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Managing retail touchpoints for a positive customer experience

Retail Focus

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context.

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Luxury Mattress Brand Hästens Plans to Open 20 Stores in U.S.

Retail TouchPoints

Hästens store will open in Dallas on May 4, 2023, with the Houston location opening in fall 2023. Hästens beds are truly one of a kind, providing the ultimate sleep experience to the world’s most discerning clients,” said Bradley Belen, Partner and Managing Director of the Hästens business in MadaLuxe Group’s home division in a statement.

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How RM Williams boosts efficiency with its unified commerce platform

Inside Retail

Central to this transformation was the adoption of NewStore , a unified commerce platform anchored in an omnichannel POS – with built-in solutions such as order and inventory management, clientelling, and store fulfilment. Before NewStore, we had many disparate systems across the organisation. People had to line up,” said Ratcliffe.

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Skittle Place attracts high-end retailers in Sydney

Inside Retail

Additionally, office workers are returning to the CBD as Covid-19 restrictions are lifted, which is driving a recovery for local retailers from market loss last year due to the lockdown, said Michael Charlton, Crown Group general manager of commercial and retail.

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Category Insights Report: Dollar Stores Redefine Themselves with Enhanced Merchandising and Mobile Apps

Retail TouchPoints

Additionally, high interest rates are a reality for the “foreseeable future,” which has “fundamentally changed the disposable income available to individuals,” according to Mohit Mohal, a Managing Director with Alvarez & Marsal’s Consumer and Retail Group. That has ultimately had a trickle-down effect on the category.”

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Managing retail touchpoints for a positive customer experience in an omnichannel context

365 Retail

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context.

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Suria KLCC’s CEO Andrew Brien on the importance of innovation in retail

Inside Retail

The management team ensures tenant compatibility with each mall’s identity through rigorous curation, blending both global and local brands to cater to their clientele’s varied needs. Such actions resoundingly echo our mutual commitment to waste reduction and responsible inventory management,” Brien added.