Consumer Customer Experience Fulfillment Outdoor 
Retail TouchPoints
JULY 14, 2020
That assumption seems to be confirmed by research published by Cotton Incorporated via their Consumer Response Surveys. The Second Wave research results from April 27, 2020 showed that 73% of respondents expect this pandemic experience to change the way they shop in the future. BOPIS Fulfillment Options.
Retail TouchPoints
SEPTEMBER 15, 2021
As consumers head back to physical stores, malls and shopping centers are striving to remain relevant parts of shopper journeys that have been dramatically reshaped. Tenants and developers need to extend this agile thinking to the entire shopping experience, especially as consumers crave more social — yet still safe — interactions.
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Retail TouchPoints
JUNE 15, 2023
The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.
Retail TouchPoints
NOVEMBER 16, 2021
An immersive experience creates a compelling, uninterrupted journey for the customer — one in which the customer has everything they need to reach their goals in the way that works best for them in that moment, with no distractions or interruptions along the way. Content-Driven Immersive Experiences.
Retail TouchPoints
NOVEMBER 29, 2022
But amidst the calm, there’s a flurry of activity as one group makes its way across the paved pathways of the outdoor shopping center. Their primary audience isn’t the handful of curious consumers here in Woodbury though — it’s hundreds of thousands of shoppers in China who are ending their day (it’s 10 p.m.
Inside Retail
JANUARY 24, 2023
They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. What mattered was, were we serving the consumer in the way the consumer preferred?”
Retail TouchPoints
JANUARY 26, 2022
She noted that the concept of “partial de-malling,” which could include integration of outdoor spaces for walkable plazas and eating areas, food carts/trucks, skating rinks, miniature golf courses and the like, all will contribute to the experiential and entertainment value of a trip to the mall.
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