Inside Retail

JUNE 8, 2021

“We had to operate on overdrive,” Michelle Yanez-Olivares, Accent Group’s head of customer experience (CX), told Inside Retail. This new space will give us the ability to work collaboratively, be innovative, thrive as a team and bring all the Customer Experience ideas to life,” Yanez-Olivares said on LinkedIn last month. “It’s

Customer Experience 246

Customer Experience Fulfillment Returns Shipping 246

Retail TouchPoints

FEBRUARY 9, 2024

Rakuten has returned to New York Fashion Week and is offering its members exclusive items for pre-sale from the runway shows of designers Prabal Gurung , Sergio Hudson , Patricia Bonaldi ( PatBO ) and Rachel Scott ( Diotima ). The items will be revealed in the designers’ respective shows during NYFW, which kicks off Feb.

Fashion 262

Fashion Returns Shopping ATS 262

Retail Focus

SEPTEMBER 12, 2023

The world of fashion retail is constantly evolving, and premium fashion retail brands find themselves at the forefront of this ever-changing landscape. While often confused with luxury brands, premium fashion retail brands have their unique attributes that set them apart.

Fashion 147

Fashion Fast Fashion Consumer Customer Experience 147

Retail TouchPoints

MARCH 12, 2024

The future consumer is a #mood. By now, it’s a given that consumers expect personalized brand interactions and offerings, but it’s not just functional benefits they’re after. The most successful brands will connect emotionally to their customer base – and give them space and permission to experience a whole spectrum of feelings.

Consumer 241

Consumer Beauty and Health Advertising Shopping 241

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The brand could easily take cues from its fashion peers and tap into the growing supply of emerging Y2K-obsessed content creators to drive buzz. The entire Go There campaign was fashioned around consumer insights.

Fashion 245

Fashion Consumer Marketing Fulfillment 245

Retail TouchPoints

SEPTEMBER 9, 2022

The apparel industry’s enormous global environmental impact has made it a primary focus of sustainability efforts, and consumers — or at least a significant portion of them — want to do their part. So if we want there to be broader demand for sustainable fashion in the U.S.

Apparel 329

Apparel Consumer Fashion Management 329

Retail TouchPoints

OCTOBER 6, 2023

QVC has launched an accessible fashion collection, designed by Isaac Mizrahi, inspired by QVC Brand Ambassador for Accessibility Selma Blair and developed via collaborative efforts with the disability community. The collection’s first assortment, which debuts on QVC on Oct. 6, 2023 at 1 p.m.

Fashion 278

Fashion Apparel Accessories Marketing 278

Inside Retail

MARCH 11, 2024

Last week a panel of fashion industry experts including Jenny Child, Lesleigh Jermanus, Margie Woods and Şener Besim gathered for the annual 2024 Australian Business Fashion Lunch as part of PMFF programme. So if we want to do it, we have to do it as sustainably, ethically as we can, whilst maintaining a creative integrity,” she said.

Fashion 130

Fashion Customer Experience Marketing Consumer 130

Retail TouchPoints

MARCH 3, 2023

Personalization is now a hygiene and customers have come to expect it regardless. Source: McKinsey However, personalization is no longer limited to targeted offers in the current landscape; it now covers the entire customer journey. A positive customer experience makes a valuable difference in a retailer’s success.

Consumer 245

Consumer Customer Experience Fulfillment Employee Engagement 245

Inside Retail

JUNE 11, 2024

The three-day event has attracted more than 7000 delegates from around the world and a who’s who of retail technology brands demonstrating their latest tools to improve retailers’ efficiencies and elevate customer experiences. You can spend a good amount of time there and feel refreshed.”

Consumer 147

Consumer ATS Supermarket Customer Experience 147

Inside Retail

DECEMBER 4, 2023

We see that there’s a rising trend of provenance among consumers, especially younger ones today, and they want to know all about their heritage and history, and to be connected to it in some tangible way, and our pieces address this desire,” she stressed.

Customer Experience 130

Customer Experience Fashion Consumer ATS 130

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. billion in the U.S.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

SEPTEMBER 25, 2023

We’re excited to open this up to our Shein X designers and beyond, and to hopefully inspire the next generation of sustainability-conscious fashion creators.” The designers, all from the Shein X Designer Incubator Program , are Alexandria Carroll, Anke Wonder, Farah Naz, Jacqueline City, Lauren Flagg and Lillian Butterworth.

