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Amazon to test department stores in offline expansion

Inside Retail

Amazon.com is to open several department stores in its home US market to test the concept as it continues to build out its multichannel business model. Department stores’ share of the overall US market has fallen from 14.5 It is also testing automated, cashier-less convenience stores in several markets.

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Selfridges: Why the best department store in the world is up for sale

Inside Retail

Why would the owners of Selfridges, generally considered to be the world’s best department store, decide to sell the business? To a far greater extent than most other department stores, Selfridges has embraced an experiential retail strategy that many industry leaders see as key to the sector’s survival. billion (AU$3.72

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Department stores still drive retail sales growth in Japan – for now

Inside Retail

Japan’s department stores bear a striking resemblance to cruise ships: they’re big, luxurious, move glacially and serve an ageing customer. Japan’s Ministry of Economy, Trade and Industry (METI) reports that department stores led the retail sales recovery through the first five months of the year. per cent gain.

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Purchase paths fragment as consumers explore marketplaces for the best deals

Inside Retail

In a dynamic shift in consumer behaviour, three out of four shoppers are now exploring multiple online marketplaces before making a purchase. The surge in popularity of challenger marketplaces has resulted in consumers now visiting an average of three marketplaces every time they shop online.

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How the rise of online scams and fakes is changing consumer behaviour

Inside Retail

Product quality has become more important for online shoppers compared to two years ago, along with product cost, shipping cost, customer reviews, and authenticity. He said that the pandemic and related lockdowns and movement restrictions were a further blow to physical store operations.

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Myer bounces back to profitability, names new chair

Inside Retail

Department store Myer has enjoyed the fruits of a rebounding retail environment in FY21, with total sales up 5.5 The business’ Myer One loyalty program has also been a solid driver of customer spending, and throughout the year Myer hit record levels of customer satisfaction in store and net promotor scores online.

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Nordstrom Focuses Holiday Efforts on Value-Added Services and Unique Experiences

Retail TouchPoints

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

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