Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 272

Merchant Services Inventory Management Grocer Customer Experience 272

Retail TouchPoints

JANUARY 15, 2024

Among the current top use cases for AI in retail are: Store analytics and insights; Personalized customer recommendations; Adaptive advertising, promotions and pricing; Stockout and inventory management; and Conversational AI. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 305

Loss Prevention Planning Customer Experience Inventory Management 305

Inside Retail

FEBRUARY 18, 2024

There’s no doubt customers are becoming more price-sensitive, so as a retailer, we have to make sure that our customers see that we are providing value. That can come in the form of special offers, co-buy promotions or rewards for loyalty. Retail has always needed to adapt to the evolving needs of consumers.

Customer Experience 263

Customer Experience Inventory Management Consumer Promotions 263

Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. Like many retailers, we have had to contend with inflationary pressures and greater promotional cadence, which has had an impact on profits,” said King.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). McNamara spotlighted a surge in promotional activities in July 2022 that marked the official kickoff of the back-to-school season.

Merchant Services 249

Merchant Services Payment Services Promotions Location 249

Retail TouchPoints

MARCH 15, 2024

Many companies can track their own digital shelf data, allowing them to align products across platforms, perform A/B testing and improve inventory management. Opportunities for digital shelf optimization heavily depend on the changes on competitors’ shelves and how customers react to them. How can Web Scraping Help?

Inventory Management 238

Inventory Management Telecommunications Location Marketing 238

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 257

Store Operations Shipping Fulfillment Store Layout 257

Retail TouchPoints

OCTOBER 6, 2023

Accurate demand forecasting is the bedrock of efficient inventory management — a vital logistics function that should be operating at peak performance levels during the holiday shopping season when consumers expect the inventory they want to be available. 2: Order cycle time.

Fulfillment 276

Fulfillment Returns Shipping Promotions 276

Retail Focus

AUGUST 8, 2023

Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping. Payroll Processing Handling payroll intricacies can be time-consuming and complex for retailers. This leads to improved inventory turnover and reduced instances of overstock or stockouts.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shrinkage 130

Retail Focus

MARCH 6, 2024

To address these issues, luxury brands are seeking innovative solutions, with blockchain technology emerging as a promising tool to safeguard authenticity and enhance the customer experience. The adoption of blockchain has a significant impact on both consumers and retailers. What are Blockchains and how do they work?

Inventory Management 147

Inventory Management Fashion Customer Experience Consumer 147

I Vend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 139

Consumer Payment Services Fulfillment Advertising 139

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. At Amazon, algorithms are used to track consumer behaviour and adapt product recommendations based on a wide range of factors. Payment systems evolution.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Inside Retail

FEBRUARY 23, 2023

He observed that younger consumers are becoming more focused on the circular economy, and Levi’s has seen positive feedback from this cohort so far. “To The service is the first of its kind in Singapore, enabling consumers to work with a tailor to customise their favourite denim items.

Inventory Management 246

Inventory Management Apparel Management Consumer 246

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

Fulfillment 206

Fulfillment Dead-Stock Customer Experience Inventory Management 206

Retail TouchPoints

AUGUST 17, 2021

Online retailers are using AI to create intent-based promotions. There, the AI engine measures customer intent within moments of the user arriving on-site and presents offers designed to meet that intent and close a sale. In physical stores, we’re seeing AI used to improve the customer experience.

Checkout 306

Checkout Payment Services Customer Experience Inventory Management 306

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. In tandem, consumer expectations have grown. The key is investing in real-time inventory. Embrace the Need for Speed .

Supply Chain Management 240

Supply Chain Management Fulfillment Shipping Inventory Management 240

CJ Retail Solutions

DECEMBER 11, 2023

Impact on customer experience and brand perception 1.3 Creating a cohesive and consistent brand experience Utilising Space Effectively 3.1 Incorporating digital signage for promotions 6.2 Utilising interactive displays for customer engagement 6.3 Training staff to enhance the customer experience 9.2

Inventory Management 52

Inventory Management Point of Sale Store Layout Customer Experience 52

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

In the rapidly evolving world of retail and consumer packaged goods (CPG), staying ahead of the competition is a constant challenge. AI is reshaping the business world as today’s future-ready retailers and consumer goods manufacturers leverage technology to streamline operations and connect more closely with consumers.

Marketing 95

Marketing Inventory Management Supply Chain Management Store Layout 95

Retail TouchPoints

JANUARY 13, 2023

The big question for brands and retailers is how to increase revenues and efficiency, decrease expenses and make every customer count. In periods of soaring inflation, consumers look to buy products they truly need. Personalize the customer experience for added loyalty. How to Maximize Your Top Line in 2023 .

