Retail TouchPoints

JUNE 12, 2025

Digital shopping and payments app Klarna has partnered with the Nift gifting platform, offering Klarna users a choice of gifts at key points in the purchase cycle in categories including fashion, jewelry, restaurants, music and home goods. Consumers engage with the ad and make a considered choice between the gifts.

Merchant Services 147

Merchant Services Payment Services Jewelry Customer Experience 147

Retail TouchPoints

OCTOBER 23, 2024

These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction. As data privacy becomes an increasing priority for both retailers and consumers, RFID stands out as a secure option that safeguards shoppers’ data. To combat this risk, retailers can encrypt their RFID tags.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

NOVEMBER 29, 2024

Indonesian platforms like Tokopedia and Bukalapak in particular exploit that country’s large, tech-savvy “Gen Next” cohort. Certain categories seem to work best with social commerce: Consumer packaged goods (CPG), fashion, beauty, and health and wellness. Cultivating KOCs (key opinion consumers, a.k.a. influencer).

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

FEBRUARY 7, 2025

But the ease and personalization found on consumer-facing ecommerce sites, especially robust marketplaces like Amazon and Walmart , are simply too good to ignore. As a result, B2B buyers are increasingly demand B2C-level experiences for their business needs, a need that is driving organizations to level up their digital experiences.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail TouchPoints

DECEMBER 23, 2024

But in the world of gaming, digital twins also empower players to express themselves more creatively and authentically online , using skins and other digital goods to customize their avatars. Bringing these products into a major platform for this demographic ultimately turned the launch into a robust omnichannel initiative.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Digital shopping habits are now firmly embedded, and this means that brands that fail to adapt risk being left behind. Streamlining checkout flows with guest checkout and one-click payment options.

Consumer 130

Consumer Checkout Shipping Promotions 130

Retail TouchPoints

NOVEMBER 5, 2024

consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 Retailers can avoid this problem by tapping into customer authentication psychology. As a retailer, your login process affects customer behavior and loyalty. times per day on average.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail TouchPoints

JUNE 27, 2025

The key to addressing these challenges lies in machine learning (ML)-powered retail media solutions, which optimize product visibility, enhance the shopping experience and create a win-win-win scenario for sellers, buyers and platforms alike. This shift has created an intricate and interconnected marketplace ecosystem.

Advertising 162

Advertising Payment Services Fulfillment Shopping 162

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Small Biz Trends

JUNE 17, 2025

Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Positive experiences can lead to repeat business, word-of-mouth referrals, and increased revenue.

Customer Experience 78

Customer Experience Payment Services Checkout Returns 78

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. million last year. million and $3.48

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

APRIL 25, 2025

A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth. Consumers now expect a frictionless transition between digital and physical retail spaces.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Inside Retail

APRIL 3, 2025

Global geopolitics are making Australia look like an attractive market, but retailers are continuing to grapple with huge shifts in consumer behaviour as well as technological change. These evolving consumer expectations are a key driver behind the changes happening in retail. This is what consumers crave.

Payment Services 130

Payment Services Consumer Customer Experience Fulfillment 130

Retail TouchPoints

JULY 9, 2025

The premise is simple: instead of directing shoppers to external websites, retailers can now bring the entire buying journey to the platforms and apps people use daily to engage with content. Off-Platform Payment Links: Payment links are URLs that can be added to direct messages, stories or posts.

Merchant Services 147

Merchant Services Payment Services Shopping Checkout 147

Retail TouchPoints

MARCH 12, 2025

Now, with the Federal Trade Commission’s recent finalization of the “Negative Option Rule,” businesses offering recurring billing face a pivotal moment that demands both operational changes and fresh thinking about customer retention. You can build sustainable recurring revenue in this new regulatory environment.

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Retail TouchPoints

JULY 11, 2025

In today’s competitive retail ecommerce landscape, where consumer expectations are shaped by experiences from major retailers and marketplaces, brands must go beyond attractive design to deliver experiences that truly convert and retain customers. Success lies in designing digital journeys that do more than look good.

Merchant Services 147

Merchant Services Payment Services Checkout Inventory Management 147

Inside Retail

JUNE 26, 2025

Zyft is an AI-powered shopping platform offering real-time price comparisons and access to savings across thousands of retailers, including Amazon Australia, Big W and Adore Beauty. Its CEO Richard Stevens has seen an uptick in consumers using these tools during their offline shopping journeys. “We

Kiosk 218

Kiosk Returns Payment Services Department Stores 218

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. “The How do you optimize that experience for the customer, but at the same time unlock value?

Merchant Services 261

Merchant Services Payment Services Checkout Shipping 261

Retail TouchPoints

APRIL 7, 2025

3D Secure (3DS) is an additional layer of cardholder security and authentication for online card transactions, and more and more large retailers are wanting to add it into their payments process. This not only expedites processing for legitimate customers but also more accurately flags fraudulent charges.

Payment Services 162

Payment Services Checkout Consumer Accounting 162

Retail Focus

APRIL 8, 2025

No traditional retail sector has been overlooked; in this period of print and online simultaneity, all businesses with aspirations toward a larger scale have had their horizons widened by technology. These retail giants understand that an app is far more than a mere transaction platform. Apps are digital storefronts that never sleep.

