauty products, toys, electronics and furniture amongst many other categories. Japanese consumers are extremely savvy, with purchases based on quality, value, packaging, style, reviews and of course, pricing. Japanese consumers are very loyal, and reward systems work very well.

Shopping 173

Shopping Advertising Fulfillment Telecommunications 173

Retail TouchPoints

SEPTEMBER 5, 2023

One was to explain, hopefully in compelling fashion, how the actions of each of these companies influence the other, and thus impact the millions of consumers, employees and suppliers who buy from, work for, or do business with these giants. Jason Del Rey: I had a couple of main goals. That said, each is also facing challenges.

Merchant Services 254

Merchant Services Fulfillment Advertising Accounting 254

Inside Retail

FEBRUARY 21, 2024

The rapid rise of fast-fashion e-commerce retailers such as Shein and Temu is upending the global air cargo industry, as they increasingly vie for limited air-cargo space to woo consumers with rapid transit times, more than ten industry sources said. TikTok Shop did not return messages seeking comment. Apple declined to comment.

Fast Fashion 130

Fast Fashion Shipping Fashion Accounting 130

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

365 Retail

APRIL 28, 2021

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

Merchant Services 52

Merchant Services Payment Services Fashion Checkout 52

Inside Retail

OCTOBER 25, 2023

per cent take in the Richemont-owned luxury fashion e-commerce company Yoox Net-A-Porter, was approved by the European Union, seven months after the UK Competition and Markets Authority gave its stamp of approval, and over one year after the deal was first announced in August 2022. This week, Farfetch’s proposed acquisition of a 47.5

Fashion 246

Fashion Fulfillment Planning Brand Management 246

365 Retail

SEPTEMBER 23, 2023

Online selling concept, Fashion designer packing clothes into parcel box to delivery sending client. The release of Scurri Track Plus comes as consumer demands for post-purchase experiences are growing.

Returns 113

Returns Fulfillment Shipping Promotions 113

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Merchant Services 244

Merchant Services Payment Services Promotions Location 244

Retail TouchPoints

AUGUST 15, 2023

Executive teams have historically looked at the customer journey as a funnel, aiming to bring consumers from an initial point of engagement through to a purchase. And consumers agree, with 90% saying that the post-purchase experience is just as important as the quality of the products they’re getting.

Merchant Services 188

Merchant Services Customer Experience Consumer Planning 188