Returns 266

Returns Consumer Inventory Management Customer Experience 266

Wiser

JULY 31, 2023

It’s a strategic roadmap for retailers, guiding them on how to arrange products in a way that boosts consumer engagement and ultimately leads to increased sales. This mutual understanding can lead to more opportunities for product promotion and placement within the store.

Store Layout 145

Store Layout Promotions Customer Experience Inventory Management 145

Retail TouchPoints

MAY 15, 2023

Consumers are enjoying the benefits of a hands-free, voice-activated application to help cook a recipe or shop online. Secondly, brands are lagging vis-à-vis serving “conversational consumers.” Specifically, more than 20% of brands and retailers are not offering meaningful experiences through voice assistants.

Marketing 204

Marketing Inventory Management Consumer Shopping 204

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. But generally speaking, consumer sentiment is still quite positive — we need to see if that holds up over the summer.

Shopping 247

Shopping Consumer Planning Inventory Management 247

Wiser

MARCH 7, 2024

The speakers shared their frontline experiences and the strategic pivots they made to keep pace with the rapidly changing consumer expectations and market dynamics. Observations indicate a return to pre-pandemic buying patterns, with expectations aligning more closely with consumer behaviors seen in 2019.

Customer Experience 78

Customer Experience Inventory Management Promotions Management 78

Inside Retail

FEBRUARY 20, 2023

With excess cash flow amid Covid-19 stimulus measures, he said that consumers opted for big ticket items like big toolboxes and fish sounders. Now that the economy has moderated and normalised, he said that customers have shifted from wants to needs. Retail is a relatively simple game that’s difficult to execute.

Operating Expenses 245

Operating Expenses Inventory Management Management Promotions 245

Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. What mattered was, were we serving the consumer in the way the consumer preferred?”

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Hyken

AUGUST 31, 2023

Improving your customer journey doesn’t just eliminate the inefficiencies that cause dissatisfaction and churn. It leads to the creation of a holistic customer experience in which every level of your sales funnel is optimized to meet customer needs and expectations.

Payment Services 106

Payment Services Customer Experience Inventory Management Accounting 106

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 253

Management Marketing Customer Experience Inventory Management 253

Retalon

MAY 17, 2024

Navigating through today’s industry needs, businesses face increasing challenges due to fluctuating market dynamics, evolving consumer behaviors, and technological advancements. It is used for planning and optimizing various supply chain activities, including procurement, production, inventory management, and distribution.

Supply Chain Management 41

Supply Chain Management Inventory Management Management Promotions 41

Wiser

FEBRUARY 6, 2023

For most retailers, the ultimate goal is creating a seamless shopping experience for consumers. A shopping experience that spans channels, allowing customers to engage with a brand online, in-store, and in between. According to Commbox , 90 percent of consumers use multiple channels when making purchases.

Consumer 145

Consumer Customer Experience Location Inventory Management 145

Retail TouchPoints

DECEMBER 25, 2023

Consumers today expect a better in-store shopping experience from brick-and-mortar retailers, and retailers that can give it to them will continue to thrive even in the face of ever-increasing convenience from online competitors. Better inventory management means better business operations, period. and net income by 7.7%

Customer Experience 230

Customer Experience Dead-Stock Store Layout Point of Sale 230

Wiser

FEBRUARY 21, 2024

Panelists emphasized the significance of seamless integration of digital tools in response to COVID-19, which enabled continued engagement with consumers and efficient operational management. The importance of agility in sales strategies was highlighted, as brands recalibrate their approaches to meet consumers where they are.

Inventory Management 78

Inventory Management Retail Trends Consumer Promotions 78

Retail Focus

NOVEMBER 7, 2023

They are creating hyperphysical retail experiences that engage multiple senses, foster community, and appeal to Gen Z consumers. They’ve recognized that shoppers are demanding more from their store experiences, particularly in the luxury segment. 58% are influenced by excellent past customer service.

Clienteling 147

Clienteling Store Layout Shopping Inventory Management 147

I Vend

DECEMBER 11, 2023

As consumer demands continue to evolve, and competition is hotter than ever, retailers are embracing innovative solutions to stay ahead. Process automation – such as inventory management , tracking stock levels and re-ordering. Customer service – chatbots and personal assistants to enhance the customer experience.

Payment Services 53

Payment Services Inventory Management Checkout Point of Sale 53

I Vend

FEBRUARY 9, 2024

Process automation – such as inventory management , tracking stock levels and re-ordering. Customer service – chatbots and personal assistants to enhance the customer experience. Scan and Go, with customers scanning their own goods, continues to grow, and as do vending machine stores, such as Mini 7-Eleven.

Payment Services 52

Payment Services Inventory Management Checkout Point of Sale 52