Payment Services 130

Payment Services Inventory Management Consumer Customer Experience 130

Retail TouchPoints

FEBRUARY 26, 2025

Both kinds of incidents affect the bottom line and both can impact the companys image with customers. A recent study found that three-quarters of consumers will avoid a brand after a cybersecurity issue, and more than 40% assume that brands are to blame when an incident occurs.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

JULY 23, 2025

At the exact moment when a customer is proving who they are to receive a special offer — whether as a student, military member or senior citizen — many brands send them off-site to a third-party verification platform. Let’s break down why sending customers off-site for verification is a mistake. Is this a scam?”

Payment Services 147

Payment Services Customer Experience Consumer Marketing 147

Small Biz Trends

JULY 5, 2025

Mobile Commerce Importance: Over 50% of online transactions are made via mobile devices, emphasizing the need for responsive website design and mobile-friendly shopping experiences to enhance customer satisfaction and conversion rates. Moreover, social media impacts consumer behavior significantly.

Payment Services 101

Payment Services Consumer Shopping Checkout 101

Retail TouchPoints

APRIL 24, 2025

Last year, meal delivery platform Grubhub entered the increasingly crowded commerce media arena with the debut of Grubhub Ads , developed in partnership with Koddi. Additionally, Grubhub itself has seen a 20% increase in ad click-through rates and a 6% increase in revenue. Merchant view of the Grubhub Ads platform.

Merchant Services 147

Merchant Services Advertising ATS Payment Services 147

Retail TouchPoints

JUNE 6, 2025

Counterfeits: The Bold Imposters A counterfeit is an exact copy of a branded product, created to deceive customers into thinking they’re buying the real thing. They are designed specifically to trick consumers and profit from brand recognition. Legal Status : Knockoffs exist in a gray area of the law.

Fashion 130

Fashion Payment Services Consumer Marketing 130

Inside Retail

JULY 24, 2025

After revolutionising the way Australians write, search and problem-solve, ChatGPT is now ready to reshape how consumers shop and most significantly, how they buy. According to recent reports, OpenAI is developing a payment and checkout feature inside ChatGPT. ChatGPT has announced the inevitable. The implications are tangible.

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RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail is undergoing a seismic shift, driven by technological advancements and changing consumer expectations. Digital transformation has emerged as a necessity for businesses to stay competitive and thrive in the modern market. The goal is to create a seamless and personalized customer experience that drives sales and loyalty.

Payment Services 108

Payment Services Inventory Management Management Customer Experience 108

Retail Customer Experience

JUNE 16, 2025

It was missing the mark because it was not individualized to each customers needs, stage of parenthood, or babys size," Oved said in an email interview. The AI-powered retail and e-commerce marketing platform had just launched new features empowering retailers to liquidate inventory using its one-click AI solution.

Payment Services 52

Payment Services Inventory Turnover Advertising Customer Experience 52

Retail TouchPoints

JULY 14, 2025

Taking your retail brand to the next level and attracting an equity investment based on the value of your brand requires not only business acumen but strategies for brand protection. Brand identity and value must also be protected by complying with consumer protection, privacy and advertising laws. Trademark registrations in the U.S.

Payment Services 148

Payment Services Advertising Consumer Customer Experience 148

365 Retail

APRIL 1, 2025

Ahead of showcasing the company’s allin-one payment solution at this year’s Retail Technology Show, Payment Expert Madara Antanavia from Exactly.com explains how e-commerce businesses can improve conversions and reduce acquisition costs while scaling in the UK and beyond.

Merchant Services 52

Merchant Services Payment Services Checkout Accounting 52

Inside Retail

JANUARY 16, 2025

Aeon Mall, Japans biggest mall operator and an increasingly influential one throughout Southeast Asia, has turned in another record quarter for operating revenue, but not every one of its markets is singing from the same songbook. On January 9, Aeon reported operating revenue of 332.7 Operating revenue rose by 3.2 per cent.

Specialty Store 130

Specialty Store Payment Services Accessories Planning 130

Retail Focus

MARCH 7, 2025

The e-commerce industry has experienced rapid growth and transformation in recent years, driven by technological advancements, changing consumer preferences, and global market shifts. With smartphones and tablets becoming integral parts of daily life, consumers are increasingly shopping on the go.

Social Commerce 130

Social Commerce Payment Services Inventory Management Consumer 130

Small Biz Trends

JUNE 10, 2025

Key Takeaways Hybrid Retail Model: Click and mortar combines physical stores and e-commerce platforms, enhancing shopping convenience for customers. Enhanced Customer Experience: This model provides consumers with the flexibility to shop in-store or online, often leading to increased customer satisfaction and engagement.

Payment Services 78

Payment Services Inventory Management Customer Experience Consumer 78

Small Biz Trends

JULY 12, 2025

Challenges of Competition: Brick-and-mortar shops face stiff competition from online retailers, which requires them to differentiate themselves by enhancing in-store experiences and providing excellent customer service. Customers often opt for the convenience and variety offered by e-commerce platforms.

Payment Services 109

Payment Services Inventory Management Promotions Shopping 109