Fashion 221

Fashion Apparel Shipping Marketing 221

Inside Retail

OCTOBER 4, 2021

Australian luxury fashion label Ginger & Smart is spreading its wings to the US next month, when it enters high-end department store Saks Fifth Avenue off the back of its show at Afterpay Australian Fashion Week (AAFW) in June. I wanted it to be about the texture of silk and the way it wraps around your body.

Fashion 245

Fashion ATS Department Stores Customer Experience 245

Inside Retail

OCTOBER 5, 2021

Spanish fashion label Mango will launch a new sustainable brand Alter Made, targeting consumers who are committed to responsible consumption. Alter Made is a different value bet of the Mango Group that is aimed at a specific audience that seeks to consume responsibly,” said Toni Ruiz, CEO of Mango.

Fashion 130

Fashion Fast Fashion Customer Experience Consumer 130

Inside Retail

AUGUST 12, 2021

The well-known luxury e-commerce platform Net-A-Porter is continuing to focus on its Net Sustain edit by incorporating innovation and transparency into the customer experience. . At Net-A-Porter we buy mindfully across all our categories to focus on investment pieces that we know our customers can buy now and wear forever.

Fashion 246

Fashion Accessories Apparel Promotions 246

Inside Retail

SEPTEMBER 6, 2022

Fresh off its biggest capital raise to date, peer-to-peer fashion rental platform Designerex is gearing up for a period of rapid growth that will see it launch one-hour delivery in Australia, enter the UK and Europe and start working more closely with brands to reach new customers. That’s more than David Jones or The Iconic.

Fashion 130

Fashion Checkout Fast Fashion Consumer 130

Inside Retail

APRIL 29, 2024

Melbourne’s fashion capital Chadstone has been tapped as the second Australian location for New Balance’s UCC format store. The New Balance UCC (uncommonly common concept) store is redefining the traditional retail experience by placing people, not products, at the forefront of the retail experience.

Fashion 264

Fashion Location Shopping Consumer 264

Retail TouchPoints

SEPTEMBER 29, 2020

Having recently expanded its lines to include knitwear and footwear, Italian luxury outerwear brand Herno has invested in a fashion-specific PLM solution from Centric Software in order to enrich its product collections while also closely controlling product quality.

Fashion 263

Fashion Management Outdoor Planning 263

Inside Retail

MARCH 8, 2023

According to the e-commerce company’s latest Trender report, emerging innovations like ‘shoppertainment’ and virtual retailing are enabling brands to further diversify their omni channel offerings and cater to modern consumers who expect more from online retail platforms. billion by 2025, with digital payments making up 91 per cent.

Consumer 130

Consumer Payment Services Fashion Fast Fashion 130

Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Product categories include food and beverage, fashion, health and beauty, home and pets, office supplies, and cleaning and baby care. Taking place January 15-16 from 10 a.m.

Consumer 279

Consumer Beauty and Health Returns Location 279

Retail Focus

NOVEMBER 10, 2021

European fashion retailer and Creative Retail Awards winner Modivo, has turned to display technology from PPDS to create and open a futuristic new store in Warsaw, combining the benefits of online and physical shopping for a highly unique and transformative customer experience. . The benchmark for retail has been set.

Fashion 189

Fashion Shopping Location Customer Experience 189

Retail TouchPoints

FEBRUARY 3, 2022

We know one of the most critical ways brands connect with consumers is via social media. As one of the fastest-growing forms of communication (the average annual growth rate amongst consumers on social platforms is 7.2%), brands would be remiss to ignore this relatively low-lift form of engagement. In fact, there are now roughly 3.78

Consumer 263

Consumer Clienteling Fashion Location 263

Retail TouchPoints

JUNE 3, 2024

As consumers become increasingly proactive and sophisticated when it comes to their health, they are more interested in purchasing wearable technology than ever before. Brands and consumers alike can create change by investing in textiles that offer inherent physiological benefits. However, monitoring only goes so far.

Consumer 249

Consumer Apparel Fashion Accessories 249

Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. E-commerce fashion sales are expected to grow almost 39 per cent between 2020 and 2023. What can retailers do to make the most of this opportunity? Download your free copy.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

JULY 22, 2022

ShopStyle launched in 2007 with an innovative idea: creating a search engine focused solely on fashion. ShopStyle’s continuing dominance in the fashion realm demonstrates its ability to evolve with the needs of its clients. We’re really focused on curating the best-of-the-best in fashion and home.

Fashion 289

Fashion Social Commerce Shopping Advertising 289

Inside Retail

MARCH 27, 2022

Peer-to-peer fashion rental platform Designerex is looking to raise fresh funds to help it scale in the US and other global markets as it experiences record growth post-Covid. It has fast-tracked sustainability and circularity – especially within fashion. Focus on customer experience.

Fashion 130

Fashion Fast Fashion Payment Services Shipping 130

Retail TouchPoints

MARCH 27, 2023

is partnering with digital fashion studio Lalaland.ai said “We know our customers want to shop with models who look like them, and we believe our models should reflect our consumers, which is why we’re continuing to diversify our human models. Levis Strauss & Co. (LS&Co.) LS&Co.) in a statement. “We

Fashion 250

Fashion Customer Experience Consumer Shopping 250

Inside Retail

MAY 28, 2024

Liz Fraser is the brand president and CEO of Kate Spade New York and has had an extensive career in designer fashion. Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. In addition, we work with a range of creators.

Boutique 257

Boutique Fashion Clienteling Marketing 257

Inside Retail

APRIL 28, 2021

As bricks and mortar retailing returns to pre-pandemic rates, business owners are left to question whether the traditional in-store experience suffices in this new, convenience-driven consumer world. Recently, ShopExp have set their sights on a key consumer pain point: fit recommendations. This hinders greatly our war on waste.

Fashion 130

Fashion Returns Consumer Accounting 130

Inside Retail

APRIL 28, 2021

As bricks and mortar retailing returns to pre-pandemic rates, business owners are left to question whether the traditional in-store experience suffices in this new, convenience-driven consumer world. Recently, ShopExp have set their sights on a key consumer pain point: fit recommendations. This hinders greatly our war on waste.

Fashion 130

Fashion Returns Consumer Accounting 130

Inside Retail

SEPTEMBER 27, 2021

The ‘secret sauce’ for Sheet Society is bringing the look, feel and shopping experience of clothes fashion to manchester and bedding. We saw a gap in the market for bedding that was an extension of your personal style, just like fashion. But founder Hayley Worley knows it will take real work to maintain the gains.

Fashion 246

Fashion Department Stores Returns Shopping 246

Inside Retail

MARCH 28, 2022

After completing two funding rounds in 2021, leading online marketplace Vestiaire Collective has kicked off 2022 with a bang, unveiling a new global brand identity this week to underscore its firm belief that pre-loved is the indisputable future of fashion. IR: How will the new identity be communicated to customers?

Fashion 130

Fashion Marketing Fast Fashion Consumer 130

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 70

Customer Experience Advertising Consumer Retail Marketing 70

Retail TouchPoints

NOVEMBER 16, 2020

While wearable tech developed by Google, Apple and others is still in development, sensors used in modern iPhones have already brought usable tech into consumers’ pockets. The Problem With Fashion Etail. Fashion comprises the largest segment of ecommerce retail, with a market size of over $500 billion in 2019.

Fashion 191

Fashion Returns Boutique Shopping 191

Inside Retail

JULY 3, 2023

“Imagine the customer journey: searching for a red dress, trying it on virtually, and then adding it to my wishlist or reserving it in-store ready for collection, knowing already that it will suit me.” Perera added that generative AI thrives on large data sets, which consumers are providing in droves.

Fashion 130

Fashion Accessories Returns Visual Merchandising 130

I Vend

MARCH 9, 2022

iVend Retail for Footwear and Apparel iVend helps retailers offer a differentiated shopping experience. This puts a golden opportunity into fashion retailers’ laps – if they’re ready to make the most of it. The (re-)rise of brick and mortar shopping When online shopping was the only option, fashion consumers made the best of it.

Fashion 98

Fashion Point of Sale Customer Experience Returns 98